Renea Puckett, Fayetteville, NC
“This is your life” hit home with me. My mom is currently going through the early stages of dementia. It touches me deeply that postal retiree Jim Gaboardi is receiving mail from former customers and co-workers. […]
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Posts by megan_plummer
Honoring Mailman Mike
Milwaukee Letter Carrier Mike Boothe began a recent day under the impression that a local TV station was planning to follow him around for a news report about delivering mail in cold weather. He soon discovered the truth. It was Boothe’s 50th birthday, and the WISN-TV news crew was secretly working with students and staffers at […]
Promoting diversity
The Postal Service is expanding its Executive Diversity Council, the organization’s senior advisory group on diversity and inclusion matters. The council will now include a steering committee that will establish goals and objectives, as well as local diversity councils to evaluate and implement diversity programs. USPS aims to further integrate diversity and inclusion into all […]
Revival island
Customers in a beloved California community recently had a small piece of their history restored, courtesy of USPS. For years, the Avalon Post Office had some PO Boxes with modern, solid doors, and some with historic, antique combination doors. “[People] just didn’t like the mismatch,” Postmaster Margarita Jackson said. When it came time to install […]
Need to know
Grape expectations. Grapes, a 5-cent denominated stamp, is now available from USPS in sheets of 20 and blocks of 10 and four. The stamp shows two clusters of deep-purple grapes growing on vines among several green leaves. The Postal Service dedicated the stamp Feb. 24 at the Texpex stamp show in Grapevine, TX. The Grapes […]
Sandra Emerson, Mena, AR
Emergency responders in Mena, AR, recently credited a postal employee with saving the life of woman who’d been stranded for two days after a fall. Letter Carrier Sandra Emerson decided to check on the woman after noticing that her mail was piling up. She knew that the customer was older and lived alone, and the […]
Burt, MI, Rural Carrier Judy DuPuis
“It seems like other drivers are in a hurry. We don’t have to be in a hurry. Besides, you get to know your customers better if you take it slow and steady.” […]
Martin Wellens, Eagan, MN
Informed Delivery should be a useful tool for detecting and combating both mail thieves and identity theft. […]
Love flight
Several Postal Service employees joined forces last week to save Valentine’s Day for a desperate customer in Illinois. When John Gherardini realized he wouldn’t receive his renewed passport in time for a Feb. 14 flight to Australia with his wife, he contacted Centralia, IL, Customer Services Supervisor Sherri Andrews, who enlisted the help of Capital […]
State by state
Do you know the state of your team? USPS is reminding managers and supervisors to conduct state-of-the-team conversations with their employees now that the latest Postal Pulse survey results are out. During these conversations, managers should share their team scores and make sure employees understand the results. Managers can access their teams’ survey results from […]
Fitting tribute
A new video from the Postal Service shows highlights from the recent dedication of the Oscar de la Renta stamps. “He gave of his heart and soul to make sure that his example would live on,” Hillary Clinton says during the segment. “What a fitting person to be chosen by our Postal Service.” Other luminaries […]
Need to know
Scanning snapshot. The Postal Service’s national scanning rating was 97.74 percent during the week ending Feb. 17, up from one week earlier. Dakotas (98.99 percent) topped the districts, while Western (98.08 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps the Postal Service improve efficiency and network management. […]
Phyllis Isaacs, Dallas
Seniors sincerely appreciate access to our services. Anything that makes our services more accessible to customers is a good thing. […]
Roger Burnette, Rochelle, GA
Customers in Rochelle, GA, are mourning the recent loss of Roger Burnette, a longtime rural carrier who performed a heroic act shortly before his death. Burnette was delivering mail to a residence where a customer normally greeted him at the mail box. Instead, he found the woman sprawled out on the ground. Burnette rushed to […]
Jackson, MS, Letter Carrier Alywn Lobo
“I smile because I enjoy what I do. I enjoy telling my customers about all the changes we continually make to enhance the customer experience daily.” […]
