A Dallas station manager’s sales tip has brought in more than $2 million in new revenue for the Postal Service. Emiliano Chapa of Lake Highlands learned that a customer was looking for alternative shipping options for his beauty supply company. Chapa submitted the lead through Business Connect, the Postal Service’s sales lead program for Postmasters, […]
My name is Sabrina Thomas and I’m a customer services supervisor in the Detroit area. I work at two Michigan stations — College Park and Ferndale Finance — dealing with everything pertaining to customer service, including delivery issues and audits. I’m the go-to person for customer service. If you need help, employees will say, “Call […]
Acting Customer Services Supervisor Brian Chacon was on duty recently at the Renton, WA, Post Office when a customer collapsed in the lobby. Chacon immediately called 911, rushed to the customer’s side and followed the dispatcher’s instructions to perform CPR on the man. Emergency responders soon arrived and took over, and they credited the Postal […]
The Postal Service has introduced an online resource to bolster the professional development of supervisors and the employees they mentor. Throughout the organization, many supervisors serve as mentors to other employees, including those who don’t report to them. The Supervisor Mentorship Toolkit, available in HERO, is designed to help these supervisors and mentees build effective […]
USPS is reminding employees that they must use postal property in accordance with the rules — and only for postal work. Misuse of postal property violates the standards of ethical conduct for employees of the executive branch, which applies to postal employees. Postal property includes credit cards, phones and computer equipment. Here are some things […]
Fifty years ago, on Aug. 12, President Richard Nixon signed the Postal Reorganization Act, the law that began the transformation of the Post Office Department into the U.S. Postal Service. To help mark the law’s golden anniversary, here are 11 other memorable topics from 1970. 1. Breaking up was hard to do. The Beatles disbanded, […]
Rural Carrier Lisa Moule was recently making a Priority Mail Express delivery in Medina, NY, when she grew worried about the recipient. The customer — an older woman Moule had spoken to regularly for years — seemed disoriented and couldn’t remember her own name. Moule immediately called 911 and stayed with the woman until paramedics […]
I love the Bugs Bunny soldier stamp highlighted in “Happy Birthday, Bugs.” So patriotic! The new designs featured in the “Holiday stamps” article are great, too. Holiday Delights will certainly add a colorful touch to cards and letters, and the Winter Scenes stamps are beautiful. […]
In an effort to operate in a more efficient and effective manner and better serve customers, Postmaster General Louis DeJoy has modified the Postal Service’s organizational structure. The new organizational structure, announced Aug. 7, is focused on three operating units and their core missions: • Retail and Delivery Operations — Accept and deliver mail and […]
My name is Horace Dudoit and I’m a Honolulu District accountable paper clerk. I help to distribute orders of stamp stock — and occasionally, Priority Mail Flat Rate Boxes — to the district’s Post Offices, ensuring the offices have what they need to serve our customers. I’ve worked for the Postal Service for almost 34 […]
In remarks at his first open session Board of Governors meeting on Aug. 7, Postmaster General Louis DeJoy outlined his strategy for a “transformative process” for the Postal Service. “Our goal is to change and improve the Postal Service to better serve the American public, and I am excited about the opportunities ahead,” said DeJoy. […]
Two Illinois Postmasters have submitted more than 50 sales leads between them this year. The Postal Service recently recognized Mardi Hudson of Galena, IL, and Jo Bittinger of Sterling, IL, for the revenue their leads, submitted through the Business Connect program, have brought in. The organization has designated August as Business Connect Month to celebrate […]
The coronavirus pandemic continues to have an unpredictable effect on the Postal Service, the organization’s latest financial report shows. The results, released Aug. 7, show USPS reported total revenue of $17.6 billion for fiscal year 2020’s third quarter (April 1-June 30), up 3.2 percent compared with the same period one year earlier. However, as a […]
I loved reading about the heroism that Fulton, NY, City Carrier Assistant Joey Dupell demonstrated in coming to the aid of an endangered teen. As a mother, I was especially moved. This was compassion and caring at its finest. […]
Retail Associate Alice Luera was recently assisting a customer at the Glenwood, NM, Post Office when the woman started choking on a piece of candy. Luera rushed to the customer’s aid and performed the Heimlich maneuver on her until the candy was dislodged and she could breathe again. The Postal Service employee comforted the woman, […]
