Rural carriers delivering mail in Arizona and Michigan recently came to the aid of customers who fell. In Gilbert, AZ, Lorean Andrews discovered a man stranded on the floor of his home after his wheelchair tipped over. She called 911 for the customer, who had been stuck overnight and was cold and numb, and comforted […]
Read More… from Lorean Andrews, Gilbert, AZ; Myron Harland, Croswell, MI
“When we encourage everyone to go the extra mile for customer service, we’re building a positive image for all to see.” […]
Read More… from Carrollton, GA, Customer Services Supervisor Marissa Jones
The Postal Inspection Service recently helped New Orleans police recover a missing USPS truck at a “chop shop” where thieves disassemble stolen cars for parts. Thieves broke into the USPS Vehicle Maintenance Facility in New Orleans in June and stole two vehicles: a newly purchased flatbed wrecker truck and an older vehicle. “The good thing […]
Simon Rawlins believes in the power of great customer service. The Baltimore letter carrier began working for the Postal Service shortly after emigrating from England in 1986. “When I do my job, I want to do it really well,” Rawlins says. “Our customers really depend on us every day.” Employees who make customer service a […]
Holiday hymns. The Postal Service will release its Christmas Carols stamps Oct. 5. The stamps, which USPS announced last fall, feature images that illustrate four beloved carols: “Jingle Bells,” “Deck the Halls,” “Silent Night” and “Jolly Old Saint Nicholas.” USPS will offer the stamps in booklets of 20, with each design appearing five times. The […]
Carmen Hightower held back tears as she resumed her appointed rounds this weekend in Hurricane Harvey’s aftermath. “I was stunned,” said Hightower, a letter carrier at Houston’s TW House Station. “I just feel so sorry for my customers. It hurts to hear what they’re going through.” As the floodwaters from the massive storm begin to […]
Garland Gralow is an awesome example of a great work ethic. Enjoy your retirement, sir. […]
“Our top concern is our customers. We must treat their packages as if they were our own.” […]
Postal Service employees in Ohio and Oregon recently responded to emergencies they encountered while delivering mail. Cleveland Letter Carrier Sarah Kent checked on a longtime customer who didn’t greet her at the front door as usual. She spotted the man inside lying on the floor and alerted a neighbor. Emergency responders discovered that the man […]
Read More… from Sarah Kent, Cleveland; Jared Hess, West Linn, OR
Michael Payne knows the importance of professional development. Payne, a 23-year USPS veteran, is the Lean Six Sigma coordinator for Capital Metro Area’s Greensboro District. He took the job five years ago when his supervisor recommended him. “I didn’t know anything about lean,” Payne says, referring to the principles that emphasize boosting efficiency, reducing waste […]
Quite a ride. The Masqueraders’ “America’s Got Talent” journey has come to an end. Harold “Sundance” Thomas, a retired Memphis mail handler, and the other members of the soul trio spent this summer competing on NBC’s amateur talent show for the $1 million grand prize. During a live telecast last week, the Masqueraders sang “I’m […]
Experts are warning mobile device users to think twice before responding to urgent texts from banks, credit card companies and other firms. Hackers use a method called “smishing” to defraud users via text messages by tricking them into divulging credit card, bank account or other sensitive information. These text messages might also include links to […]
“We can ensure a bright future for all if we have a strong team in place with others prepared and ready to lead.” […]
Read More… from Kentuckiana District Acting Manager David Jones
I love reading the “Heroes’ corner” stories about all the ways our employees help people in need. […]
Postal Service employees in Texas and Oregon kept cool heads when crises flared up recently while they were delivering mail. Brownwood, TX, Letter Carrier Patricia Gutierrez encountered a man running from four dogs attacking him. She honked her horn to distract the animals and helped the man get to a safe area, where she called […]
Read More… from Patricia Gutierrez, Brownwood, TX; Kimberly Smith, Salem, OR
James Toolan enjoys coming to work with a smile on his face. “The more positive you are, the more positivity you get back from customers,” says Toolan, a Melville, NY, acting retail specialist and 27-year USPS veteran. “You want each customer to come back.” Employees like Toolan understand that every interaction with a customer is […]
Harold Thomas’s former colleagues aren’t surprised to see the Postal Service retiree making a name for himself on television. Thomas, a Memphis mail handler from 1985-2000, is currently competing on NBC’s “America’s Got Talent” as a member of the Masqueraders soul trio. Memphis Mail Handler E.O. Alexander, a 44-year USPS employee, spent several years working […]
The Postal Service showcases the recently released Andrew Wyeth stamps in a new video. The 1-minute, 40-second segment features highlights from the July ceremony where USPS dedicated the stamps honoring Wyeth, one of the most prominent artists of the 20th century. “My father was a great letter writer … and the fact that he could […]
USPS is reminding employees to not hold onto old postal equipment or other historic objects for themselves. The reason: These items belong to USPS — and theft of postal property is a federal felony. Employees might come across such items when cleaning up workspaces, preparing for retirement or moving from a USPS location. Local postal […]
“Most customers are very happy with our service and how friendly the employees are.” […]
I loved the “Postal points” list. It was very interesting. […]
A Postal Service employee in Center, TX, recently helped a 4-year-old girl who was stranded alone at a bus stop on a rainy day. Rural Carrier Associate Jakyric Driver was delivering mail when he saw the girl, who was expecting to go to a relative’s house after school but found that no one was there […]
Post Offices in the path of the Aug. 21 total solar eclipse are gearing up for the historic event. The eclipse will produce a 70-mile wide “path of totality” through 14 states. The path is expected to begin in Oregon shortly after 10 a.m. PDT and depart South Carolina around 2:47 p.m. EDT. Tens of […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.77 percent during the week ending Aug. 11, up from one week earlier. Western (98.21 percent) topped the areas, while Dakotas (99.19 percent) led the districts. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
More than three dozen Postal Service workers recently experienced a day in the life of their district leaders. The 45 Greater Indiana District employees were selected to each spend a day learning postal operations from a manager’s perspective. The employees received the opportunity after winning a drawing that drew 500 entries at a recent district […]
“I enjoy serving our customers by giving them options and helping them choose what is right for them.” […]
Postal Service employees delivering mail in New York and Virginia recently made a difference in moments of crisis. A woman in a Rochester, NY, neighborhood who was being chased and hit by a man ran up to Letter Carrier Justin Russell seeking help. He called 911 from his postal vehicle, and police soon arrived and […]
Read More… from Justin Russell, Rochester, NY; Lois Shumaker, Dillwyn, VA
The Protect Pollinators stamps are cool. I like them. […]
Barb McMahon treats every package like it’s her own. This attitude comes naturally to the Fairport, NY, letter carrier, a 20-year USPS veteran. “I was a stay-at-home mom taking care of kids before I started at the Postal Service, and now I have 500 customers to take care of,” she says. Delivery Operations VP Kevin […]
USPS is encouraging all employees to complete the next Postal Pulse survey, a tool in the organization’s efforts to improve its workplaces. The survey measures engagement, which describes employees’ involvement, enthusiasm and commitment to their work. USPS will conduct the survey from Tuesday, Aug. 15-Friday, Sept. 15. “We encourage all our employees to participate in […]