
USPS is data-driven to succeed
The Eagle highlights the process accelerating service improvements
Amid its ongoing transformation, the Postal Service is embracing a fresh approach to collecting and using data, The Eagle magazine reports in its spring issue.
The cover story looks at how USPS is renewing vigor in its operations by unifying functional groups and leveraging the power of network modernization. Guided by consolidated data analysis, the organization is creating a superior customer experience and elevating service performance to position itself well for continued improvement.
Other topics include the Pony Express, its legacy and its annual June re-creation; E-COM, a forgotten but influential postal innovation that pushed the boundaries of electronic communications years before its widespread use; and a recognition of the vigilance and protection the U.S. Postal Inspection Service has provided for more than two and a half centuries.
The Postal Service mailed The Eagle to employees’ homes in June. It is also available on Newsroom, the USPS online news hub.
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There’s still time to attend a career conference
The organization has more than a dozen events scheduled through August
The Postal Service is hosting local career conferences for USPS employees through Aug. 30.
More than a dozen conferences are scheduled across the nation with the theme of “Own Your Path to Success.”
Each event will include networking opportunities and interactive sessions. Attendees will also have the chance to receive a professional headshot.
Attending a career conference can be the first step of a new and satisfying career path, according to Jenny Utterback, the Postal Service’s organization development vice president.
“At USPS, we are developing talent in many areas. We provide unparalleled opportunities for internal mobility and advancement,” she said.
Past attendees have found the event’s sessions help enhance skills, increase their visibility within the organization and keep them informed about potential career paths.
“Last year, I attended sessions on writing KSAs and interview tips. It gave me the edge I needed to promote from acting supervisor to supervisor of customer service just a few months later. Now it’s my turn to encourage employees to attend,” said Joseph McCarthy, a customer service supervisor in Plymouth, MA.
The career conferences are open to all Postal Service employees; attendance is voluntary and must be off the clock.
Employees can access rsvpBOOK, the website for events information, through Blue or LiteBlue by selecting the “Career Conferences” banner.
The secure rsvpBook website offers a list of available dates and locations, along with information on registration.
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Royal Mail encourages fan letters to World Cup players
The UK’s postal service aims to show a new generation the value of the mail
Royal Mail, the postal service of the United Kingdom, recently launched a campaign to encourage young soccer fans to send letters of support to the England and Scotland men’s national World Cup football teams.
Participants age 4 to 17 can write a letter to either of the teams — win or lose — and share what the game means to them or just cheer on the “footballers” for their next match. Senders don’t need a stamp or an address.
The hope is that engaging with a younger cohort in this way will generate enthusiasm for the mail.
“Sporting moments like this bring people together across the country, and we wanted to give children a simple and meaningful way to get involved,” said Alistair Cochrane, Royal Mail’s chief executive. “Writing a letter is a personal way to show support, and we hope this campaign encourages young people to take part while highlighting the value of sending letters.”
Every letter sent during the campaign is entered into a prize drawing. Winning letters will earn a cash prize toward uniforms for the sender’s school or club sports team.
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St. Jude’s guardian angel
Reader applauds postage due technician for her work ethic
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‘Digital Eye Strain’
Postal Service employees can participate in an upcoming webinar to learn about the signs, symptoms and risk factors of digital eye strain — a condition caused by the prolonged use of digital screens.
“Digital Eye Strain” will be held Tuesday, July 7, from noon to 1 p.m. Eastern.
Representatives from United Healthcare, a provider of health insurance plans for federal employees, will lead the webinar.
Participation is voluntary, but participants must register before the event. Nonexempt employees must participate off the clock or during authorized breaks.
Employees with questions can email the USPS Benefits and Wellness team.
‘Strategies for Mobility, Balance and a Pain-Free Life’
Postal Service employees can participate in an upcoming webinar to learn how to manage chronic pain issues and increase their balance, mobility and stability.
“Strategies for Mobility, Balance and a Pain-Free Life” will be held Tuesday, July 7, from noon to 1 p.m. Eastern.
Representatives from Kaiser Permanente, a provider of health insurance plans for federal employees, will lead the webinar.
Participation is voluntary, but participants must register before the event. Nonexempt employees must participate off the clock or during authorized breaks.
Employees with questions can email the USPS Benefits and Wellness team.
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USPS is data-driven to succeed
The Eagle highlights the process accelerating service improvements
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There’s still time to attend a career conference
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Royal Mail encourages fan letters to World Cup players
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Featured reader quote
“What a wonderful spotlight on Adrian Sherrod. It speaks volumes that she makes it her personal duty to assure all letters for St. Jude Children’s Research Hospital go out in one...”
— Suzette McNair, New York City
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July7Datebook
‘Digital Eye Strain’
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July7Datebook
‘Strategies for Mobility, Balance and a Pain-Free Life’