Postal Service employees in Texas, Indiana and Oklahoma recently helped customers injured in falls at home. City Carrier Assistant Paul Garcia was delivering mail in Lubbock, TX, when he saw a man fall in his garage. When Garcia helped the customer up and turned to leave, the man fell again, this time gashing his head […]
“No business is too small to benefit from USPS products and services. We can help them innovate, ship their products economically and confidently, and use the mail to attract new customers.” […]
Read More… from Sales and Customer Relations Sr. VP Cliff Rucker
Mary Minor knows many of her customers by name and treats them the way she’d want to be treated. For the Lamar, CO, retail associate, this means acting with courtesy and urgency — a guiding principle of the #PostalProud initiative. “I try to be aware of people’s time,” Minor says. “If I have a line, […]
A new video shows how the Postal Service produced “People,” its latest TV commercial. The 30-second spot is part of Priority: You, a campaign that uses real-life postal employees. “I wasn’t expecting it to be … such a huge production,” Santa Fe Springs, CA, Letter Carrier Barbi Chilczuk says in the behind-the-scenes video. The 2-minute […]
Tech support scams are one way hackers infiltrate devices to steal personal information. This was demonstrated during the Microsoft scam, where hackers called unsuspecting users, asserted a virus was detected on their devices and offered support services. Instead, the hackers obtained credit card information and more. The CyberSafe at USPS team wants you to recognize […]
Plymouth, IL, Rural Carrier Associate Elyse Strange was delivering mail recently when she spotted a pickup truck smoldering alongside the road. She stopped to investigate, and as she approached the vehicle, she was shocked to see that the driver was still behind the wheel in the smoke-filled cab. The postal employee rushed to open the […]
I loved the “Got the facts?” list. We should always remind everyone that USPS gets no taxpayer dollars. We deliver mail by boat in the Louisiana swamps, by dogsled in Alaska, by canoe in Guam and by pack mule in the Grand Canyon — and it’s all paid for by postage. […]
“Managing stress helps us to cope with the dynamics of the job and decrease accident rates, and it affords employees the opportunity to promote positive changes in their lives.” […]
Read More… from Greensboro District Learning Development and Diversity Acting Manager Helene Bayona
USPS stopped sorting mail aboard trains in 1977, but one Railway Post Office (RPO) made an encore run this month. To commemorate the final run of the last RPO, the Minnesota Transportation Museum transported mail in a train car that once served as a Railway Post Office. Northern Pacific No. 1102 was built in 1914, and […]
USPS was all business in May. Post Offices across the nation hosted workshops and other activities for entrepreneurs throughout the month, including more than 3,000 events during National Small Business Week, which concluded May 6. “We are implementing concerted efforts to inform small-business owners of the many benefits available to them when they create a […]
USPS made lots of news at last week’s National Postal Forum (NPF). “The list” reviews five of the biggest stories: 1. Informed Delivery is growing. More than 2 million people have registered for Informed Delivery, a new feature that provides residential customers with digital previews of their incoming mail. 2. Informed Visibility is helping mailers. […]
Anthony Raffanello follows an important motto when he’s working — the customer always comes first. The Manassas, VA, retail associate is proud of his customer-focused approach, which he uses to promote the Postal Service brand and encourage repeat business. “My role in upholding the brand is making sure that the customer is satisfied when they […]
The new “People” commercial is perfect. The way it subtly shows the different companies is ingenious. […]
“I treat every customer as if they were a part of my family. My co-workers and I take pride in the way we serve all our customers.” […]
Read More… from Columbia, SC, Mailing Standards Specialist Jamelle Whitney
Postal Service employees in New Jersey and Pennsylvania were there for customers at crucial moments recently. Eatontown, NJ, Carrier Technician William Rubero Jr. was delivering mail when he encountered a man who had collapsed on the walkway outside his home. Rubero stayed with him until he came to and helped him up. The customer later […]
Read More… from William Rubero Jr., Eatontown, NJ; Christopher Wrubel and Jenna Piatt, Plymouth, PA
USPS continues to invest in new capabilities to strengthen the value of mail in the digital world, PMG Megan J. Brennan told National Postal Forum attendees May 22 in Baltimore. “The growth of the mailing and shipping industry relies on our unrivaled network and rich data platform,” Brennan said. “We are at the convergence of physical […]
Kelly Dobbins makes sure his employees know what’s expected of them. The Trenton, GA, Postmaster talks to employees daily, ensuring each one understands how he or she contributes to the team. “We’re in constant communication,” he says. Managers like Dobbins are helping USPS improve its workplace culture, according to Employee Engagement Executive Director Kelvin Williams. […]
The Postal Service will release a stamp May 23 to honor Henry David Thoreau, hailed as the founding father of the environmental movement. Thoreau (1817-1862) was a philosopher and naturalist who expressed criticisms of materialism and preached the virtues of living a simple life. His pivotal work, “Walden,” written in 1854, chronicled his experience living […]
Several Postal Service employees in New York recently helped protect customers from fraud and foul weather. A woman in Hornell, NY, contacted Retail Associate Carolyn Snyder for help after falling victim to a scam targeting older people. Snyder contacted the processing plant to intercept the $9,500 bank check the woman had mailed, and ensured the […]
The story about Kevin Boese, the Central Plains District statistical programs supervisor who helped the car accident victim, was great. […]
“Mail has changed the name of the game, blurring the lines between digital content and physical mail with stunning results.” […]
Read More… from USPS Headquarters Mail Innovations Manager Coakley Workman
Wayne Able’s life changed in 2012 when he came across a news photo of a Marine standing guard outside the Indiana hospital room of a sick child. “That story inspired me,” he recalled. “I knew then that I needed to do something to let sick children know that they are not alone.” The Alton, IL, […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.8 percent during the week ending May 12, up from one week earlier. Dakotas (99.16 percent) topped the districts, while Western (98.17 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
A new Postal Service video features highlights from the WPA Posters stamp dedication earlier this year in Hyde Park, NY. “The artists of the WPA gave purpose to design. They enriched the public life of the nation,” PMG Megan J. Brennan says in the 1-minute, 25-second video. The WPA, also known as the Work Projects […]
Postal Service employees helped customers and a co-worker in several recent emergencies. Maintenance Mechanic Cody Horsley came to the aid of a contract truck driver who suffered a seizure at the Nashville, TN, Processing and Distribution Center, performing CPR until emergency responders arrived. “This assistance helped to save the driver’s life,” Maintenance Operations Supervisor Christopher […]
Thank you for the story about Emery Townsend, who has delivered mail on his highway contract route for more than 60 years. It was a beautiful example of hard work and dedication. […]
“We need to give our customers the services they are paying for and deserve.” […]
Raul Tiznado takes pride in delivering packages with care. The Sylmar, CA, letter carrier says careful deliveries benefit both residential customers who receive parcels and business customers that send them. “We don’t want to lose either customer,” Tiznado says. “If a residential customer isn’t happy with the way their package arrives, they could complain to […]
The Postal Service’s latest TV commercial began airing May 15. The 30-second spot, which is called “People,” shows a letter carrier picking up packages at several businesses and delivering mail to customers. “This is a story about mail and packages. And it’s also a story about people — people who rely on us every day to […]
Postbox passion. If you think Link is passionate about collection boxes, wait until you meet Peter Willis. In a recent BBC TV report, the U.K. resident shows off his extensive knowledge of postboxes, the British equivalent of blue collection boxes. Willis and other postbox enthusiasts survey and photograph the boxes and record their locations, histories […]