Elbert Baldwin recently came to the aid of a fellow custodian who experienced a medical emergency at the Houston Processing and Distribution Center. Almost an hour after Tommy Story’s shift ended, Baldwin spotted him wandering around the parking lot in a disoriented state. Baldwin approached Story and found that he was unable to speak, so […]
Postal Service and National Association of Letter Carriers (NALC) leaders recently put the final touches on a new labor deal that covers approximately 211,000 USPS employees represented by the union. The contract was signed by PMG Megan J. Brennan and NALC President Fredric Rolando at USPS headquarters in Washington, DC. The deal, which NALC members […]
The Postal Service is reminding employees they can make financial contributions to help USPS colleagues whose homes have been damaged by the recent hurricanes. The U.S. Office of Personnel Management, a federal agency, has authorized a special solicitation to assist victims of both Hurricane Harvey and Hurricane Irma. PMG Megan J. Brennan has designated the […]
Fall begins next week, and you know what that means: USPS is about to get a lot busier. The next few months will bring open season, when employees can change their health benefits or enroll in a new plan; the peak mailing and shipping season; and the holidays. Employees can use Link mobile to stay […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.5 percent during the week ending Sept. 8, down from one week earlier. Dakotas (99.07 percent) topped the districts, while Western (97.93 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
“It gives me great joy to greet and assist my customers. Satisfied customers are what we need to continue growing the business.” […]
Read More… from Timmonsville, SC, Customer Services Supervisor LaDonna Levell
Thank you for providing the Postal Employees’ Relief Fund contribution information. It was easy to donate. Just a simple click and it was done. […]
When a Postal Service employee recently collapsed on the job at the Fort Worth, TX, Processing and Distribution Center, two of her colleagues promptly rendered aid. Distribution Operations Supervisor Daniel Crowell and Mail Processing Clerk Cheryl Lemme performed CPR on the woman, who was not breathing and had no pulse. They alternated giving chest compressions […]
Read More… from Daniel Crowell and Cheryl Lemme, Fort Worth, TX
No matter where customers interact with USPS, the organization wants to provide them with excellent service, PMG Megan J. Brennan told the National Star Route Mail Contractors Association (NSRMCA) recently. In remarks at the organization’s annual meeting in Detroit, the PMG said customer service is more important than ever. “For the Postal Service, everyone is […]
Clarence Williams came to work on his day off this week to help his co-workers from Houston’s Bear Creek Station transition to their new, temporary home. “You couldn’t keep me from coming in,” said Williams, a rural carrier who has worked at Bear Creek for more than 23 years. “The Postal Service has invested in […]
USPS employees are working in shelters throughout the Gulf Coast region, helping tens of thousands of displaced Hurricane Harvey victims reconnect with their mail. “The Post Office is crucial in a time like this. We’re there for the community,” said Juan Loyola, a San Antonio customer services supervisor who is working at a shelter inside […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.76 percent during the week ending Sept. 1, down from one week earlier. Western (98.12 percent) topped the areas, while Dakotas (99.1 percent) led the districts. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
Postal Service employees can expect changes during this year’s Combined Federal Campaign (CFC), including a later start date and the elimination of cash donations. The CFC, the world’s largest charity drive, allows federal employees to contribute to more than 12,000 organizations. The U.S. Office of Personnel Management (OPM) leads the campaign each year. Here’s what […]
George Bowen knows why his customers keep coming back — they enjoy receiving excellent service. “People drive from all over the place just to come to my location because we’re friendly, we’re efficient and we get them in and out of the door as quickly as possible,” the Alexandria, VA, customer service manager says in […]
The Postal Service dedicated its Father Theodore Hesburgh stamp Sept. 1 at the University of Notre Dame, where he was the school’s longest-serving president. “This stamp is a lasting testament to his pioneering contributions as a champion of social justice, an advocate for international aid and an emissary for peace,” said PMG Megan J. Brennan, […]
Jakyric Driver is an awesome man. The world needs more people like him — people who care. […]
A Postal Service employee in Sulphur Springs, TX, recently saved the lives of two people who were unaware their house was on fire. Rural Carrier Associate Mary Humphrey was delivering mail when she spotted flames and heavy black smoke. She immediately called 911 and rushed to the front door to alert anyone inside. A woman […]
“The condition of our facilities is a direct reflection on the entire organization.” […]
Read More… from Northeast Area Customer Relations Manager David Letourneau
This was no ordinary summer for the 79 college students who interned with the Postal Service. The interns were assigned to sites across the nation, where they worked on a variety of operational projects. For example, a group of Pacific Area interns worked on Delivery By Light, a program to reduce carriers’ loading and delivery […]
Employees have two weeks to complete the latest Postal Pulse, the survey that USPS uses to help improve its workplaces. The survey has 13 questions and takes about 5 minutes to complete. The deadline is Friday, Sept. 15. “By providing candid, honest feedback through the survey, you help Postal Service leaders identify where particular elements of […]
Casting call. The Postal Service is inviting employees to audition for this year’s holiday TV advertising campaign. The audition is open to all employees. No prior acting experience is required. To audition, follow these steps: • Create an audition video. In the video, state your name, location, position and how long you’ve worked for USPS. […]
Back-to-school time is a good opportunity to start preparing for another rite of fall: open season. This is the annual period when USPS employees can change their health coverage or sign up for a new plan. This year’s open season will begin Nov. 13. However, the Postal Service is encouraging employees to review their coverage […]
A Postal Service employee delivering mail in St. Petersburg, FL, rushed to the aid of a customer who suffered a massive heart attack last fall during a walk with his dog. After the man, Happy Rideout, collapsed, Letter Carrier Thomas Phillips started administering CPR while another witness called 911. Phillips was soon joined by a […]
“Informed Delivery is one of the most exciting innovations the Postal Service offers.” […]
Letter Carrier James Goeke was about to deliver mail to an apartment building in Freeport, IL, recently when he saw smoke pouring from a unit’s windows. He rushed inside to see if anyone was at home, knocking loudly on the door until a tenant answered, apparently disoriented by the smoke and fumes coming from a […]
Thank you for posting the portrait of our first Postmaster General, Benjamin Franklin. I love stories about our history. […]
The Postal Inspection Service recently helped foil an attempt to smuggle deadly snakes into the United States using potato chip cans. Three king cobras shipped via USPS were on their way from Hong Kong to a Monterey Park, CA, home when federal agents intercepted the suspicious package. The interception occurred after U.S. Customs and Border […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.68 percent during the week ending Aug. 4, down from one week earlier. Western (98 percent) topped the districts, while Dakotas (99.08 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
A new online map shows the Post Offices that will be in the path of the total solar eclipse that will sweep across the continental United States this month. The line, commonly known as the “path of totality,” will be approximately 70 miles wide, traveling through 14 states from Oregon to South Carolina. Employees can […]
“Our priority is getting the fleet on the street.” […]
Read More… from San Juan, PR, Lead Automotive Technician Jose Hernandez