Sweet success
Harbor Sweets has been in the chocolate business for more than 40 years, and its top executive attributes part of its success to USPS. The Massachusetts company began as a basement hobby of founder Ben Strohecker, who first offered sweets for sale to 75 friends and family on his Christmas card list. Today, Harbor Sweets […]
Theresa Nemeth, Port Charlotte, FL
Port Charlotte, FL, Rural Carrier Associate Theresa Nemeth knew a customer well enough to be sure that he wouldn’t have let his mail pile up recently, and that he wouldn’t have gone out of town without requesting hold or forward service. When she shared her concern with a maintenance worker while delivering mail at the […]
Lori Bult, Mount Vernon, SD
The program highlighted in “Learning the ropes” is a nice, hands-on idea to help new employees understand their jobs. […]
Jackson, MS, Customer Services Supervisor Melissa Randall
“The key to good customer service is having a positive attitude. I also offer a bright smile and express my willingness to help the customer, which goes a long way. But most importantly, I handle complaints in a timely and professional manner.” […]
Read More… from Jackson, MS, Customer Services Supervisor Melissa Randall
News quiz
Here’s this week’s “New quiz,” a new feature that invites Link readers to test their knowledge of recent stories. The correct answers to this quiz appear at the end. 1. Michele Threefoot, 8, recently received a handwritten letter in the mail from what famous jurist? a) Sonia Sotomayor b) Sandra Day O’Connor c) Ruth Bader […]
Tried and true
Hammacher Schlemmer is known for selling cutting-edge gadgets, but the company relies on a tried-and-true vehicle — its mail-order catalogs — to communicate with customers. “The catalog is a catalyst for all of our marketing efforts,” Henry Coleman, a Hammacher marketing executive, says in a video on the National Postal Museum’s site. “It really serves […]
Lilburn, GA, Letter Carrier Christy Yi
“When I meet my customers, I always smile. I treat all my customers the same. I’m polite to the residents on my route all day and when my route is completed, I feel good about going home because I’ve done my best.” […]
Kim Thomas, Hondo, TX
A 101-year-old postal customer recently walked six blocks to the Hondo, TX, Post Office to buy stamps. It was a hot and humid day, and upon arriving, the woman collapsed and injured her head. After 911 was called, Retail Associate Kim Thomas — a former Air Force medic — sprang into action. She performed first […]
Natalie Martinez, Dallas
“Ramp it up” was a great story for animal lovers. What a gift Boulder, CO, Letter Carrier Jeff Kramer gave to Tashi and his owner. […]
Catalyst for change
Dorothy Height’s civil rights legacy is celebrated in a new USPS-produced video that features interviews with colleagues, historians and others who herald her achievements. “Living with Purpose” debuted Feb. 1 at the dedication of the new stamp honoring Height, who fought for racial and gender equality for almost 80 years. “That’s what Dr. Height was all […]
Peak pride
It’s good to be #PostalProud — and Pacer proud, too. Several USPS employees were recognized during a recent Indiana Pacers’ basketball game for their time and dedication during peak season. “Success in Greater Indiana District is a direct result of the effort and talent of our employees,” said District Manager Todd Hawkins, who joined the employees […]
Log on and learn
Some Postal Service employees are required to complete a new four-part cybersecurity training course by March 31. The course is mandatory for business system owners — employees who are “functional coordinators” for various USPS systems, such as the Time and Attendance Collection System or VPN Access to USPS. The CyberSafe at USPS team introduced the […]
Madison, WI, Letter Carrier Dan Eckstein
“Every step is an adventure during the winter. I’m always looking at the path, keeping my center of gravity low, and taking it one step at a time.” […]
What’s PMEI?
Priority Mail Express International (PMEI) offers delivery to more than 180 countries, along with a money-back guarantee to select destinations and other features. […]
Debra Feist, White Cloud, MI
Rural Carrier Associate Debra Feist was delivering mail recently in White Cloud, MI, when she heard a customer call out for help. She found the woman stranded inside her home, unable to get up after a fall. Feist helped her into a chair and called the local Postmaster. Emergency responders took the woman to a […]