Do you know the difference between Informed Delivery and Informed Visibility? How about Informed Delivery and Expected Delivery? Here’s a look at four new USPS features and services and what you should know about them. Expected Delivery What it is: A feature that provides customers with a two-hour estimated delivery window for some packages Who […]
The Postal Inspection Service needs your help to protect customers from crimes involving the U.S. Mail. If you’re up for the challenge, apply to become a postal inspector from Monday, June 19, at 9 a.m. CDT through Saturday, June 24, at 9 a.m. CDT. Inspectors are federal law enforcement agents with investigative jurisdiction in all […]
A customer in Chicago relies on the Postal Service to stay connected with his mother 75 miles away in the village of Hebron, IL, and to ensure that someone checks on her in person regularly. The man ships parcels with Signature Confirmation to the frail woman weekly. When Rural Carrier Jacquelin Slavin had a delivery […]
“It is essential for both employers and employees to take proactive steps in preparing for disasters and unpredictable storms. We have to plan ahead for the unexpected. The time to prepare for a hurricane or a disaster is before it begins, when you’re not under pressure.” […]
Read More… from USPS National Preparedness Specialist Shelley Brooks
I always enjoy reading Link. The stories are very informative and encouraging. […]
Don’t throw out that old mascara wand — it could help clean a rescued animal. Appalachian Wildlife Refuge, an Asheville, NC-based 501(c)(3) nonprofit organization that provides care for injured and orphaned animals, uses clean wands to remove fly eggs and larva from fur. The group recently ran low on wands and posted a Facebook request […]
The Postal Service is a national leader in employing veterans, according to a new survey by U.S. Veterans Magazine. The publication polls government agencies, educational institutions and hundreds of Fortune 1000 companies for the annual survey. For the second consecutive year, USPS ranked among top veteran-friendly companies. The Postal Service also ranked among the top government […]
Take the lead. June is Leads Month, a time for Postal Service employees throughout the organization to submit leads for Sales’ employee engagement programs. The USPS Small Business team is challenging employees to submit leads through the following programs: Customer Connect (letter carriers), Rural Reach (rural carriers), Submit a Lead (Executive and Administrative Schedule employees), […]
I love the weekly “News quiz” feature. It makes me pay closer attention to Link stories. […]
Postal Service employees in Texas, Indiana and Oklahoma recently helped customers injured in falls at home. City Carrier Assistant Paul Garcia was delivering mail in Lubbock, TX, when he saw a man fall in his garage. When Garcia helped the customer up and turned to leave, the man fell again, this time gashing his head […]
“No business is too small to benefit from USPS products and services. We can help them innovate, ship their products economically and confidently, and use the mail to attract new customers.” […]
Read More… from Sales and Customer Relations Sr. VP Cliff Rucker
Mary Minor knows many of her customers by name and treats them the way she’d want to be treated. For the Lamar, CO, retail associate, this means acting with courtesy and urgency — a guiding principle of the #PostalProud initiative. “I try to be aware of people’s time,” Minor says. “If I have a line, […]
A new video shows how the Postal Service produced “People,” its latest TV commercial. The 30-second spot is part of Priority: You, a campaign that uses real-life postal employees. “I wasn’t expecting it to be … such a huge production,” Santa Fe Springs, CA, Letter Carrier Barbi Chilczuk says in the behind-the-scenes video. The 2-minute […]
Tech support scams are one way hackers infiltrate devices to steal personal information. This was demonstrated during the Microsoft scam, where hackers called unsuspecting users, asserted a virus was detected on their devices and offered support services. Instead, the hackers obtained credit card information and more. The CyberSafe at USPS team wants you to recognize […]
Plymouth, IL, Rural Carrier Associate Elyse Strange was delivering mail recently when she spotted a pickup truck smoldering alongside the road. She stopped to investigate, and as she approached the vehicle, she was shocked to see that the driver was still behind the wheel in the smoke-filled cab. The postal employee rushed to open the […]
