Germantown, MD, Custodian Donald Nivens
“To do the best job you can do, take pride in your job and be an asset to the Postal Service.” […]
jennifer_singleton
Posts by jennifer_singleton
Course programs
Learning Management System (LMS) course programs are groups of related courses and curricula placed in blocks that are taken over a period of time. Log into LMS and select “Learning Portal.” If the course is listed as mandatory, you’re required to complete it. […]
Postal people
What do actor Sherman Hemsley of “The Jeffersons” and Bill Nye the late-19th century humorist have in common? They are among the famous political figures, entertainers, pioneers and more who have worked for the postal system since its inception. Federal News Radio offers a snapshot of more than 20 well-known figures who served in various […]
Follow the leader
Class is in session in Greater Indiana District as one popular course teaches students how to lead the postal workforce. The district is currently hosting the New Supervisor Program, a 16-week development course that teaches newly-promoted supervisors management skills related to understanding, planning and organizing. “I am learning so much, and I can’t wait to […]
Scanning scorecard
The Postal Service’s national scanning rating was 97.43 percent during the week ending Sept. 23, down from the previous week. Thirty-eight districts and four areas met or exceeded the national average. Dakotas (98.53 percent) reclaimed the top spot among the districts after a two-week hiatus. Among the areas, Western (97.92 percent) finished first for the […]
Solving problems
The USPS End to End (E2E) application is receiving praise from managers and employees who say the system is helping to identify missing and latent scan data, provide package visibility to customers and foster collaboration and troubleshooting to quickly resolve issues. The Postal Service upgraded the E2E application in June. The application monitors and validates […]
New heights
ServiceNow, the USPS cloud-based systems platform, was recently certified under the Federal Risk and Authorization Management Program (FedRAMP). FedRAMP is a government-wide program that provides standardized security and continuous monitoring of cloud-based products and services. Postal Service leaders say the certification represents a major milestone in the development of the organization’s cloud-based systems and its […]
Area Political Mail Coordinator Antonio Cuevas
“There are six key factors that help political campaigns: the mailings are targeted, measurable, tangible, powerful, flexible and cost-effective. These mailings are used primarily for votes, donations and to conduct surveys. Political campaigning can be costly. It is our duty to get this mail delivered.” […]
Read More… from Area Political Mail Coordinator Antonio Cuevas
Vaughn Longanecker, Portland, OR
Thank you for the “Touch the sky” article. We now have the opportunity to “make it a little brighter of a situation” for little Skyler Longaker. I’ll send a card of encouragement to him. I feel a particular affinity with Skyler because his last name is a variant of mine. […]
What’s RWHT?
Rural Work Hour Tracker (RWHT) is a web application used to enter and track work hours for rural carriers. […]
Betty Lutz, Mount Pleasant, IA
When a 4-year-old boy went missing recently in a Mount Pleasant, IA, neighborhood, his parents turned to Letter Carrier Betty Lutz to help find him. As she delivered mail, Lutz asked neighbors if they’d seen the child, and she soon found him playing in the backyard of a house where he said he lived all […]
Pulse participation
All employees are encouraged to complete the next Postal Pulse survey, which will be conducted from Oct. 4-Nov. 4. The twice-a-year survey measures engagement — employees’ involvement, enthusiasm and commitment to their work. The Postal Service uses the feedback to improve its workplaces. “Like anything else we do, we strive for continuous improvement with regard […]
Package power
Package volumes grew during the past two years as more households shopped online, new research shows. Households received 3.8 billion packages and sent 576 million between Oct. 1, 2014-Sept. 30, 2015, according to the latest edition of the Postal Service’s annual household diary study. The number of packages received was up 25 percent from two […]
Recycling recognition
The Postal Service’s efforts to promote sustainability have been recognized by the Ohio Environmental Protection Agency. The Toledo Processing and Distribution Center’s recycling program was recently honored with one of the agency’s Encouraging Environmental Excellence Gold Awards. The program generated $16,000 and reduced solid waste by 90 percent in less than six months. The facility […]
In retirement
