Denise Hilpipre, a rural carrier in Plainfield, WI, was recently delivering mail when she noticed suspicious activity: Two strangers were removing firewood from a customer’s property. Hilpipre documented details of the incident, including a description of the pair’s vehicle and their appearance, and called the customer to ask if he had authorized anyone to take […]
The USPS Benefits and Wellness team will conduct a virtual information fair next week to help employees make the most of their benefits throughout their career. Here’s the schedule for the event, which is called Investing in You: Benefits, Retirement and More! All times are Eastern. • Tuesday, June 28, 9 a.m.-5 p.m. • Wednesday, […]
If you have old, unused postal technology sitting around your workplace, you have an opportunity to return it to USPS — and maybe win a prize in the process. The Postal Service is sponsoring its first Equipment Scavenger Hunt, a contest to locate and return unused computer, retail, delivery and networking equipment. The contest, which […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Richard Fermo, Florida 1 District manager, was named Florida 2 District’s acting manager, while Jacksonville, FL, Postmaster Wendy L. English was named Florida 1 District’s acting manager. David M. Jordan, Florida 2 District’s acting operations integration manager, was named Jacksonville’s acting […]
The Postal Service wants all employees and contractors with an ACE workstation to set up three password recovery security questions in eAccess. Recovery security questions help USPS to verify users when they forget their passwords or usernames and their accounts become locked. Follow these steps to set up your security questions: • Log into eAccess […]
The Postal Service wants all employees to understand what climate risk is and what its potential effects mean for the organization. To help educate employees about the USPS Climate Action Plan of 2021, the organization will share what it has been doing to understand, plan for and adapt to the effects of a changing climate, […]
A new online dashboard charts survey results for several USPS customer-facing channels. The Customer Experience Satisfaction Dashboard tracks survey results down to the facility level. “The dashboard allows employees to easily identify if the customer experience National Performance Assessment targets are being met,” said Yesenia Torres Gonzalez, a business customer insights consultant for Customer Experience […]
A Texas employee’s sales lead has resulted in a marketing deal worth more than $107,000 for the Postal Service. Charles Willis, a customer services supervisor at the Dallas Oak Lawn Post Office, talked with a representative of a business that auctions fine art, jewels and collectibles. The customer was looking for a cost-saving way to […]
The Postal Service has announced dates for more stamp releases, along with the cities where the dedication ceremonies are scheduled: • James Webb Space Telescope, Sept. 8, Washington, DC; • Holiday Elves, Sept. 15, North Pole, AK; • Virgin and Child, Sept. 22, Boston; • Charles M. Schulz, Sept. 30, Santa Rosa, CA; • Kwanzaa, […]
Letter Carrier Ignacio Rosas III was recently delivering mail in a San Jose, CA, neighborhood when he spotted a house on fire. Rosas immediately called 911 and rushed to alert occupants of nearby homes threatened by the flames, including one residence that housed a children’s day care center. Firefighters soon arrived to battle the blaze, […]
The Postal Service has dropped a plan to tighten mailing standards for parcels in soft packaging. In a proposal published in the Federal Register on March 24, USPS had sought to establish parcel selvage standards and to clarify how parcels in soft packaging should be measured. Parcels improperly packaged in soft materials such as plastic, […]
A lead from an employee in Texas has resulted in a marketing deal worth $147,000 for the Postal Service. Tamika Thompson-Ali, a customer services manager at the Preston Royal Post Office, recently helped a customer that needed to find a way to communicate with area residents. She submitted the customer’s information through Submit a Lead, […]
The Postal Service unveiled stamps featuring Buzz Lightyear during the red-carpet premiere of Disney and Pixar’s “Lightyear,” the new movie featuring the astronaut from the “Toy Story” franchise. The event took place June 8 in Los Angeles. The pane of 20 Go Beyond stamps is arranged in four horizontal rows of five stamps featuring the […]
Jeffrey Alexander, a letter carrier in Toledo, OH, was delivering mail on a Monday in December when he heard a customer screaming for help outside her residence. Alexander rushed to aid the woman, who is disabled and relies on her sister for care. “Jeff! Jeff!” the woman shouted. Her sister was on the floor, she […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Texas 2 District Manager Chenise LeDoux, was named the Postal Service’s representative in the Massachusetts Institute of Technology’s Sloan Fellows Program, beginning in June. The 12-month program aims to prepare executives with the skills needed to innovate and lead effective organizations. […]
