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The answer key
Employees should be ready when customers call
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Link Extra
USPS revenue rises 4.3 percent
$754 million net loss recorded during first quarter
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Heroes
James Murray, Howell, MI
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Quotables
PMG Megan Brennan in a Feb. 2 letter to USPS employees
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Tips of the Day
Need a duplicate W-2?
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Mail
Jesse Byrd, New Orleans
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Fuel runnings
UPS and FedEx raise surcharges
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Career day
Girl Scouts learn about law enforcement
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Postal Bulletin
Latest issue highlights philatelic products
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Investing in people
PMG Brennan delivers first video message
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Leadership, organizational update
PMG Brennan aims to continue USPS momentum
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Tips of the Day
Get your test credit
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Mail
Sarah Fitchew, Los Angeles
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Quotables
Portland District EAP consultant Brenda Hawes
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Heroes
Vicki Brown, Inverrary, FL
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Black History Month
Celebrating African-American heritage, contributions
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Scanning scorecard
Race for scanning excellence remains close
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Tips of the Day
Setting the tone
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Mail
Patricia Courtney, Portland, OR
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Quotables
Lake Oswego, OR, Retail Associate June Norbom
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Heroes
Cara McIntosh, Bristolville, OH
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Tips of the Day
What’s a VMF?
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Mail
Jeanne Graupmann, Merrifield, VA
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Mechanical missives
Company uses robots to pen ‘handwritten’ notes
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Worth the wait
Western New York District brings home trophy
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Quotables
Atlanta Letter Carrier Mary Burkgart-Harris
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Heroes
Ryan Cruz, Charlotte, NC
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Heroes’ corner
Ohio rural carrier helps police nab suspect
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Dial ‘S’ for scam
Postal worker prevents woman from getting ripped off
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Tips of the Day
Restoring customer confidence