To help mark the release of the Bugs Bunny stamps, here are seven facts about the enduring American cultural icon. 1. Bugs has been around for eight decades. The stamps were released July 27, the 80th anniversary of Bugs Bunny’s screen debut in the 1940 cartoon “A Wild Hare.” 2. Here’s what’s in a name. […]
Since USPS introduced the Postal Pulse in 2015, the organization has described the employee survey as confidential. What does this mean? Here’s what you should know: • The Postal Service doesn’t administer the survey. Although the Postal Pulse is a USPS survey, the organization doesn’t administer it. Instead, the Postal Service relies on Gallup, one […]
Business mailers who use Informed Delivery have a new tool to access detailed reports on the effectiveness of their mail and digital marketing campaigns. Informed Visibility Mail Tracking and Reporting (IV-MTR) has been updated to provide business mailers with near-real-time marketing data from the Informed Delivery platform’s Post-Campaign Detailed Reports. The Informed Delivery detailed data […]
Patty Snediker broke some bad news to her daughter in March: Because of the coronavirus pandemic, the girl’s 14th birthday party was canceled. “It was hard,” said Snediker, a retail associate at the Roxbury, NY, Post Office. “I had to tell her that with everything going on, there would be no party. She was so […]
I want to share my heartfelt appreciation to Link for highlighting U.S. Rep. John Lewis in the article “Remembering a hero.” He was a beacon of light to all Americans. The African-American community will forever remember his civil rights work and legacy. […]
City Carrier Assistant Joey Dupell was delivering mail on a frigid day last winter in Fulton, NY, when he spotted a teenager convulsing in a roadway. Dupell rushed to aid the teen, whose head was bleeding and who was insufficiently dressed for temperatures below freezing. The Postal Service employee immediately called 911, rendered first aid, […]
The Postal Service has announced five new stamp releases for the holiday season. Here’s what’s coming: • Our Lady of Guápulo. This Christmas stamp will feature a detail of “Our Lady of Guápulo,” painted in the 18th century by an unknown artist in Cuzco, Peru. The image shows a crowned Virgin Mary, enrobed in a […]
The Postal Service recently held its Supplier Performance Awards, honoring 13 businesses for their support of the organization’s mission. Supply Management Vice President Mark Guilfoil presented the awards during a ceremony that was held virtually due to the coronavirus pandemic. “This year’s award winners represent the diversity of the Postal Service’s supply chain — including […]
The Postal Service wants employees to continue to be mindful of the differences between Political Mail and Election Mail tags when handling mail. Red Tag 57, for Political Mail, should be used for any political campaign mailing by a registered candidate, campaign committee or committee of a political party. This tag also can be used […]
To help celebrate the recent release of the Hip Hop stamps, here are the top five entries from Rolling Stone’s 2017 list of the 100 greatest hip-hop songs of all time. 5. “Mind Playing Tricks on Me.” This 1991 Geto Boys song was an early gangsta rap hit with crossover appeal. Sampling Isaac Hayes’ “Hung […]
Leominster, MA, City Carrier Assistant Michael Ciccone demonstrated bravery and quick thinking when he helped a crying child who said her house was on fire. […]
Letter Carrier Stephen Hough was making deliveries on a snowy day last winter in Sullivan, MO. An older customer met Hough outside to retrieve mail, and as the Postal Service employee made his way to the next house, he heard the man yelling for help. Hough rushed back and found that the customer had slipped […]
U.S. Rep. John Lewis is being remembered this week as a civil rights icon and an American hero, but he also was a friend to the Postal Service. The Georgia lawmaker, who died July 17, was a stamp proponent who spoke at several dedication ceremonies during his career, including To Form a More Perfect Union, […]
The Postal Service has revealed the third and fourth Bugs Bunny stamp images. The third image, from the classic 1947 short “A Hare Grows in Manhattan,” shows a debonair Bugs wearing a beret, ascot, smoking jacket and shades. In the fourth image, Bugs jokes it up as a jester in bright green garb and a […]
The Postal Service is reminding employees about a procedural change for the replenishment of flags distributed through the organization’s Burial Flag Program. Through the program, all retail Post Offices serve as a burial flag repository in accordance with Retail Operations Handbook PO-209 and Administrative Support Manual 474. Under the procedural change, which took effect in […]