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Heroes
Carl Dashnaw, Canton, NY
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Tips of the Day
Handling damaged article claims
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Quotables
Kentuckiana District Operations Support Specialist Kristie Tomes
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Remembering Katrina
Historic storm led to lasting changes for USPS
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Good to know
Four honored for handling information requests
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Scholarly shipping
Back-to-college shoppers seek free delivery
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Heroes
Susan Penney and Ruth Bennett, Miamisburg, OH
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Tips of the Day
LMS course completion
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Mail
Betty Andrews, Jacksonville, FL
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Quotables
Goldsboro, NC, Retail Associate Larry James
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Word to the wise
Advice offered for creating strong online passwords
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Line of fire
USPS responds to Washington wildfires
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Scanning scorecard
Western Area, Sacramento District lead performance standings
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Postal pen pals
USPS email correspondents finally meet
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Quotables
Florida Today column
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Tips of the Day
Erasing data
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Mail
Renea Puckett, Fayetteville, NC
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Hit list
‘Elvis Presley Forever’ CD makes big debut
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Shipping surge
Packages up, mail down in latest household study
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Heroes’ corner
Employees work together to help injured driver
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Outside the box
Kentucky plant takes new approach to recycling
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Tips of the Day
What’s MPE?
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Heroes
John Lamuraglia, Rochester, NY
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Mail
Tracie White, Arlington VA
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Quotables
Lawrenceville, GA, Customer Services Supervisor Janelle Cason
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Increasing investments
Third-quarter report highlights new vehicles, equipment
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Dear Mr. President
White House website highlights handwritten letters
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In the know
Informed Visibility offers up-to-the-minute mailing data
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Heroes
Kevin Slayden, Pleasant View, TN
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Quotables
Jordan, MN, Postmaster Karen Keller