Rural Carrier Tracey Johnson was recently delivering mail in a Ridgeland, MS, neighborhood when she spotted a little boy by himself alongside a street. He started crying when she stopped and asked him where his mother was. Johnson picked up the boy to comfort him while she called 911 and the local Post Office, and […]
The percentage of USPS employees who report feeling “engaged” has climbed 8 points during the past three years, the results of the latest Postal Pulse survey show. Twenty-five percent of employees who participated in the survey said they feel engaged, meaning they are involved, enthusiastic and committed to their work. This is up from 23 […]
To help celebrate last week’s release of the World War I: Turning the Tide stamp, here are five facts about U.S. Mail during the Great War. 1. Mail volume grew significantly. World War I began July 28, 1914, and ended Nov. 11, 1918, although the United States didn’t enter the war until April 1917. During the […]
The Postal Service has redesigned the Priority Mail Express label to ensure delivery accuracy. The new, single-ply label 11-B/11-F was introduced in July. It replaces the current, three-ply Priority Mail Express label 11-B/11-F. The redesigned label is expected to eliminate delivery challenges that result when the bottom copy is illegible because senders fail to press […]
Kevin Johnston doesn’t run races to win — he runs because it makes him feel good. “I enjoy running because you meet so many people,” said the Marion, CT, Postmaster, who recently completed 169 races as a member of the Run 169 Towns Society. The society is composed of runners who race in every town […]
I loved reading about the postcards in the “Wish you were here” article. […]
The workday was just getting underway recently at the Gerber, CA, Post Office when a crisis erupted. As Rural Carrier Denise Stugelmeyer arrived for work, she saw that a vacant building across the street was in flames. Stugelmeyer rushed into the Post Office to call 911, then she and Retail Associate Megan Jackson ran across […]
Read More… from Denise Stugelmeyer and Megan Jackson, Gerber, CA
The Post Office Department introduced its Zoning Improvement Plan Codes — otherwise known as ZIP Codes — in July 1963. Here are five things you may not have known about the five-digit codes that revolutionized mail sorting and delivery. 1. Each ZIP Code is like a series of addresses. The first digit represents a broad […]
Reminder: If you have questions about your benefits, the Postal Service has answers. You can go online to post your questions and get answers from the Benefits and Wellness team. You can ask about health plans, retirement options, flexible spending accounts, commuter programs and other benefits-related topics. The discussion board is part of the IdeaSMART platform, […]
The U.S. Census Bureau recently tested Informed Delivery’s ability to raise awareness of the agency’s questionnaires. Informed Delivery allows users to receive digital previews of their incoming mail. The free feature has more than 11 million users and is adding about 135,000 new subscribers each week. During the test, residents in Providence, RI, received questionnaires […]
In her latest “Business Focus” video, Postmaster General Megan J. Brennan urges employees to stay safe during hot weather. She reminds everyone to complete required safety training that includes guidance on staying cool and tips on recognizing signs of heat stroke and heat exhaustion. “Building awareness and guarding against heat-related illnesses ensures that we all […]
I was very pleased to see the “Reaching out” article regarding PEAAACE, a group to provide professional development, networking and other opportunities for Asian-American employees. […]
Letter Carrier Susan Dragicevich was recently delivering mail in Encino, CA, when she noticed two strangers outside a customer’s residence. Knowing that the homeowner was on vacation, Dragicevich grew suspicious when the men ran into the backyard as they saw her approaching. The Postal Service employee called 911 and safely observed the scene from a […]
The soldiers who work inside a U.S. Army Post Office (APO) in Poland say mail remains the most reliable way to communicate with their faraway loved ones. While email and other electronic communication help keep soldiers in touch with family and friends, Cpl. Angelica Corral said there’s nothing like receiving a package from home. “You […]
USPS will soon begin using an improved system to measure its service performance. Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC), a system that relies heavily on support from an outside organization. EXFC will be retired Sept. 30, and Internal SPM will become the Postal Service’s official service reporting and recording system Oct. […]
