Monday, March 9, 2026
Tell USPS what you think
The Postal Pulse employee survey begins soon
The next Postal Pulse employee survey will run from Tuesday, March 10, through Friday, April 17.
The annual survey allows employees to share observations about their work environment, providing the Postal Service with valuable feedback to make improvements.
This year’s survey will be administered by Perceptyx, the vendor that administered the Postal Pulse survey in 2024 and 2025.
Beginning March 10, employees with a USPS email address will receive an email invitation with a link to the online survey. The sender’s address will be “donotreply@perceptyx.com” and the sender’s name will be “Perceptyx.”
Bargaining unit employees will receive a paper survey at their work location to be completed on the clock.
Survey participation is voluntary. Individual results are confidential; no one from the Postal Service sees individual responses.
Results are only reported when at least five people in a workgroup complete the survey.
For more information, employees can go to the MyHR website and select “Postal Pulse Survey” under the “About Human Resources” section on the homepage.
Heroes
She heard a cry for help
This carrier followed a customer’s voice and got her medical assistance
Carthage, MO, City Carrier Karen Outhier was delivering a package at a retirement village on Dec. 9 when she heard someone crying for help.
Outhier looked around but didn’t see anyone.
When she heard the cry again, she followed the sound of the voice around a corner and between some cars to find an older woman on the ground. The woman said she had fallen and needed help.
Outhier ran to her vehicle to get her phone and called 911.
The Postal Service employee stayed with the customer until paramedics arrived. The woman was later found to have a brain tumor and is scheduled for surgery to remove it.
Outhier retired at the end of December.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
Week in Review
Here’s what Link covered March 1-7
Protecting against scams and Letters of Love made news
National Consumer Protection Week was March 1-7, and Link shone a light on some of the many ways crooks, quacks and con artists ply their trade.
This includes a new tool at their disposal: artificial intelligence, which can help grifters refine their ruses in ever more fiendish ways.
We also looked at how to avoid being the victims of a romance scam, and shared the stories of five USPS employees who followed their instincts and prevented customers from ending up as scam victims in “People.”
And the latest “Mailin’ It!” podcast featured Stephanie Glad, the Postal Inspection Service’s program manager for mail fraud, discussing new ways that grifters are honing their craft.
Link offered reminders on federal ethics laws that apply even after employees leave the organization; on the protocols surrounding the management of refrigerants; and on the start of daylight saving time at 2 a.m. on March 8.
We covered the ceremony for the Harriet Powers stamps, and we put a call out for photos and stories from employees who own lowriders in advance of the stamp release March 13.
We also told readers about Letters of Love, a group of 314 clubs across the country that send encouragement and support to patients in children’s hospitals
Finally, “Heroes” told the story of Karen Outhier, a city carrier in Carthage, MO, who was delivering a package at a retirement village when she answered a call for help from a woman who had fallen between some cars and needed help.
Outhier called 911 and stayed with the customer until paramedics arrived.
The woman was found to have a brain tumor and was scheduled to have it removed. Outhier has since retired.
Email us your feedback. Your comments could be included in our “Mail” column.
Blog post looks at employee’s emphasis on customer service
The latest entry on Postal Posts, the USPS blog, discusses one employee’s dedication to going the extra mile for his customers.
Frederic Burns, a sales, services distribution associate in Independence, MO, wrote the post.
View past printouts
Printout details
What's included
-
Tell USPS what you think
The Postal Pulse employee survey begins soon
-
Heroes
She heard a cry for help
This carrier followed a customer’s voice and got her medical assistance
-
Week in Review
Here’s what Link covered March 1-7
Protecting against scams and Letters of Love made news
-
Brief
Blog post looks at employee’s emphasis on customer service