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Engaging clerk

Employee helps small businesses save money

Karen Gorczyca, an Elma, NY, retail associate, used the Clerks Care program to help generate revenue for USPS.

Two sales leads from a retail associate in New York have resulted in more than $10,000 in new revenue for the Postal Service.

Karen Gorczyca, who works at the Elma Post Office, talked with representatives from two local small businesses about their mailing needs.

She then submitted leads through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.

USPS sales representatives followed up with both businesses and closed one shipping deal worth $1,620 and another worth $8,541 in new estimated annualized revenue for the Postal Service

Sales generated from Clerks Care leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Karen likes to help her customers streamline their businesses and make them aware of the service that only the Postal Service has,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “Although the sales are not huge, every dollar counts.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.