Long Island, NY, Retail Associate Lori Granholm
“Our workforce is, with few exceptions, a caring, compassionate, fun group of people.” […]
Read More… from Long Island, NY, Retail Associate Lori Granholm
Mike Milligan
Posts by Mike Milligan
Robert Villa, Eagle Rock, CA
The new Automated Parcel Drops have been a long time coming. My customers and staff will be excited when this equipment comes to Los Angeles District, where small-business parcel volumes have increased tremendously. […]
Leader of the Year
Eastern Area Operations Manager John Phelan has received the Postal Service’s first National Engagement Leader of the Year Award. The award honors leaders who foster enthusiasm, involvement and commitment among their employees. Phelan was recognized for his efforts to create an environment where employees are respected and dedicated to improving customer service. He mentors employees, […]
Being CyberSmart
Brian Earles believes it’s important to protect the Postal Service’s information. Earles, a custodial team cleaning site coordinator in Des Moines, IA, reads his emails carefully and reports suspicious activity to the CyberSecurity Operations Center (CSOC). For example, when Earles recently received an email that claimed to provide important information regarding his W-2 statement, he […]
The heat is on
The Postal Service is reminding employees that wildfire risks increase rapidly during the warm, dry summer months. The nation experienced more than 67,000 wildfires that burned approximately 5.5 million acres of land last year, according to the National Interagency Fire Center. Wildfires are one of nature’s most destructive forces, capable of moving as fast as […]
Joshua Hefta, Grafton, ND
Grafton, ND, Rural Carrier Joshua Hefta knew that a 95-year-old postal customer lived alone in the countryside, and he worried about the safety risk of her making the trek outside to her mailbox. He’d gotten into the habit of taking her mail to her house, but one day recently, she didn’t meet him at the […]
Candi Cheathon, Sacramento, CA
“Best in class” was a very nice article on the “Jeopardy!” contestant. […]
Flushing, NY, Letter Carrier Larry Figalora
“Make safety part of your daily routine so that it becomes second nature. Others will eventually pick up on it and make it part of their daily routines. We want safety to go viral.” […]
Lord of the rink
Waukesha, WI, Post Office employees have an aspiring Olympian in their midst. Rural Carrier Associate Nick Turro hopes to compete in long-track speed skating at the 2018 Winter Olympics in Pyeongchang, South Korea. “I was always really fast,” said Turro, whose ice finesse as a college and junior league hockey player pushed him to try […]
Information age
Do you know the difference between Informed Delivery and Informed Visibility? How about Informed Delivery and Expected Delivery? Here’s a look at four new USPS features and services and what you should know about them. Expected Delivery What it is: A feature that provides customers with a two-hour estimated delivery window for some packages Who […]
Postal protectors
The Postal Inspection Service needs your help to protect customers from crimes involving the U.S. Mail. If you’re up for the challenge, apply to become a postal inspector from Monday, June 19, at 9 a.m. CDT through Saturday, June 24, at 9 a.m. CDT. Inspectors are federal law enforcement agents with investigative jurisdiction in all […]
Jacquelin Slavin, Hebron, IL
A customer in Chicago relies on the Postal Service to stay connected with his mother 75 miles away in the village of Hebron, IL, and to ensure that someone checks on her in person regularly. The man ships parcels with Signature Confirmation to the frail woman weekly. When Rural Carrier Jacquelin Slavin had a delivery […]
USPS National Preparedness Specialist Shelley Brooks
“It is essential for both employers and employees to take proactive steps in preparing for disasters and unpredictable storms. We have to plan ahead for the unexpected. The time to prepare for a hurricane or a disaster is before it begins, when you’re not under pressure.” […]
Read More… from USPS National Preparedness Specialist Shelley Brooks
Mary Raynor, Barnard, SD
I always enjoy reading Link. The stories are very informative and encouraging. […]
Magic wands
Don’t throw out that old mascara wand — it could help clean a rescued animal. Appalachian Wildlife Refuge, an Asheville, NC-based 501(c)(3) nonprofit organization that provides care for injured and orphaned animals, uses clean wands to remove fly eggs and larva from fur. The group recently ran low on wands and posted a Facebook request […]
Continuing to serve
The Postal Service is a national leader in employing veterans, according to a new survey by U.S. Veterans Magazine. The publication polls government agencies, educational institutions and hundreds of Fortune 1000 companies for the annual survey. For the second consecutive year, USPS ranked among top veteran-friendly companies. The Postal Service also ranked among the top government […]
