Greeting cards still help consumers stay in touch — even former spouses. XCards, a greeting card line that caters to divorced parents, aims to use the power of the written word to help exes remain friendly for the sake of their children. “Co-parenting may not require friendship right away, but it does require cooperation in […]
The CyberSafe at USPS team reminds employees to safeguard their passwords and avoid falling for phishing traps. Fraudsters use many strategies to attempt to steal personal and business information, including fake emails and websites, known as phishing scams. These tricks are often geared toward gaining the login credentials or passwords to your email, online shopping […]
A new safety feature that aims to reduce dog attacks against USPS employees took effect last week. Customers who use the Package Pickup scheduling application through usps.com or USPS Mobile are now asked if there is a dog at the pickup location. When postal carriers approach a residence where a customer has indicated the presence […]
“Kids being in the house for the summer puts a big demand on a lot of households. This food drive is the perfect time for us to have additional food coming in.” […]
Read More… from Selma, AL, Area Food Bank Executive Director Jeff Harrison
Louisville, KY, Letter Carrier William Goodwin was recently delivering mail at a home when he heard the couple who lived there crying for help. The wife had fallen off the porch and broken her arm and the husband was unable to help her. Goodwin carried the woman into the house and contacted a family member […]
I’m a camper, hiker, stargazer, photographer and huge national parks fan. The stamps are so exciting. […]
All employees must complete the No FEAR Act training course (number 10024587) in the Learning Management System before June 30. The course covers anti-discrimination and whistleblower protection laws. […]
This year’s Stamp Out Hunger food drive is Saturday, May 14, but some USPS employees have already started collecting donations. “One can, one box, one bag can help,” Mid-America District Manager Gail Hendrix told employees this week at a kickoff rally in Kansas City, MO, where more than 1,000 cans of soup were donated. USPS […]
The Postal Service’s national scanning rating was 97.45 percent during the week ending May 6, virtually unchanged from the previous week. Forty-two districts met or exceeded the national average, led by Dakotas (98.4 percent). Two areas beat the national score, led by Western (97.83 percent). Scanning allows customers to track their packages and other mail. […]
Retailers that don’t provide online shoppers with a full range of shipping options risk losing those consumers to competitors, a study has found. The research, based on a survey of 500 shoppers, determined one-third would abandon their online cart and shop elsewhere if an estimated delivery window was not provided. Seventy-eight percent of respondents said […]
PMG Megan J. Brennan has called on Congress to enact legislation to help the Postal Service, saying the organization’s financial challenges are “serious but solvable.” During testimony May 11 before the House Oversight and Government Reform Committee, Brennan said USPS has worked with stakeholders on several provisions that can achieve broad support. “The proposals we […]
Ridley Park, PA, Letter Carrier Paul Graf was delivering mail recently when he noticed smoke coming from a nearby apartment. Graf called 911 and knocked on the door to alert the residents, who weren’t home. “Graf averted a life-threatening situation and prevented a significant loss of property,” said Officer in Charge Palmer Wingfield. The city’s […]
“I know all of my customers very well. I’m aware of what they do shipping-wise and always talking to them about saving money with the Postal Service.” […]
Thanks for the “Safer travels” story. I had never heard of the Green Book before this article. […]
Never share your Postal Service login credentials with anyone. The CyberSafe at USPS site has tips for creating strong passwords. […]
Employees are reminded to create strong ACE passwords to help protect Postal Service information. The CyberSafe at USPS team has released an instructional video with tips on creating passwords and resetting them when required. The team’s Blue site also has instructions on resetting and recovering passwords. Most ACE computer users are prompted to change their […]
Postal Service and National Rural Letter Carriers’ Association (NRLCA) leaders recently signed a new three-year labor contract that covers approximately 120,000 USPS employees represented by the union. The contract was signed by PMG Megan J. Brennan and NRLCA President Jeannette Dwyer at USPS headquarters in Washington, DC. It is the first negotiated agreement between the […]
How does Mikah Meyer plan to spend his summer vacation? By continuing his quest to become the youngest person to visit all 411 National Park Service sites. The 30-year-old North Bethesda, MD, resident began his journey last week by visiting sites in Washington, DC. He plans to quit his two jobs soon to focus on […]
The Postal Service has reported operating revenue of $17.7 billion for fiscal 2016’s second quarter (Jan. 1-March 31, 2016), an increase of $788 million — or 4.7 percent — compared to the same period one year earlier. The increase was attributed to an 11.4 percent increase in package volumes and pricing strategies. “While we have […]
“My goal is to expedite the mail and get it where it needs to go. The sooner I finish [my work], the sooner mail can get to the stations for delivery to our customers.” […]
Employees must complete and submit PS Form 2856, Damage Report of Insured Parcel and Contents, for any damaged articles. If an employee fails to properly complete and submit this form, the customer’s claim will be denied. The Accounting site has additional guidelines. […]
Stockton, CA, Letter Carrier Richard Valles was recently approached by a longtime customer who suspected she was being cheated by handymen she hired. The woman, 90, feared the men were stealing money and checks from her. Valles contacted neighbors, who got in touch with the woman’s relatives. One of her daughters came to her aid. […]
Maybe Vancouver, WA, Retail Associate Connie Brown should have a “guess how many rubber bands are in the ball” contest. […]
The Postal Service is holding more than 500 events across the nation this week to show small-business owners how they can use the mail to attract customers and boost sales. The events are part of National Small Business Week, an annual campaign organized by the Small Business Administration to highlight the economic contributions of entrepreneurs. […]
Actor Edward James Olmos of “Miami Vice” and “Battlestar Galactica” fame discusses the Stamp Out Hunger food drive in a new video. “You can help in the fight against hunger — and it’s easy,” Olmos says in the 30-second spot, which also features four USPS letter carriers from California: Carolyn Zorn (Pasadena), Paul Jeffrey (Encino), Jasmin Correa […]
Employees at the Allegany, NY, Post Office gave a special group of customers a lesson on the importance of mail last week. Students from a nearby preschool visited the office, where Postmaster Valerie Tigh, Retail Associate Sierra Ellis and others helped them buy stamps and mail invitations for the school’s upcoming Mother’s Day festivities. Each […]
Talk about a social media sensation. Kerry Williams, a retail associate at Jere Baxter Station in Nashville, TN, was commended by USPS last week after several customers went on Facebook to praise his friendly service. “[Kerry’s] always so nice! I’ve been in line before and watched him deal with grumpy customers as if they were his best […]
“It’s invigorating to work with my customers. I place myself in their shoes and that helps me know how to treat them.” […]
Read More… from Richmond, VA, Retail Associate Lystra Toppin
“Honorable mention” was a very cool story about stamp connections. […]
Want to learn how to accept and ensure that a customer’s Global Express Guarantee (GXG) shipment clears commercial customs? Take the Selling Global Express Guarantee training course on the Learning Management System site. The course number is 10025382. […]