Nine employees have completed advanced training to help the Postal Service become more efficient and customer-focused. The Lean Leader program is available to employees who have achieved black belt certification through the Lean Six Sigma continuous improvement process. The inaugural class graduated July 17. The graduates are: David Garrett, maintenance management specialist, Oklahoma City Jason […]
I take time to read each issue of Link. There’s always information I can use or share with my employees. […]
Today’s hero is a full-length article […]
Personally identifiable information can be used to identify, contact and locate individuals. Visit the CyberSafe at USPS site on Blue to review security tips and learn how to protect your information, both at home and at work. […]
“Outreach events strengthen our bond in the community and provide a platform to talk about new postal products and services.” […]
Read More… from Northern Virginia District Post Office Operations Manager Andrea Dallas
For more than a year, Rural Carrier Darla Kelsey devoted her personal time and expertise to single-handedly making the Belton, TX, Post Office a little more beautiful. She took the initiative to brighten the landscape for the premises, including designing new garden areas and doing the spadework. “I do it because I like it. I […]
More retailers are delivering products on the day customers order them, further raising the stakes in the increasingly competitive shipping business. Macy’s, which offers same-day deliveries in eight cities, will soon expand the service, Reuters reported last week. The deliveries will be made by contract drivers from Deliv, an Uber-like startup. Macy’s joins Nordstrom, Wal-Mart […]
Who says money doesn’t fly? North Chicago, IL, Letter Carrier Randy Wells was delivering mail recently when he noticed a wallet on a sidewalk. There were a few credit and debit cards nearby, along with several bills that went airborne as cars whizzed by. Wells collected the wallet, cards and cash and turned them over […]
Phishing — attempts to steal IDs, passwords and other sensitive information from an employee or consumer — are prevalent online. Visit the CyberSafe at USPS site on Blue for tips to identify and avoid phishing scams. […]
Good job, Scott Gallegos. You’re a true hero. […]
“While operating a motor vehicle, every driver needs to keep his or her mind on the ride. Be defensive, recognize hazards and be able to act in time. USPS wants you to go home safely.” […]
Today’s hero is a full-length article […]
President Obama has ordered flags flown at half-staff to honor the service members killed in the recent shooting in Chattanooga, TN. Flags should be flown at half-staff until Saturday, July 25, at sunset. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff […]
Mountain Home, ID, Letter Carrier Sylvia Nixon was delivering mail when she noticed a young boy walking around without shoes. She approached the child, who appeared disoriented. Nixon called 911 and stayed with the boy until police arrived and reunited him with his parents. Nixon later learned the boy, who suffers from a serious medical […]
The Postal Service will soon introduce a site that makes it easier for employees to submit sales leads and other tips to boost revenue. The Business Connect Portal will debut Aug. 3. It will replace the Business Connect Data Center, which went offline July 17. The portal will allow Postmasters, customer service managers and other […]
Shane Stricklan is watching a computer screen that shows tiny trucks moving along a map. This isn’t a video game; it’s a program to help strengthen the Postal Service. The trucks indicate the current locations of letter carriers in Layton, UT, where Stricklan is Postmaster. Each truck is one of several colors, including green, which […]
Today’s hero is a full-length story. […]
“We continue to deliver to every address in the country for the same price, and we do it without applying surcharges [even] when delivering to more remote areas.” […]
Deliver the mail properly, perform accurate scans and obtain signatures when required. When delivery is done correctly, customers have confidence in USPS and their overall experience is positive. […]
The kids are all write was a great story. I’m going to call my grandkids and ask each of them to write me a letter. Of course, I’ll have to first explain to their mom and dad what letter writing is. […]
USPS plant employees will soon receive new surface visibility devices that will make it easier for business customers to know the whereabouts of their mail and packages. The handheld devices will replace existing equipment. The new devices, called SV mobile devices, will be lighter and feature larger screens and improved software. The devices align with […]
Carmichael, CA, City Carrier Assistant Scott Gallegos was parking his postal vehicle recently when a woman began banging on the driver’s side window. “I turned around and the victim was standing at my door, just drenched in blood,” Gallegos told a local TV station. Gallegos got out of the vehicle and began helping the woman, […]
It pays to regularly check in with clients, as Charlotte, NC, Sr. Sales Executive Debbie Reynolds discovered recently. Not long after Reynolds helped an online company begin using the Postal Service to fulfill its shipping needs, she contacted the executives to see how the business was doing. Reynolds learned the retailer had tried to expand […]
The Postal Service now allows customers to pay for Collect on Delivery (COD) mail by transferring funds electronically to the mailer’s account. This will expedite payments, reducing the number of COD claims filed each year due to lost remittance payments. The new service also is more secure because payments go directly to the mailer’s bank […]
Most employees can’t view external videos on postal computers. However, employees can watch videos posted inside the firewall. Go to USPS-TV for a list of these videos. […]
I loved the story about Dominick Tesoriero. I’ve been watching this season of “Food Network Star” and he’s one of my favorites. Now I have another reason to root for him since he’s part of our postal family. […]
“I love getting the customers’ mail out of the plant for on-time delivery.” […]
Today’s hero is a full-length story. […]
Consumers are more likely to purchase products online if retailers include recommendations about the merchandise, a new study has found. The report underscores the importance of catering to consumers, whose online purchases have fueled major increases in shipping in recent years. “Product recommendations are key to driving e-commerce performance,” said Lucinda Duncalfe, chief executive of […]
Florence, MS, Rural Carrier Charles Anderson recently stopped by a store after work and saw a woman running through a nearby field. She looked upset and flustered, and Anderson soon realized why: The woman was trying to catch a small child who was chasing a dog headed toward a four-lane highway. The woman wasn’t going […]