The Postal Service reminds employees that many federal health plans offer wellness and nutrition resources at no additional cost to users. Visit the Office of Personnel Management’s health care information site to look up your plan and learn which services are available. You can also visit the Department of Agriculture’s Choose My Plate site to […]
Postal Service employees across the nation are gearing up for this year’s Stamp Out Hunger Food Drive, which will be held Saturday, May 9. Customers are asked to place a sturdy bag containing non-perishable food next to their mailboxes. USPS will collect the food and donate it to local pantries. “We have a good time […]
The Postal Inspection Service is seeking the plastics industry’s help to prevent the misuse of mail transport equipment (MTE) such as pallets, letter trays and tubs. Postal Inspectors recently took their “Got it? Return it!” message to the International Plastics Showcase, the industry’s top trade show. The Inspectors told attendees how the theft of MTE causes […]
Cheektowaga, NY, Letter Carrier Zakary Darlak was delivering mail in an apartment complex when he learned a resident had called 911 because she feared she was having a stroke. Darlak went to the apartment to help the woman until emergency responders arrived. The woman later called the Post Office to thank Darlak. […]
“Sometimes it takes someone believing in you more than you believe in yourself.” […]
Read More… from Terriann Burke, the first woman to serve as the Rochester, NY, Postmaster
What an honor to be ranked first place in customer service among government agencies. Kudos to the Postal Service. […]
The Learning Management System (LMS) welcome page lists 15 Strategic Training Initiative (STI) courses that cover important topics such as workplace violence and information security. To see which STI courses are required for your position, select the LMS mandatory courses tab. […]
The National Postal Forum (NPF) has released a mobile and desktop app to help attendees plan their activities. The NPF Personal Planner allows users to browse and schedule workshops and networking events, locate exhibitors and save and print presentations. The app is available at MyNPF.npf.org. NPF, the mailing and shipping industry’s largest annual conference, will […]
The Postal Service’s top 27 districts have reached scanning scores of 97 percent or higher for the first time. Portland, with a 97.95 percent rating, ranks first as of May 6. Dakotas (97.71 percent) finished second, followed by Northern New England (97.64 percent). The other pacesetters: Greater Boston, Sacramento, Northern Virginia, Alabama, San Diego, Rio […]
PMG Megan Brennan has appointed Jim Cochrane as acting chief marketing and sales officer (CMSO) and Randy Miskanic as acting chief information officer (CIO). Cochrane, who currently serves as CIO, has more than 40 years of Postal Service experience, including 10 years in Marketing. As acting CMSO, he’ll be responsible for all domestic and international […]
A major toy retailer recently agreed to ship its products through USPS, generating $18.4 million in new postal revenue. Several other shippers competed against the Postal Service for the account. While pitching the retailer’s executives, a USPS sales team explained how competitors use dimensional (DIM) weight pricing that could drive up the company’s shipping costs. Strategic […]
The Glendale, CA, Post Office recently opened a “mega passports office” to better serve applicants. The 1,500-square-foot office is separate from the retail lobby and has additional staff. Services include passport photos, document photocopying, expedited processing and Priority Mail Express delivery with tracking and insurance. The office is open every day except Thursdays and Sundays. […]
The Postal Service must continue seeking innovative approaches to delivery, USPS leaders told Operations employees last week. “We are a delivery organization,” said Chief Operating Officer David Williams. “The mail mix is changing, but our commitment to our customers hasn’t changed. To keep their business, we must provide them with excellent experiences.” Williams spoke at […]
As a former letter carrier, Mitch Hamilton’s actions make me proud I worked for the Postal Service. […]
The Small Parcel and Bundle Sorter (SPBS) machine sorts small parcels and bundles of letters and flats to bins for delivery or processing. […]
“Working safely is just a natural part of my day.” […]
Read More… from Yadkinville, NC, Rural Carrier and Million Mile awardee Margaret Hutchens
To find your training history in the Learning Management System, enter the Learning Portal and select Training Activities in the lower left hand corner under My Learner Account. Scroll down and view the Completed Courses section. […]
Powell, WY, Retail Associate Randal Armstrong encountered a man who became ill and collapsed. Powell performed CPR until emergency responders arrived and took the man to a hospital, where he was treated for a […]
“Mail delivery is important no matter the season.” […]
Read More… from Marquette, MI, City Carrier Assistant Nick Davis
A gentleman visited the Post Office recently to mail a handwritten letter to his granddaughter. He said she loves getting mail from him. Letter writing is important to so many. […]
This year’s Stamp Out Hunger — the nation’s largest one-day food drive — will be held Saturday, May 9. The Postal Service encourages customers to place a sturdy bag containing non-perishable food next to their mailboxes prior to regular mail delivery May 9. Letter carriers will collect the food, which will be donated to local […]
The race for scanning superiority remains highly competitive, the latest performance scores show. Here are the area and district standings, as of April 29: Areas. Western, with a rating of 96.9 percent, assumed first place. Capital Metro (96.84 percent) took second, while Southern (96.66 percent) finished third. Districts. Portland, with a rating of 97.93 percent, […]
Even the “Star Wars” galaxy isn’t too far, far away for the Postal Service. Lucasfilm, the studio behind the franchise, still receives handwritten letters from fans — and the company has a department devoted to responding to the notes and fans’ social media messages, The New York Times reported recently. Most letters come from children. One […]
A Grand Rapids, MI, supermarket chain recently agreed to send 23 million direct mailings during the next year, generating $5.7 million in Standard Mail revenue for USPS. The sale began when Greater Michigan District Sales Executive Don Hooker and District Sales Manager Mike Spaulding met with the company’s executives, who were frustrated because their longtime […]
Visit the Customer Experience Essentials site for tips on sharpening your customer service skills. […]
Today’s Heroes’ corner is a full-length story. […]
“This is a perfect example of how it’s supposed to work: An employee sees an opportunity, sends in a lead and the Sales team contacts the customer to explain what the Postal Service can do for them.” […]
I agree with Chief Operating Officer David Williams’ comment about “understanding the process, no matter what job you’re in.” I look forward to reading more interviews. […]
A hotel in New York City’s old printing district has returned to its roots by stocking rooms with free stationery during National Card and Letter Writing Month. The 122-room Hotel Hugo is also handling the postage and mailing the letters on guests’ behalf. “It’s kind of nostalgic to stop and take time to write to someone […]
Kinston, NC, Letter Carrier Mitch Hamilton was delivering mail during a recent snowfall when he heard someone calling for help. The pleas were coming from a woman standing in a yard. She wasn’t wearing a coat and appeared to be disoriented. Hamilton stopped his truck and approached the woman, whom he recognized as a nearby […]