Rural Carrier Heather Walbruck was delivering mail on an icy day this year in New London, WI, when she spotted a customer who had fallen outside his home. Walbruck stopped to check on the man, who had struck his head and couldn’t get up. She immediately called 911, obtained blankets from a neighbor and comforted […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.82 percent during the week ending May 3, down from one week earlier. Western (98.16 percent) led the areas, while Dakotas (99.26 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
USPS will conduct its next Postal Pulse employee survey from Tuesday, May 14-Friday, June 14. The survey measures engagement — employees’ involvement, enthusiasm and commitment to their work. USPS uses the feedback to improve its workplaces. The survey, which takes about 5 minutes to complete, consists of 13 questions and a comments box that employees […]
Postal Service employees will do their part to combat hunger during this year’s Stamp Out Hunger food drive on Saturday, May 11. The National Association of Letter Carriers leads the annual one-day drive with help from USPS and other partners. During the drive, employees collect donations that are distributed to local food banks and pantries. […]
The Postal Service is working with online retailers and other businesses to meet consumers’ expectations for seamless shipping experiences, Marketing Vice President Steve Monteith said this week. Shoppers want to track their packages online and return unwanted merchandise easily, Monteith told industry leaders. “We are working closely with our e-commerce customers to always stay ahead […]
Letter Carrier Benjamin Hardin was delivering mail on a cold March day in Jonesboro, AR, when he heard a customer crying out for help. Hardin rushed to aid the woman, who was stranded outside after falling on her steps and breaking her hip. The Postal Service employee immediately called 911 and comforted the customer until […]
Donna Dyches takes scanning seriously. The Columbia, SC, mail processing clerk knows that scanning allows customers to track their mail and packages online, making it a critical component of the Postal Service’s efforts to deliver excellent customer experiences. “People have information readily available at their fingertips to locate their packages,” she says. “Each package [must […]
USPS will hold thousands of events across the nation to mark National Small Business Week, which is May 5-11 this year. The activities include Grow Your Business Day events in Post Office lobbies, where small-business owners and other entrepreneurs can learn about USPS products and services that can help them attract customers and grow revenue. […]
USPS wants employees and managers to remain vigilant and exercise caution when sharing postal information online with other organizations. It’s often necessary to send information to “third-party partners” that work with the Postal Service to support its operations. If one of these organizations experiences a cyberthreat, USPS could be affected, too. To reduce such risks, […]
Letter Carrier Randon Huber was delivering mail on a February day in a Darlington, WI, neighborhood when he heard someone yelling for help. Huber soon found that an older customer had fallen on ice and suffered a broken hip. The Postal Service employee immediately called 911 and comforted the man until paramedics arrived and took […]
When Pandora Armstrong wanted to share her idea on how to reduce energy usage in Postal Service facilities, she knew where to turn: IdeaSMART. Armstrong, a West Shokan, NY, retail associate, recently used the idea-sharing platform to suggest all Post Office retail lobbies open for 24 hours be equipped with motion-activated lighting. “I researched how […]
USPS is once again honoring employees who are veterans and have five years of postal service with military-style challenge coins. Historically, challenge coins symbolize military unit identity and camaraderie. They are awarded to service members for special achievement or mission participation. USPS is offering eligible veterans the coins to mark Military Appreciation Month, which is […]
Older Americans Month, an annual observation of older adults, began May 1. This year’s theme is “Connect, Create, Contribute,” which encourages older adults to volunteer their time, participate in wellness activities, and connect with friends and family. “By engaging and supporting all community members, we recognize that older adults play a key role in the […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.86 percent during the week ending April 26, up from one week earlier. Western (98.21 percent) led the areas, while Dakotas (99.27 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
Letter Carrier Marvin Bartlett Jr. was recently delivering mail in an El Sobrante, CA, neighborhood when he spotted an older man collapsed on the walkway outside a house. Bartlett rushed to aid the man, who had been a visitor at the residence and wasn’t breathing. The Postal Service employee called 911 and performed CPR on […]
