Two Postal Service employees from Florida — who responded bravely to life-threatening fires in Tampa and Fort Lauderdale — each received the top hero of the year award from the National Association of Letter Carriers (NALC). It is the first time the union has designated two National Hero of the Year recipients, who were recognized […]
I’m the customer relations coordinator for Gateway District. I have the best job in the Postal Service. I deal directly with customers — everyday folks, small business customers and large business customers — and help them resolve their concerns. With this job, there is never a moment to be bored. Right now, I’m concentrating on […]
The Postal Service will mark Breast Cancer Awareness Month in October by highlighting its semipostal research stamp. Approximately 12.4 percent of women will be diagnosed with breast cancer at some point in their lifetime, according to the National Cancer Institute. The Breast Cancer Research stamp is available year-round at Post Offices and usps.com. More than […]
National Disability Employment Awareness Month, which is held each October, celebrates the contributions of workers with disabilities and raises awareness of disability employment issues. The Postal Service, like other organizations across the United States, is recognizing the contributions of employees with disabilities within its workforce. The theme for this year’s campaign is “America’s Workforce: Empowering […]
McConnelsville, OH, Rural Carrier Timothy Thompson was delivering mail on a rainy spring day when he thought he heard someone faintly calling his name. Thompson didn’t see anyone at first, but before he left the area, he took a closer look at the surrounding farmlands and spotted a familiar customer sitting atop a hill in […]
I really enjoy reading Link. It’s very informative. […]
To help mark National Preparedness Month, USPS wants you to make a family communications plan. Advanced planning will help ensure that all members of your household know how to reach each other and are familiar with where to meet during an emergency. Planning starts with these three steps: • Collect. Create a paper copy of […]
I’m an acting lean safety coordinator for Capital Metro Area’s Greensboro District. My job focuses on reducing accidents and using employee engagement to promote safe workplaces. I work in Greensboro, NC, where I prepare daily reports on safety-related incidents, identify trends and develop plans to address opportunities for improvement. I’m part of the district’s safety […]
USPS leaders will meet with commercial mailers across the United States from Sept. 24-28 to thank them for their business and discuss strategies to grow the mailing and shipping industry. The meetings are part of National Postal Customer Council (PCC) Week, which is held each year to bring participants together to strengthen partnerships, learn about […]
The photo of Yoko Ono Lennon and Sean Lennon in the “John Lennon Forever” image gallery captured a beautiful moment between a mother and son. You could see the love there. […]
Customer Services Supervisor Eileen Sullivan and Retail Associate Jennifer Ferreira were on duty recently at the Norwood, MA, Post Office when a customer collapsed in the lobby. Ferreira rushed to the man’s side to start CPR, while Sullivan called 911 before joining her to assist until emergency responders arrived and took over. “Jennifer and Eileen […]
Read More… from Eileen Sullivan and Jennifer Ferreira, Norwood, MA
The Postal Service’s employee lead generation programs have reached $7 billion in estimated annualized revenue, a new milestone. The programs, which began several years ago, encourage employees to provide USPS with tips on potential business opportunities. Since fiscal 2018 began last October, the programs have generated more than $800 million in annual revenue. Western leads […]
I’m a custodian at the North Metro Processing and Distribution Center in Duluth, GA. I clean carpets and floors, empty trash cans, recycle cardboard, move furniture, replace light bulbs and support our building equipment team, among other duties. My shift is 6 a.m.-2:30 p.m., also known as “tour 2.” When I arrive each day, I […]
To mark National Preparedness Month, the Postal Service is once again reminding employees what to do in an “active shooter” situation. USPS is not aware of any specific threats against the organization. An active shooter is anyone who kills or attempts to kill people in a confined and populated area, typically using firearms. Active shooters can […]