I loved the “Got the facts?” list. We should always remind everyone that USPS gets no taxpayer dollars. We deliver mail by boat in the Louisiana swamps, by dogsled in Alaska, by canoe in Guam and by pack mule in the Grand Canyon — and it’s all paid for by postage. […]
“Managing stress helps us to cope with the dynamics of the job and decrease accident rates, and it affords employees the opportunity to promote positive changes in their lives.” […]
Read More… from Greensboro District Learning Development and Diversity Acting Manager Helene Bayona
USPS stopped sorting mail aboard trains in 1977, but one Railway Post Office (RPO) made an encore run this month. To commemorate the final run of the last RPO, the Minnesota Transportation Museum transported mail in a train car that once served as a Railway Post Office. Northern Pacific No. 1102 was built in 1914, and […]
USPS was all business in May. Post Offices across the nation hosted workshops and other activities for entrepreneurs throughout the month, including more than 3,000 events during National Small Business Week, which concluded May 6. “We are implementing concerted efforts to inform small-business owners of the many benefits available to them when they create a […]
USPS made lots of news at last week’s National Postal Forum (NPF). “The list” reviews five of the biggest stories: 1. Informed Delivery is growing. More than 2 million people have registered for Informed Delivery, a new feature that provides residential customers with digital previews of their incoming mail. 2. Informed Visibility is helping mailers. […]
Anthony Raffanello follows an important motto when he’s working — the customer always comes first. The Manassas, VA, retail associate is proud of his customer-focused approach, which he uses to promote the Postal Service brand and encourage repeat business. “My role in upholding the brand is making sure that the customer is satisfied when they […]
The new “People” commercial is perfect. The way it subtly shows the different companies is ingenious. […]
“I treat every customer as if they were a part of my family. My co-workers and I take pride in the way we serve all our customers.” […]
Read More… from Columbia, SC, Mailing Standards Specialist Jamelle Whitney
Postal Service employees in New Jersey and Pennsylvania were there for customers at crucial moments recently. Eatontown, NJ, Carrier Technician William Rubero Jr. was delivering mail when he encountered a man who had collapsed on the walkway outside his home. Rubero stayed with him until he came to and helped him up. The customer later […]
Read More… from William Rubero Jr., Eatontown, NJ; Christopher Wrubel and Jenna Piatt, Plymouth, PA
USPS continues to invest in new capabilities to strengthen the value of mail in the digital world, PMG Megan J. Brennan told National Postal Forum attendees May 22 in Baltimore. “The growth of the mailing and shipping industry relies on our unrivaled network and rich data platform,” Brennan said. “We are at the convergence of physical […]
Kelly Dobbins makes sure his employees know what’s expected of them. The Trenton, GA, Postmaster talks to employees daily, ensuring each one understands how he or she contributes to the team. “We’re in constant communication,” he says. Managers like Dobbins are helping USPS improve its workplace culture, according to Employee Engagement Executive Director Kelvin Williams. […]
The Postal Service will release a stamp May 23 to honor Henry David Thoreau, hailed as the founding father of the environmental movement. Thoreau (1817-1862) was a philosopher and naturalist who expressed criticisms of materialism and preached the virtues of living a simple life. His pivotal work, “Walden,” written in 1854, chronicled his experience living […]
Several Postal Service employees in New York recently helped protect customers from fraud and foul weather. A woman in Hornell, NY, contacted Retail Associate Carolyn Snyder for help after falling victim to a scam targeting older people. Snyder contacted the processing plant to intercept the $9,500 bank check the woman had mailed, and ensured the […]
The story about Kevin Boese, the Central Plains District statistical programs supervisor who helped the car accident victim, was great. […]
“Mail has changed the name of the game, blurring the lines between digital content and physical mail with stunning results.” […]
Read More… from USPS Headquarters Mail Innovations Manager Coakley Workman