Accuracy
Make sure deliveries are accurate. Ask yourself: How you would feel if your mail wasn’t properly delivered? […]
kerry_hyvarinen
Posts by kerry_hyvarinen
Tina Worley, Washington, DC
The article about Alaska District employee Mark Eppihimer was fantastic. It shows how far a person can go if they work hard. […]
Jonathan Roberts, Fairport, NY
Fairport, NY, Letter Carrier Jonathan Roberts was delivering mail when he encountered a man who cut his foot while using a chainsaw. Roberts called 911 and stayed with the man until help arrived. […]
Greater South Carolina District Retail Manager Margaret Floyd
“We must take responsibility for meeting [customers’] needs — or run the risk of losing their business to the competition.” […]
Read More… from Greater South Carolina District Retail Manager Margaret Floyd
Impressive feat
Dalton, PA, Postmaster Tim Burke recently completed the New York City Triathlon —demonstrating again that multiple sclerosis can’t slow him down. Burke, who was diagnosed with MS in 1998, regularly participates in races and endurance competitions. In New York City, he finished the 1-mile swim, 26-mile bike race and 6.2-mile foot race in 3 hours, […]
Facts about life
You don’t always have to wait until open season to change your benefits. You also can make changes if you get married or divorced — or if you experience a birth, a death, a change in employment status or another “qualifying life event.” Generally, you have 60 days from the date of the event to […]
Back-to-school shipping
More parents are going online to do their kids’ back-to-school shopping, which could drive up package deliveries during the next few weeks. Families are expected to spend $24.9 billion on school supplies, apparel and other back-to-school purchases this year, according to a National Retail Federation (NRF) survey. More than 35 percent of consumers will do […]
Samuel Cardella, North Texas, TX
Today’s hero is a full-length article […]
Coast Guard Commandant Adm. Paul Zukunft
“Stamps tell America’s story, and it’s a great honor for the Coast Guard to be memorialized on our 225th anniversary [with a stamp].” […]
Protect your computer
Before stepping away from your computer, lock it by pressing the Windows and “L” keys simultaneously. […]
Sherry Manogue, Butte, ND
Be sure to talk to your older customers. You may be the only person they see everyday. […]
Heroes’ corner
North Texas P&DC Mail Handler Samuel Cardella was checking a driver’s paperwork recently when he heard a loud explosion. He ran outside and saw a semitractor on fire. After determining it was safe to do so, Cardella grabbed the nearest fire extinguisher and began spraying the flames. Once the fire was extinguished, a trailer attached […]
Doorman’s dilemma
The ongoing surge in package volumes is making every day seem like Christmas in many New York City apartment buildings. “I’ll bet our volume has tripled in the last five years,” Larry McCool, manager of a Midtown East co-op, told The New York Times this week. The flood of parcels is forcing many apartment managers […]
Keeping it real
The employees who star in the Postal Service’s latest TV commercial got more than 30 seconds of fame — they also received an education in Hollywood magic. Putnam, CT, Letter Carrier Kimberly Reynolds was filmed making a delivery while braving high winds, which actually were supplied by a giant fan. “They told me to look […]
Mail miracle
A Michigan journalist is singing the Postal Service’s praises after several employees worked together to recover a college ring that went missing in the mail. It began July 12, when the Port Huron Times Herald’s Jim Ketchum published a column describing how his ring was lost after being mailed from Florida. The story got the […]
Passwords
Passwords for ACE computers should be at least 15 characters long and contain three of the four following characteristics: uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters or symbols (examples: !, @, #). For more information, visit the password transformation tips page on the CyberSafe at USPS site. […]
Wilma Reyes, White Plains, NY
Happy anniversary, USPS. I’m blessed to work for the greatest postal service in the world. […]
Stephen Hartman, Hudsonville, MI
Today’s hero is a full-length article. […]
Washington, DC, Retail Associate Carla Miller
“I always treat customers the way I want to be treated.” […]
Read More… from Washington, DC, Retail Associate Carla Miller
On Guard
The Postal Service dedicated a stamp Aug. 4 to honor the Coast Guard, the Armed Forces branch marking its 225th anniversary this year. “Those who live in a coastal community, or spend time on our waterways and shores, know that the Coast Guard does whatever it takes to ensure that they are safe and protected,” […]
Heroes’ corner
Hudsonville, MI, Rural Carrier Stephen Hartman took his all-terrain vehicle (ATV) out for a spin recently — and ended up helping save two lives. Hartman, his brother and two friends were riding their ATVs through a remote area on Michigan’s Upper Peninsula. The group was soon approached by state police officers who had just spotted […]
Hands on
Arizona District has strengthened training for city carrier assistants (CCAs), employees who fill in for regular carriers on their routes and perform other mail delivery and collection tasks. The program offers newly hired CCAs hands-on experience before they’re assigned to a unit to deliver mail. “[The curriculum] has greatly improved the retention rate, safety and […]
Power player
Alaska District employee Mark Eppihimer unlocked a wealth of strengths when he got into power lifting a decade ago. “I thought it might be fun to do some strength training,” he said. “After about five years, I decided to do it competitively.” Eppihimer — 6 feet 3 inches tall, 300 pounds — has twice been […]
Julia Elsinger, Brownsville, WI
Our heroic employees make me realize what a vital part the Postal Service plays in everyday life. We get the job done and become part of the neighborhoods we serve. […]
Northland District Manager Anthony Williams
“Our customers don’t always know what products and services best match their needs. We need to inform them of additional services that could enhance their experience and raise awareness of our newly introduced products.” […]
Michael Jacquez, Redondo Beach, CA
Redondo Beach, CA, Custodian Michael Jacquez was cleaning the Post Office’s lobby when he saw a woman trying to remove mail from an outside collection box. He called police, and Postal Inspectors also were alerted. The woman was arrested. […]
Setting the tone
A customer’s telephone experience with USPS matters. Answer calls politely and promptly — within three rings — to promote positive customer experiences. […]
Pricing update
The Postal Regulatory Commission (PRC) has agreed to a USPS request to extend the “exigent” surcharge that has been in effect since January 2014. The decision allows the Postal Service to keep prices for its market-dominant products at current levels until it collects an additional $1.4 billion in revenue, raising the total amount USPS can […]
Summer seasonal
The Postal Service dedicated a Fanciful Flowers stamped card July 31 in Clackamas, OR. The 39-cent card features a schematic flower arrangement and a bee. It was dedicated at the National Topical Stamp Show. The stamped card can be purchased online and at Post Offices nationwide. […]
One for the books
The world responded this week when a Postal Service employee took to social media to help a child who loves to read but had no books of his own. Twelve-year-old Matthew Flores asked Sandy, UT, City Carrier Assistant Ron Lynch if he had some extra mail he could read. Matthew said he didn’t have books […]