USPS will recognize National Hispanic Heritage Month, which is held each year from Sept. 15-Oct. 15. The month honors the history, culture and contributions of Americans whose ancestors came from Spain, Mexico, the Caribbean, Central America and South America. In 2017, the Hispanic population of the United States was 58.9 million, or 18.1 percent of […]
Retail Associate Shakilya Vincent was recently helping customer Bette Strickland at the Battleboro, NC, Post Office when the woman felt faint. Vincent quickly provided a stool, water and a wet compress for Strickland, who said she feared she would have fallen to the floor without assistance. Strickland suspected a blood pressure medication issue, left on […]
It’s so uplifting to know we have exceptional employees like Sacramento, CA, Letter Carrier Ivan Crisostomo who look after the neighborhoods they serve. Way to go, Ivan. […]
USPS has named Kelly Sigmon customer experience vice president. She will report to the chief customer and marketing officer. Customer Experience, a new organization, will be responsible for driving customer-centric strategies and initiatives. Customer Experience will include the Consumer Advocate organization and the Customer Care Centers. “The Customer Experience organization will enable us to more […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. True or false: USPS has rules about distributing partisan materials on postal property. a) True b) False 2. What’s the name of the new online tool that will allow […]
The Postal Service will release a stamp this week to honor John Lennon, a founding member of the Beatles and one of the world’s most-renowned musicians. The stamp, part of the Music Icons series, will be available in panes of 16. Each stamp on the pane features a 1974 black-and-white photograph of Lennon that has […]
A team of USPS employees in North Carolina has found a unique way to help their co-workers learn about health and safety. Occupational health nurses at the Human Resources Shared Service Center (HRSSC) in Greensboro use a cart that resembles an LLV to deliver healthy snacks, exercise pamphlets and other materials to offices throughout the […]
The “Heroes’ corner” story about Sacramento, CA, Letter Carrier Ivan Crisostomo warmed my heart. Thankfully, he was at the right place at the right time. What an awesome guy. […]
Rural Carrier Julia Norman was recently delivering a package to a residence in Angier, NC, when she noticed something unusual. As Norman pulled up to the house, she was alarmed to see an open door with a broken glass panel. The Postal Service employee honked her horn. When no one responded, she drove to a […]
The Postal Service’s new online scheduling tool is helping the organization grow its passport business. The Retail Customer Appointment Scheduler (RCAS) allows customers to schedule their passport application appointments at more than 3,700 participating Post Offices. Since the tool’s introduction last October, USPS has processed 6.2 million passport applications. Passport application and photo services have […]
I’m a mail handler at the North Metro Processing and Distribution Center in Duluth, GA. It’s a large facility that processes mail from Atlanta to Tennessee. My shift is weekdays from 3-11:30 p.m. It’s my responsibility to collect mail that is dropped off at our facility’s Postal Store, as well as mail that is dropped […]
Now that many schools are back in session, USPS is reminding employees to keep an eye out for children while operating motor vehicles. Drivers must take extra precautions to avoid accidents by staying alert and driving defensively. Children can be unpredictable and don’t always look both ways before crossing streets. While driving, remember to: Slow […]
Highlights from the recent Dragons stamp ceremony are featured in a new video from the Postal Service. The stamps, which feature four illustrations of the high-flying, mythical creatures, were dedicated this month at an American Philatelic Society stamp show in Columbus, OH. “While stories of dragons date from earliest times, they may be more popular […]
“Return to senders,” the article about the California woman trying to reconnect with her pen pals from the Vietnam War, was a great story. […]
Letter Carrier Randall Patterson was recently delivering mail in Anthony, KS, when he heard a customer cry out for help from inside her home. Patterson discovered the woman’s husband facedown on the floor. The woman — who had suffered a broken knee just one day earlier — was unable to provide assistance. The Postal Service […]
An Illinois employee recently became an amateur sleuth after a missing World War II-era letter literally landed at his feet. Thomas Caulfield, an Elgin Post Office custodian, was moving a filing cabinet during a renovation when the letter, dated Dec. 27, 1944, fell from one of its drawers. The letter was a V-mail, a document […]