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‘Engaged’ employee rate climbs, survey shows

Letter Carrier fills out Postal Pulse survey
Birmingham, MI, Letter Carrier Carolyn Williams completes her Postal Pulse employee survey in June.

The percentage of USPS employees who report feeling “engaged” has climbed 8 points during the past three years, the results of the latest Postal Pulse survey show.

Twenty-five percent of employees who participated in the survey said they feel engaged, meaning they are involved, enthusiastic and committed to their work. This is up from 23 percent a year ago and 17 percent from the first survey in 2015.

“The Postal Service is improving its workplace culture,” said Employee Engagement Executive Director Kelvin Williams. “We still have a long way to go, but we’re very excited about the progress.”

Boosting employee engagement is a core USPS business strategy. Research shows engaged employees work safer, have better attendance rates and provide better customer service.

More than 245,000 employees — or about 42 percent of the postal workforce — participated in this year’s survey, which was conducted from May 22-June 22. Forty-six percent of employees participated in 2017.

This year’s results, released July 31, also show the Postal Service’s grand mean score was 3.34 on a scale of 1 to 5, up from 3.25 during the previous survey. The grand mean is an average of the survey’s 12 questions.

All Executive Administrative Schedule and Postal Career Executive Service managers will receive an email from Gallup, the organization that administers the Postal Pulse, July 31. The email will allow recipients to access their team’s survey results.

USPS wants all postal leaders to share their team’s results with employees and devise plans for improvement by Aug. 31.

The Employee Engagement Blue page has two tools, Talk It Out Tuesday and Next Level Connections, to help postal leaders conduct follow-up discussions. Employees with questions can email them to

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