Want a quick way to access PostalEASE, the TACS Help Desk and other common USPS applications? My App Box, an online tool, allows employees to access more than 430 applications with just a few clicks. To access the tool from a postal computer, click the Windows icon in the lower left-hand corner of your screen and […]
The Postal Service traces its roots to July 26, 1775, when the Second Continental Congress appointed Benjamin Franklin as Postmaster General. To help mark the occasion, here are 12 things to know about USPS, courtesy of Postal Facts. 1. USPS receives no tax dollars for operating expenses. The organization relies on the sale of postage, […]
Letter Carrier Michael Figler was recently delivering mail at an apartment complex in Rochester, NY, when he came across an unconscious woman with no pulse. Figler called 911 and performed CPR on the woman until emergency responders arrived and took over. The woman regained consciousness at a hospital and was able to visit with family […]
“Leader of the pack,” the article about Product Classification Manager Becky Dobbins’ 50-year postal career, shows that we are a family. It’s awesome that this organization takes care of its employees and celebrates their achievements. […]
Alex Gegax wanted to make it easier for letter carriers and others to learn about new loading and delivery procedures when USPS implements them. “Whenever the Post Office rolls out a new procedure, supervisors aren’t always given the tools to communicate the change,” said Gegax, a Las Vegas carrier technician. “They sometimes have minimal understanding […]
Almost two dozen Post Offices in Northeast Area’s Westchester District have introduced We’re Listening Weekends, a program to strengthen customer service. The offices are holding three-hour sessions, usually on Saturdays, where customers can meet managers and supervisors, offer feedback, ask questions and learn about USPS products and services. “Customers now have the opportunity to meet […]
The CyberSafe at USPS team is reminding employees that they’re the first line of defense in protecting the organization from cyberthreats. An increasingly common scam is phishing — the use of fraudulent messages to steal sensitive information like passwords, usernames, credit card numbers and more. Phishing could result in stolen data, breached networks and other […]
The Postal Service will release its Scooby-Doo! stamp Saturday, July 14. To mark the occasion, here are five Scooby Snack-sized factoids. 1. Scooby-Doo has been around longer than USPS. The character debuted in 1969, a few years before the Post Office Department transitioned to USPS. Scooby has appeared in more than a dozen TV series, […]
Rural Carrier Associate James Lovelady was recently delivering mail on a frigid day in Hiawatha, KS, when he spotted an 82-year-old customer in a dire situation. The woman, who lives alone, was hurt and stranded after slipping on ice near her garage. Lovelady rushed to the customer’s aid, called 911 and stayed with her until […]
“Second acts” was a perfect story in so many ways. Talk about letter writing paying off. […]
The Postal Service shows how its technological innovations help businesses in “Deliver a Seamless Customer Experience,” a new video on YouTube. The 1-minute, 14-second segment explains how Informed Delivery, Informed Visibility, ship-from-store options, streamlined package returns and other USPS products and services allow businesses to deliver excellent customer service. “Our innovations are so seamless — […]
Mailrooms are getting makeovers in upscale apartment and condo buildings, where landlords are investing in extravagant décor to appeal to wealthy tenants. In many high-end buildings, it isn’t uncommon to find mailrooms adorned with Brazilian quartzite, marble walls, bronze panels or chandeliers. Diane Legault, a pharmaceutical consultant, said she enjoys chatting with neighbors while sorting […]
To help you prepare for the nation’s 242nd birthday next week, here are five things you didn’t know about Independence Day. 1. It honors the adoption of the Declaration of Independence. The Continental Congress voted for independence from Great Britain July 2, 1776, and adopted the document two days later. The bulk of the signing […]
City Carrier Assistant Amrafel Apolinaris was recently delivering mail in Fajardo, PR, when he saw an older man trip and fall while walking from his house to the mailbox. Apolinaris rushed to help the customer, who suffered a head injury and was bleeding profusely. The Postal Service employee called 911 for the man — who […]
Congratulations to Kansas City, MO, Stamp Services Order Entry Supervisor Louise Beale on marking the 50th year of her postal career. […]