My App Box, an online tool that allows employees to access more than 430 applications, has added several features to help employees quickly find useful apps. The My App Box version 5.0 upgrade rolled out to Postal Service computers in April. Among the new features is a “Recommendation” tab that provides personalized app suggestions based […]
The Prince of Soul returned to Motown this month. Detroit District hosted a special dedication ceremony April 5 for the Marvin Gaye stamp that featured musicians who knew and worked with him. “Everyone loved Marvin Gaye,” said Paul Riser Sr., a Motown musical arranger. “It was an honor for all of us at Motown Records […]
Joseph DeRolf is always focused on his customers. The Lowell, IN, letter carrier wants each delivery to go smoothly. “I strive for excellence in everything I do,” he says. “I enjoy bringing a service to this community and putting a smile on people’s faces.” The Postal Service wants all employees to bring this approach to […]
Randy Benberry, a mechanic at the Indianapolis Processing and Distribution Center, recently marked his 56th year as a postal employee. “I loved it from when I started, and I’ll still love it when I leave,” he said. Before beginning his postal career, Benberry served in the U.S. Army Signal Corps, where he was stationed in […]
Rural Carrier Associate Katrina Davis had recently pulled up to a customer’s mailbox in Fort Mill, SC, when she heard screams for help coming from inside the woman’s home. Davis immediately called 911 and rushed to the residence to check on the customer, whom she found stranded on the floor after a fall. The Postal […]
I’ve enjoyed reading Link for many years. It always provides positive postal news. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.75 percent during the week ending April 19, up from one week earlier. Western (98.03 percent) led the areas, while Dakotas (99.13 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
The Postal Service recently honored 12 businesses for their performance and support of the organization’s mission. The companies received Supplier Performance Awards in five categories: performance, excellence, innovation, sustainability and supplier council excellence. A list of the honorees is available on LiteBlue. Chief Financial Officer Joe Corbett presented the awards during a ceremony April 17 […]
The Postal Service is marking the fifth anniversary of its National Recycling Operation, an initiative that helps the organization to reduce waste while saving tens of millions of dollars. The operation, also known as the NRO, standardizes postal recycling efforts and conserves energy by using USPS delivery vehicles to “backhaul” recyclables to recycling centers on […]
The Postal Service is rolling out a major computer system upgrade at mail processing plants across the United States. Under the Results Server Modernization program, a single, centralized computer system will replace multiple legacy servers at all international service centers, network distribution centers, processing and distribution centers, and several annexes. “The same hardware has been […]
Rural Carrier Duane Howell was recently delivering mail in Arcade, NY, when he encountered a customer in distress. The man, who could not speak clearly when Howell knocked on the front door, had fallen two days earlier and was in dire need of medical attention. Howell called 911 and stayed on the scene until emergency […]
Diana Daniels-Holland, a customer care agent in Troy, MI, has been using the Postal Service’s new Customer 360 platform since October. “I love the navigation, and it’s easy on the eyes,” she said. “When the screen pops up, I see everything. I don’t have to keep repeating. It already populates with the information I need.” […]
The Postal Service has reduced the amount of energy it uses per square foot by more than 30 percent since 2003, and the organization is on track to continue cutting energy usage during the next decade, new projections show. The figures are included in this year’s Annual Sustainability Report, which was published April 22. The […]
Mario Figueroa always keeps it clean. Figueroa is a custodian at the Spotsylvania, VA, Post Office, where he has a reputation for ensuring everything is spotless. “I get satisfaction from knowing that our customers and employees come to a clean office,” he says. USPS encourages employees to take this approach to their work. Ensuring postal […]
The Postal Service will release a stamp featuring the 1950s tennis sensation known as “Little Mo” on Tuesday, April 23. Maureen Connolly Brinker (1934-1969) began competing in the U.S. Lawn Tennis Association as a teenager and notched her first major singles tournament victory in 1951, winning the United States Championships (now called the U.S. Open). […]