Postal Service employees delivering mail in New York and Maryland recently came to the aid of customers who were ill. Geneva, NY, Letter Carrier Xue Springer had just entered a high-rise apartment building when she heard someone calling out for help. She discovered a man sprawled out in an elevator, struggling to breathe and barely […]
Read More… from Xue Springer, Geneva, NY; Kirk Moyer, Annapolis, MD
Video star. You’ve probably seen the viral video that shows a Postal Service LLV driving through a Santa Rosa, CA, neighborhood destroyed by wildfire last week. The video, which was shot by drone photographer Douglas Thron, appeared on “NBC Nightly News” and dozens of news sites like People.com, which headlined its story, “Deadly California Wildfire […]
An Indiana employee who credits an engagement initiative with saving her life is featured in the latest “Engage” video. Peru Postmaster Connie Cade had her blood pressure screened this year through a Greater Indiana District wellness initiative and was shocked to discover it was dangerously high. Cade saw a doctor, made lifestyle changes and improved […]
Russ Herrick strives to show his employees that he cares about them with his go-to tool of choice: communication. “There’s no secret to communicating — either you do it or you don’t,” says Herrick, plant manager in Trenton, NJ. “I have an open-door policy and enjoy meeting with employees throughout my day. I enjoy direct […]
The Scottish island of Skye is home to many charming attractions, but the seaside village’s most adorable might be a furry “employee” at the Portree Post Office. Jax, the family dog of Postmaster Ray Chandler, regularly greets residents and visitors from behind the office counter. “He’s great to have around,” Chandler told the Dodo, a […]
The Vermont Teddy Bear Co. relies on USPS to deliver its handcrafted teddy bears with the same care it takes to create them. “Getting a Vermont Teddy Bear in the mail is like no other experience,” the company’s president and chief executive officer, Bill Shouldice, says in a new video. “The United States Postal Service […]
Yes! I scored 100 percent on the Sept. 21 “News quiz.” […]
Postal Service employees in New York and California recently responded to emergencies they encountered while delivering mail. In West Seneca, NY, a dog escaped through a gate and attacked Letter Carrier Michael Keicher and a customer who was walking her small dog. Keicher repelled the aggressive canine, and both he and the woman were unhurt, […]
Read More… from Michael Keicher, West Seneca, NY; Karen Hughes, Taft, CA
President Trump has ordered U.S. flags flown at half-staff to honor victims of the Oct. 1 mass shooting in Las Vegas. Flags should be flown at half-staff until sunset Oct. 6. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. The flag should […]
Similar to prior years since 2012, USPS did not make mandated end-of-year payments to prefund retiree health benefits. In addition, USPS did not make payments on liabilities to the Federal Employees’ Retirement System and the Civil Service Retirement System. The Postal Service will continue to deliver the mail and will pay employees and suppliers, but […]
The Postal Service will release an Alzheimer’s semipostal stamp in November followed by a Post-Traumatic Stress Disorder (PTSD) semipostal stamp in 2019. These will be the first of five new semipostal stamps that will be issued during a 10-year period, USPS announced Oct. 2. The three additional offerings have not yet been determined. Semipostal stamps […]
Myrtle Quinn knows what it takes to successfully juggle providing customer service and ensuring the mail gets processed. The White Mills, PA, retail associate begins each shift by checking the lobby to make sure supplies are fully stocked before she heads to the “back of the house” to sort and process the mail. When the […]
“I work on building positive relationships and making sure we provide the service we promised to our customers.” […]
“We’re a family” was a beautiful article. […]
Postal Service employees delivering mail in New York and Pennsylvania recently helped others in moments of need. West Seneca, NY, Letter Carrier Ronald Kozub discovered a man collapsed on the ground. He called 911 and stayed with him until emergency responders arrived. Kittanning, PA, Carrier Technician Mark Jones checked on a 93-year-old customer who had […]
Read More… from Ronald Kozub, West Seneca, NY; Mark Jones, Kittanning, PA