City Carrier Assistant Bradley Woods was delivering mail on a stormy February day in Selmer, TN, when he heard someone yelling for help. Woods looked around and saw a hand waving from behind a tree in a customer’s yard. He rushed over and found an older woman who’d fallen several hours earlier, leaving her soaking […]
A sales lead from a mail handler in Texas has resulted in a shipping deal worth more than $340,000 for the Postal Service. So Yeon Kim, who works at the North Texas Processing and Distribution Center in Coppell, knew about a company that needed shipping assistance. She submitted a lead through the Mail Handlers program, […]
Dog attacks on postal workers decreased roughly 7 percent year over year, from 5,800 in 2020 to 5,400 in 2021, USPS reported June 2. The figures were released in advance of USPS National Dog Bite Awareness Week, which runs June 5-11. Among major cities, Cleveland led with 58 attacks, followed by Houston (54); Kansas City, […]
City Carrier Assistant Michael Zeleznik was recently making deliveries in an El Paso, IL, neighborhood when he noticed that a home’s front porch was on fire. Zeleznik immediately called 911 and banged on a window to alert residents to the danger. Firefighters soon arrived and extinguished the blaze before it spread. “The house was saved […]
June is Aphasia Awareness Month, a time to learn about brain disorders related to language. Aphasia often occurs suddenly, following a stroke, head injury or infection. More rarely it develops over time, as with brain tumors or neurological diseases. Aphasia impairs the expression and understanding of spoken language, reading and writing. There are many different […]
The Postal Service wants to remind employees to comply with all federal, state and local environmental regulations — and to cooperate fully with the agents of these groups. Detailed directions on handling inspector visits are available on Blue. Contact one of the organization’s two environmental implementation regional managers if: • The Environmental Protection Agency (EPA), […]
The USPS Small Business Solutions team is challenging employees to submit sales leads in June, which is #LEADtheWay Month. Districts will hold competitions throughout the month to support the annual challenge, which has a goal of more than 20,000 quality leads. Employees can submit leads through several programs: Business Connect (for postmasters and customer services […]
The Postal Service is reminding employees that they must not misuse their postal position or their time while on the clock. Here are some rules to follow: • Don’t use your postal title or authority to benefit yourself or your acquaintances. This includes endorsing nonpostal businesses, organizations or other entities. • Don’t use government information […]
A Texas rural carrier’s lead has resulted in a shipping deal worth more than $400,000. Arodi Cerrillo, who works at the Flower Mound Post Office, talked with a representative of an e-commerce company on her route and learned that the business needed help with shipping. She submitted the company’s information through Rural Reach, a program […]
Mighty Mississippi, 10 stamps celebrating the beauty and majesty of the Mississippi River, were dedicated during a May 23 ceremony in Memphis, TN. “Today, we continue the Postal Service’s tradition of celebrating our nation’s wonderful heritage with the dedication of 10 truly special Forever stamps honoring the Mighty Mississippi,” said Gary Barksdale, the Postal Service’s […]
Letter Carrier Darrell Thompson was recently delivering mail in a Rockville, MD, neighborhood when he detected the odor of leaking gas. Thompson immediately alerted a resident, and the gas company was notified. Utility workers were dispatched to the scene, where they located and repaired a faulty coupling in the gas line. The resident later contacted […]
The Postal Service and the American Postal Workers Union (APWU) have reached a tentative agreement on a new contract covering approximately 1,000 Information Technology and Accounting Services bargaining-unit employees. The employees work in USPS data centers in St. Louis; Eagan, MN; San Mateo, CA; and Wilkes-Barre, PA. Terms of the agreement include general wage increases, […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Anthony A. Impronto, retail director, was named acting Post Office operations director, a role held by Leslie E. Johnson-Frick, who was named to a special assignment in Retail and Delivery. • Terence F. Flynn was named chief counsel, grievance arbitration. He […]
The Postal Service relies on an array of sorting machines, scanners, robotics and other technology that operate around the clock to process a staggering 425 million pieces of mail a day. Keeping those machines running is a 24-hours-a-day job, according to Billy Franks, field support and equipment implementation/optimization manager for the Maintenance Technical Support Center […]
Letter Carrier Brooke Snyder was recently making deliveries in a Keyser, WV, neighborhood when she grew concerned about a customer whose mail was piling up. The man normally checked his mail daily, so Snyder alerted his next-door neighbor, who had a key to his house. They soon found the customer collapsed inside his home. Paramedics […]