USPS focused on serving customers throughout the year, including the summer months.
Employees helped customers rebound from Hurricane Florence, which tore a path of destruction through North Carolina, South Carolina and other states in mid-September.
Additionally, the Postal Service continued to strengthen relationships with business customers.
During National Postal Customer Council Week, Postmaster General Megan J. Brennan highlighted Informed Delivery, Informed Visibility and other innovations that make mail more valuable to businesses and customers.
“Mail is an incredibly powerful marketing channel, and we’re giving it new capabilities,” she said.
The focus on customers received applause from Ryan Cooper, national correspondent for The Week newsmagazine, who wrote a column praising USPS for delivering “fast and efficient service” despite the significant challenges facing the organization.
“USPS really does keep the American nation putting one foot in front of the other,” Cooper wrote.
The year’s third quarter also featured the election of Robert M. Duncan and David C. Williams as chairman and vice chairman, respectively, of the USPS Board of Governors.
Meanwhile, the Postal Service marked a milestone when its lead programs, which encourage employees to provide USPS with tips on potential business opportunities, reached $7 billion in new revenue.
Other highlights during the July 1-Sept. 30 period included this year’s Postal Pulse survey results, which showed the percentage of USPS employees who feel “engaged” climbed 8 points since 2015, and the release of several stamps, including a Music Icons stamp honoring John Lennon.
Coming next: Link’s four-part review of 2018 concludes Dec. 28 with a look at autumn activities.