Need to know
Take the lead. June is Leads Month, a time for Postal Service employees throughout the organization to submit leads for Sales’ employee engagement programs. The USPS Small Business team is challenging employees to submit leads through the following programs: Customer Connect (letter carriers), Rural Reach (rural carriers), Submit a Lead (Executive and Administrative Schedule employees), […]
Nereida Rivera-Torres, Coamo, PR
I love the weekly “News quiz” feature. It makes me pay closer attention to Link stories. […]
Paul Garcia, Lubbock, TX; Matt Copeland, Fort Wayne, IN; Alva Reynolds, Oklahoma City
Postal Service employees in Texas, Indiana and Oklahoma recently helped customers injured in falls at home. City Carrier Assistant Paul Garcia was delivering mail in Lubbock, TX, when he saw a man fall in his garage. When Garcia helped the customer up and turned to leave, the man fell again, this time gashing his head […]
Sales and Customer Relations Sr. VP Cliff Rucker
“No business is too small to benefit from USPS products and services. We can help them innovate, ship their products economically and confidently, and use the mail to attract new customers.” […]
Read More… from Sales and Customer Relations Sr. VP Cliff Rucker
Fast and friendly
Mary Minor knows many of her customers by name and treats them the way she’d want to be treated. For the Lamar, CO, retail associate, this means acting with courtesy and urgency — a guiding principle of the #PostalProud initiative. “I try to be aware of people’s time,” Minor says. “If I have a line, […]
Behind the scenes
A new video shows how the Postal Service produced “People,” its latest TV commercial. The 30-second spot is part of Priority: You, a campaign that uses real-life postal employees. “I wasn’t expecting it to be … such a huge production,” Santa Fe Springs, CA, Letter Carrier Barbi Chilczuk says in the behind-the-scenes video. The 2-minute […]
Suspicious IT claims
Tech support scams are one way hackers infiltrate devices to steal personal information. This was demonstrated during the Microsoft scam, where hackers called unsuspecting users, asserted a virus was detected on their devices and offered support services. Instead, the hackers obtained credit card information and more. The CyberSafe at USPS team wants you to recognize […]
Elyse Strange, Plymouth, IL
Plymouth, IL, Rural Carrier Associate Elyse Strange was delivering mail recently when she spotted a pickup truck smoldering alongside the road. She stopped to investigate, and as she approached the vehicle, she was shocked to see that the driver was still behind the wheel in the smoke-filled cab. The postal employee rushed to open the […]
Kim Herron, Grand Rapids, MI
I loved the “Got the facts?” list. We should always remind everyone that USPS gets no taxpayer dollars. We deliver mail by boat in the Louisiana swamps, by dogsled in Alaska, by canoe in Guam and by pack mule in the Grand Canyon — and it’s all paid for by postage. […]
Greensboro District Learning Development and Diversity Acting Manager Helene Bayona
“Managing stress helps us to cope with the dynamics of the job and decrease accident rates, and it affords employees the opportunity to promote positive changes in their lives.” […]
Read More… from Greensboro District Learning Development and Diversity Acting Manager Helene Bayona
Back on track
USPS stopped sorting mail aboard trains in 1977, but one Railway Post Office (RPO) made an encore run this month. To commemorate the final run of the last RPO, the Minnesota Transportation Museum transported mail in a train car that once served as a Railway Post Office. Northern Pacific No. 1102 was built in 1914, and […]
Big picture
USPS was all business in May. Post Offices across the nation hosted workshops and other activities for entrepreneurs throughout the month, including more than 3,000 events during National Small Business Week, which concluded May 6. “We are implementing concerted efforts to inform small-business owners of the many benefits available to them when they create a […]
Staying informed
USPS made lots of news at last week’s National Postal Forum (NPF). “The list” reviews five of the biggest stories: 1. Informed Delivery is growing. More than 2 million people have registered for Informed Delivery, a new feature that provides residential customers with digital previews of their incoming mail. 2. Informed Visibility is helping mailers. […]
Rave reviews
Anthony Raffanello follows an important motto when he’s working — the customer always comes first. The Manassas, VA, retail associate is proud of his customer-focused approach, which he uses to promote the Postal Service brand and encourage repeat business. “My role in upholding the brand is making sure that the customer is satisfied when they […]