Rural Carrier Bryon Ivett was recently delivering mail to a customer’s home in Gowanda, NY, when he saw the man sprawled out in his front yard. Ivett rushed to help him get up, but the man was unable to stand. The Postal Service employee located a piece of cardboard in the customer’s garage and placed […]
It happens a lot these days. A parent of a sick child goes on social media to ask people to send the youngster cards and letters of encouragement. The request goes viral, and soon the local Post Office is flooded with mail and packages from well-wishers. What’s driving this practice? It might have as much […]
Tree of honor. The Cinnaminson, NJ, Post Office recently planted a tree to honor Sean Cullen, a New Jersey state trooper killed last year. Cullen’s uncle, Cinnaminson Letter Carrier Dave Cullen, spoke at the tree dedication ceremony, which was attended by relatives, friends, law enforcement officers and community leaders. “The dedication was a great honor […]
Reminder: Before July 18, USPS employees who handle credit and debit card transactions must complete a combination of training courses depending on their roles and system access. The Payment Card Industry (PCI) courses are available in the Learning Management System. The four courses are: Protecting Payment Cardholder Data — Everyone’s Responsibility (course number 10026255), which […]
A customer in Chino, CA, whose house recently caught fire had thankful words for the Postal Service employee who saved it from destruction. The woman was at home with her 4-year-old granddaughter when an exterior electrical panel ignited. The smoke and flames caught the attention of City Carrier Assistant Daniel Ochoa, who was delivering mail […]
Blair, WI, Rural Carrier Associate Michael Ressel deserves kudos for helping the little girl who was searching for her mother. […]
“To grow our organization, we have to grow our customer base.” […]
Kristin Deshazo takes pride in the appearance of her retail lobby. The Ramona, CA, retail associate knows her customers expect a neat and clean area that has the materials they need to do business with USPS. “I begin each day by checking the lobby to make sure the Priority Mail boxes are fully stocked and […]
Letter carriers delivering mail in New York, Illinois and Colorado recently came to the aid of customers in medical distress. Holly Montroy was approaching a house in Cheektowaga, NY, when she noticed a customer outside slumped over in a lawn chair. She checked on the man and found him unresponsive, so she called 911 and […]
“Our workforce is, with few exceptions, a caring, compassionate, fun group of people.” […]
Read More… from Long Island, NY, Retail Associate Lori Granholm
The new Automated Parcel Drops have been a long time coming. My customers and staff will be excited when this equipment comes to Los Angeles District, where small-business parcel volumes have increased tremendously. […]
Eastern Area Operations Manager John Phelan has received the Postal Service’s first National Engagement Leader of the Year Award. The award honors leaders who foster enthusiasm, involvement and commitment among their employees. Phelan was recognized for his efforts to create an environment where employees are respected and dedicated to improving customer service. He mentors employees, […]
Brian Earles believes it’s important to protect the Postal Service’s information. Earles, a custodial team cleaning site coordinator in Des Moines, IA, reads his emails carefully and reports suspicious activity to the CyberSecurity Operations Center (CSOC). For example, when Earles recently received an email that claimed to provide important information regarding his W-2 statement, he […]
The Postal Service is reminding employees that wildfire risks increase rapidly during the warm, dry summer months. The nation experienced more than 67,000 wildfires that burned approximately 5.5 million acres of land last year, according to the National Interagency Fire Center. Wildfires are one of nature’s most destructive forces, capable of moving as fast as […]
Grafton, ND, Rural Carrier Joshua Hefta knew that a 95-year-old postal customer lived alone in the countryside, and he worried about the safety risk of her making the trek outside to her mailbox. He’d gotten into the habit of taking her mail to her house, but one day recently, she didn’t meet him at the […]
“Best in class” was a very nice article on the “Jeopardy!” contestant. […]
“Make safety part of your daily routine so that it becomes second nature. Others will eventually pick up on it and make it part of their daily routines. We want safety to go viral.” […]
Waukesha, WI, Post Office employees have an aspiring Olympian in their midst. Rural Carrier Associate Nick Turro hopes to compete in long-track speed skating at the 2018 Winter Olympics in Pyeongchang, South Korea. “I was always really fast,” said Turro, whose ice finesse as a college and junior league hockey player pushed him to try […]
Do you know the difference between Informed Delivery and Informed Visibility? How about Informed Delivery and Expected Delivery? Here’s a look at four new USPS features and services and what you should know about them. Expected Delivery What it is: A feature that provides customers with a two-hour estimated delivery window for some packages Who […]
The Postal Inspection Service needs your help to protect customers from crimes involving the U.S. Mail. If you’re up for the challenge, apply to become a postal inspector from Monday, June 19, at 9 a.m. CDT through Saturday, June 24, at 9 a.m. CDT. Inspectors are federal law enforcement agents with investigative jurisdiction in all […]
A customer in Chicago relies on the Postal Service to stay connected with his mother 75 miles away in the village of Hebron, IL, and to ensure that someone checks on her in person regularly. The man ships parcels with Signature Confirmation to the frail woman weekly. When Rural Carrier Jacquelin Slavin had a delivery […]
“It is essential for both employers and employees to take proactive steps in preparing for disasters and unpredictable storms. We have to plan ahead for the unexpected. The time to prepare for a hurricane or a disaster is before it begins, when you’re not under pressure.” […]
Read More… from USPS National Preparedness Specialist Shelley Brooks
I always enjoy reading Link. The stories are very informative and encouraging. […]
Don’t throw out that old mascara wand — it could help clean a rescued animal. Appalachian Wildlife Refuge, an Asheville, NC-based 501(c)(3) nonprofit organization that provides care for injured and orphaned animals, uses clean wands to remove fly eggs and larva from fur. The group recently ran low on wands and posted a Facebook request […]
The Postal Service is a national leader in employing veterans, according to a new survey by U.S. Veterans Magazine. The publication polls government agencies, educational institutions and hundreds of Fortune 1000 companies for the annual survey. For the second consecutive year, USPS ranked among top veteran-friendly companies. The Postal Service also ranked among the top government […]
Take the lead. June is Leads Month, a time for Postal Service employees throughout the organization to submit leads for Sales’ employee engagement programs. The USPS Small Business team is challenging employees to submit leads through the following programs: Customer Connect (letter carriers), Rural Reach (rural carriers), Submit a Lead (Executive and Administrative Schedule employees), […]
I love the weekly “News quiz” feature. It makes me pay closer attention to Link stories. […]
Postal Service employees in Texas, Indiana and Oklahoma recently helped customers injured in falls at home. City Carrier Assistant Paul Garcia was delivering mail in Lubbock, TX, when he saw a man fall in his garage. When Garcia helped the customer up and turned to leave, the man fell again, this time gashing his head […]
“No business is too small to benefit from USPS products and services. We can help them innovate, ship their products economically and confidently, and use the mail to attract new customers.” […]
Read More… from Sales and Customer Relations Sr. VP Cliff Rucker
Mary Minor knows many of her customers by name and treats them the way she’d want to be treated. For the Lamar, CO, retail associate, this means acting with courtesy and urgency — a guiding principle of the #PostalProud initiative. “I try to be aware of people’s time,” Minor says. “If I have a line, […]