Effective Sept. 29, the Postal Service is retiring a change-of-address form that has declined in popularity among customers. PS Form 3575www, which is available on MoversGuide Online, is generated when customers use the site to submit a change-of-address order without providing a credit card for identity validation. Although customers can print the form and submit […]
Don’t get hooked
Employees who fail to identify or send phishing emails pose serious threats to the Postal Service’s information security, the CyberSafe at USPS team warns. Phishing occurs when hackers use fraudulent emails to steal online passwords and other personal information. The emails can appear to come from a legitimate source, such as a financial institution, business […]
PMG Megan J. Brennan
“Our democracy was strengthened by the mail; our economy flourished and evolved because of the mail. The mail is part of the fabric of our culture.” […]
Leslie Sapatis, North Hampton, NH
I love the new stamps, especially Year of the Rooster. It’s so beautiful. […]
Joshua Lapierre, North Berwick, ME
Joshua Lapierre not only heard the collision, he felt it rattle the North Berwick, ME, Post Office. The retail associate and the man he was helping on that recent morning then heard a scream. They rushed outside, where the customer’s pregnant wife and three young children had been waiting for him. Another vehicle in the […]
PO Box closed
Effective immediately, forms should no longer be mailed to PO Box 5212, Janesville WI 53547-5212. Postal forms are now completed and submitted through the new eIWS OnLine Forms application. […]
Delivering good
Mark Pizzo choked back tears as he accepted the top hero of the year award from the National Association of Letter Carriers (NALC) Sept. 21. He told the audience at the union’s annual luncheon in Washington, DC, that several days after he rescued a little girl from a vicious dog attack, an unfamiliar man approached […]
Good for business
Improving customer service is good for the Postal Service’s bottom line, Chief Marketing and Sales Officer Jim Cochrane told business leaders recently. Industry data shows that on average, an organization’s most satisfied customers generate almost 2.5 times more revenue than customers who are unhappy. Satisfied customers also cost less to serve and are more loyal, […]
Street cred
Becoming a community’s first Postmaster is pretty nice — but getting a street named after you is even better. Emil Radtke became the first Postmaster of the small community of Argo, IL, in 1909. At the time, the job was a political appointment. Officials in nearby Summit, IL, recently honored Radtke by renaming a portion […]
Wish you were here
How’s this for bridging the digital and the physical? Postcard from the Past, a Twitter feed featuring images from old postcards, has become an unlikely hit. The feed has accumulated more than 24,000 followers since its March debut. Tom Jackson, the London-based creator, curates images of old postcards paired with a quote from the messages […]
Mackendy Colin, Eagan, MN
Thank you, Denver Letter Carrier Robert Batley, for saving the child who was walking in traffic. We need more like you. […]
Strong passwords
To create strong passwords, use at least 15 characters with both uppercase and lowercase letters, numbers and special characters. Strong passwords make you much less likely to suffer a hack. The CyberSafe at USPS LiteBlue site has more tips. […]
Jason Stilwell, Cleveland
A growing pile of mail and a broken window at the home of a blind customer were troubling signs recently to Cleveland Letter Carrier Jason Stilwell. He peered through a window and saw the man on the floor with his service dog nearby. After Stilwell called 911, police officers found that the man had been dead […]
Moraine Valley, IL, Letter Carrier John Taillon
“Look twice when pulling away from the curb or a stoplight. Always look twice. And never, ever be in a hurry when behind the steering wheel.” […]
Read More… from Moraine Valley, IL, Letter Carrier John Taillon
Letters to the law
A police officer’s wife in Omaha, NE, is encouraging people to mail letters of support to law enforcement officers and their families. Kathleen McCallister, whose husband Michael McGee is a captain with the Omaha Police Department, organized the campaign in the wake of recent tensions between the police and the communities they patrol. “The more […]
All business
The relationship between USPS and the nation’s businesses is being explored through a new online exhibit from the National Postal Museum. “America’s Mailing Industry” tells the story of how the Postal Service and businesses have worked together for more than 200 years. The exhibit highlights the ways USPS serves businesses by delivering their products and […]