A city carrier assistant new to his job in Oberlin, KS, wasn’t sure the sound he heard recently while delivering mail was a cry for help. But Tyler Bruggeman already knew that the customer at the residence was older and relied on a walker, so he didn’t want to risk overlooking an emergency. His instincts […]
I love the new “News quiz” in Link. […]
Meghan Henriques-Parker had no idea she was about to change her grandfather’s life when she visited him recently at the nursing home where he lives. As her grandfather, Jim Gaboardi, an 89-year-old retired Danbury, CT, letter carrier, watched other residents receive mail, he turned to her and said, “It’s been a long time since I’ve […]
USPS has introduced Blue and LiteBlue pages to help employees learn more about Informed Delivery. This optional, free feature provides participating residential consumers with a digital preview of the outside of their incoming letter-sized mail. Consumers can receive these images via email or an online dashboard. The new Blue and LiteBlue pages offer instructions on […]
My money valentine. USPS will deliver lots of love before Feb. 14. Twenty-seven percent of all Valentine’s Day purchases will be made online this year, the National Retail Federation reported last week. The numbers are down slightly from 2016. This year’s most common purchases are expected to include jewelry, clothing and candy. Consumers will spend […]
I love the new Link “News quiz.” […]
“I enjoy my job and I like to troubleshoot [problems]. My co-workers depend on me to make sure mail processing equipment is working properly.” […]
When Letter Carrier Scotty Johnston recently noticed that a customer on his route in Amarillo, TX, had not collected her mail for several days, he alerted a neighbor who was doing yardwork. The neighbor and his wife contacted a relative of the customer’s, who checked on the woman, discovered that she had fallen and got […]
The new bipartisan postal reform bill is “urgently needed,” PMG Megan J. Brennan told congressional leaders Feb. 7. “[The legislation] is fiscally responsible and enables the Postal Service to invest in the future and to continue to provide affordable, reliable and secure delivery service to every business and home in America,” the PMG said. Brennan […]
A “sweetheart scammer” won’t be having a sweet Valentine’s Day, thanks to two observant postal employees. Midland, PA, Postmaster Theodis “Theo” Badgett recently noticed a customer had suddenly started sending lots of Priority Mail Express packages. The customer told Badgett he saved time having purchased products shipped to him and then reshipping the packages to […]
USPS is reminding employees that they are prohibited from using “mouse jigglers” and other non-approved technology on postal networks and equipment. Mouse jiggler technology fakes mouse movement to keep computers awake by preventing sleep mode or locking. Jigglers can be downloaded as an app, or they may come in the form of a dongle or […]
Bremerton, WA, Letter Carrier Debra Solan recently offered a helping hand to a customer who fell and injured her head. Solan encountered the woman on her porch while delivering mail. After calling 911, Solan stayed with the customer, comforting her and praying with her until emergency responders arrived. The woman later contacted the local Post […]
Glen Falls, NY, Letter Carrier John Richichi is a truly great human being and USPS employee. His quick thinking and awareness saved a woman and her son from injury or possible death. […]
“I look for opportunities. I check out where our competitors are delivering, and I reach out to that company to let them know how the Postal Service can save them money.” […]
Read More… from Ocean City, MD, Postmaster James “Dan” Woods
Hailing her as “an American treasure,” Deputy Postmaster General Ronald A. Stroman dedicated the Dorothy Height stamp Feb. 1 in Washington, DC. The ceremony, held at Howard University, also featured tributes from other African-American leaders, including U.S. Rep. John R. Lewis of Georgia; Alexis Herman, president of the Dorothy I. Height Education Foundation and the […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.65 percent during the week ending Jan. 27, up from one week earlier. Dakotas (98.82 percent) topped the districts, while Western (97.97 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps the Postal Service improve efficiency and network management. […]
Domtar Corp., one of the nation’s top paper producers, continues to rely on the Postal Service to deliver many of its products, the company’s chief executive officer says. The Fort Mill, SC-based company’s products — used in everything from copy paper to takeout containers — are sold throughout the United States and overseas. “Domtar is […]
The Postal Service and other organizations across the nation will celebrate African-American History Month, which begins Feb. 1. More than 157,000 postal employees are African-American. USPS will commemorate the month through activities at its facilities, as well as through the dedication of the Dorothy Height stamp, the 40th entry in the Black Heritage series. African-American […]
“While delivering mail, I am aware of my surroundings to ensure all children on my route are safe, even if they run into the road. I have four children of my own. I can only hope that every driver [does] the same.” […]
Read More… from Greenville, SC, Letter Carrier Meagan Guthrie
I loved the “On the go” story about the mobile service for seniors in Oregon. […]
After mailing multiple packages containing thousands of dollars in cash — their entire life savings — a California couple recently realized they were victims of a scam. They contacted the Postal Service in hopes of retrieving the last package they’d sent, before it reached its destination on the East Coast. Edison, NJ, Customer Care Center […]
The Customer Experience Essentials site has tips to help employees sharpen their customer service skills. […]
The Postal Service has released this year’s U.S. Flag stamp, which was dedicated Jan. 27 at the Southeastern Stamp Expo in Norcross, GA. Chief Human Resources Officer Jeffrey C. Williamson, who spoke at the ceremony, said the stamp will add “a touch of majesty and patriotic grace” to First-Class Mail correspondence. “The elegant yet simple […]
When Corona, CA, kindergartner Lily Fox wrote USPS last month to express her concerns about mail theft, she didn’t know it would lead to a visit from postal inspectors. Lily penned the note for a class project, addressing it to PMG Megan J. Brennan. “I want the bad people to stop stealing our mail,” Lily […]
In a new video, the Postal Service shares highlights from the recent Year of the Rooster stamp dedication. The 1-minute segment shows Western Area VP Greg Graves speaking at the ceremony, which was held this month at the Wing Luke Museum in Seattle. The video also includes brief comments from the ceremony’s participants, including Beth […]
“Collaboration is important. It can help foster ideas, cut down on accidents and unsafe practices, and improve employee engagement.” […]
Read More… from Atlanta District Safety Specialist Mark King
Way to go, Berlin, MD, Rural Carrier Tamela Donaway, for helping two customers during an emergency. It was an amazing story. […]
The Employee Self-Service (ESS) system allows users to make changes to flexible spending accounts, Thrift Savings Plan accounts and other personnel-related applications. […]
As Letter Carrier Blake Cooper recently delivered mail to a 93-year-old customer who lived alone in Eden, NC, he heard her calling out for help. Glancing through the mail slot in her locked front door, he saw her sprawled out on the floor and immediately called 911. The woman told emergency responders that she’d been […]
It’s been quite a year for expressing postal pride. Since the #PostalProud initiative began last winter, the expression has become ingrained in the organization’s culture. Many employees have embraced the opportunity to share their pride in being part of USPS. “It feels good to be a part of a team where all the members contribute,” […]