It’s still summer for a few more days, but the Postal Service is already making plans for this year’s holiday shipping season. For example, Pacific Area recently brought managers and employees together for a conference to map out strategies for the expected surge in packages. Plans include a sharper focus on training and safety procedures […]
Carol Renell is always learning something new. The Portland, ME, human resources specialist manages training initiatives in Northern New England District. Because professional development is part of her job, she makes sure she takes advantage of every learning opportunity that comes her way — whether it’s attending a USPS career conference or fulfilling her required […]
Highlights from the recent Flowers From the Garden stamp dedication ceremony are included in a new USPS video. “Flowers display beauty and a moment to pause by gazing into their delicate and fleeting blossoms,” plant scientist Sarah Stowers says in the video. “They are not simple creations, but complicated mechanisms of nature’s science and a […]
Big goodbye. Garland Gralow, the Melrose Park, IL, letter carrier who recently retired after 60 years on the same route, received a grand sendoff from his co-workers. The cart that Gralow used to carry mail was festooned with balloons, and he was photographed punching the clock for the final time. Additionally, Gralow’s name was added […]
After seeing your recent hurricane coverage, I’m amazed at how well USPS copes in emergencies. But I shouldn’t be surprised. Everybody I have met in USPS strives to do the best job possible. […]
Rural carriers delivering mail in Arizona and Michigan recently came to the aid of customers who fell. In Gilbert, AZ, Lorean Andrews discovered a man stranded on the floor of his home after his wheelchair tipped over. She called 911 for the customer, who had been stuck overnight and was cold and numb, and comforted […]
Read More… from Lorean Andrews, Gilbert, AZ; Myron Harland, Croswell, MI
“When we encourage everyone to go the extra mile for customer service, we’re building a positive image for all to see.” […]
Read More… from Carrollton, GA, Customer Services Supervisor Marissa Jones
The Postal Inspection Service recently helped New Orleans police recover a missing USPS truck at a “chop shop” where thieves disassemble stolen cars for parts. Thieves broke into the USPS Vehicle Maintenance Facility in New Orleans in June and stole two vehicles: a newly purchased flatbed wrecker truck and an older vehicle. “The good thing […]
Simon Rawlins believes in the power of great customer service. The Baltimore letter carrier began working for the Postal Service shortly after emigrating from England in 1986. “When I do my job, I want to do it really well,” Rawlins says. “Our customers really depend on us every day.” Employees who make customer service a […]
Holiday hymns. The Postal Service will release its Christmas Carols stamps Oct. 5. The stamps, which USPS announced last fall, feature images that illustrate four beloved carols: “Jingle Bells,” “Deck the Halls,” “Silent Night” and “Jolly Old Saint Nicholas.” USPS will offer the stamps in booklets of 20, with each design appearing five times. The […]
Carmen Hightower held back tears as she resumed her appointed rounds this weekend in Hurricane Harvey’s aftermath. “I was stunned,” said Hightower, a letter carrier at Houston’s TW House Station. “I just feel so sorry for my customers. It hurts to hear what they’re going through.” As the floodwaters from the massive storm begin to […]
Garland Gralow is an awesome example of a great work ethic. Enjoy your retirement, sir. […]
“Our top concern is our customers. We must treat their packages as if they were our own.” […]
Postal Service employees in Ohio and Oregon recently responded to emergencies they encountered while delivering mail. Cleveland Letter Carrier Sarah Kent checked on a longtime customer who didn’t greet her at the front door as usual. She spotted the man inside lying on the floor and alerted a neighbor. Emergency responders discovered that the man […]
Read More… from Sarah Kent, Cleveland; Jared Hess, West Linn, OR
Michael Payne knows the importance of professional development. Payne, a 23-year USPS veteran, is the Lean Six Sigma coordinator for Capital Metro Area’s Greensboro District. He took the job five years ago when his supervisor recommended him. “I didn’t know anything about lean,” Payne says, referring to the principles that emphasize boosting efficiency, reducing waste […]