Avoid placing callers on hold for more than 30 seconds. If you have to transfer a call, stay on the line to make sure the call is connected, then introduce the caller. If you take a message, follow through by forwarding it to the appropriate person. […]
“Leads are everywhere — from home-based businesses to small and large businesses. Leads for new revenue also can be found off your route, among friends and church members, and even while waiting in line somewhere or at a child’s sporting event.” […]
Read More… from Phoenix, AZ, Field Sales Representative Suzette Kallas
Boca Raton, FL, Letter Carrier Richard Herrera recently helped a 5-year-old girl after she was dropped off at the wrong bus stop. The girl was scared and didn’t know where she was. When she spotted Herrera, she recognized the letter carrier and ran to him, crying. Herrera calmed her down, tied her shoe and stayed […]
It’s been a winning year for the “The Inspectors.” Since its debut last fall, the CBS drama has received several awards and nominations for its portrayal of a team of Postal Inspectors who investigate mail-related crimes. The streak continued this week when “The Inspectors” won two Cynopsis Media Social Good Awards. The series was honored for […]
To mark Financial Literacy Month in April, the Postal Service encourages employees to understand their current financial status. Do any these statements describe your situation? Because of my finances, I feel like I will never have the things I want in life. I am just getting by financially. I am concerned the money I have […]
The Postal Service has released the fifth image from an upcoming pane of stamps commemorating the National Park Service’s 100th anniversary. The stamp highlights Carlsbad Caverns National Park in New Mexico. The park, honeycombed with more than 300 limestone caves, features ancient sea ledges, deep rocky canyons and flowering cactuses. The 16 stamps on the pane […]
Talk about a fond farewell. Mike Herr, a USPS retail associate on Penn State University’s campus, received glowing tributes in the press before his retirement last week. “He always put a smile on my face,” senior Lauren Smith told the Centre Daily Times, one of several publications that covered Herr’s retirement. “Even when you’re having […]
Westbrook, MN, Rural Carrier James Patterson recently approached a customer’s door with a package. After knocking, he heard a faint cry for help. Patterson found the customer in the basement. She was in pain after falling and breaking her hip. Patterson called 911 and stayed with the woman until medical help arrived. […]
All employees with active ACE user IDs must complete CyberSafe 101: Passwords and Phishing, an online training course in the Learning Management System, before April 30. The CyberSafe at USPS Blue site has more information. […]
Grand Rapids, MI, Letter Carrier Jamie Nichols deserves kudos for her quick thinking. I’m so proud of our postal heroes. […]
“Sweeping the bins on the Automated Package Processing System is my number one priority. It keeps the machine running efficiently and helps get the mail to our customers on time.” […]
Read More… from Chicago Logistics and Distribution Center Mail Handler Angela Adams
The Postal Service’s national scanning score for the week ending April 1 was 97.14 percent, up from one week earlier. Forty districts and four areas exceeded the national average. Arkansas (98.15 percent) led the districts, while Western (97.5 percent) topped the areas. Scanning allows customers to track their packages and other mail. It also helps […]
The Postal Service expects to handle more Election Mail this year than it did during the 2012 presidential race, when more than 25 million return ballots were processed. Election Mail refers to ballot mail addressed for domestic or international delivery. Ballot mail has become more common now that three states — Colorado, Oregon and Washington […]
Reminder: The forced price reduction of Forever stamps and some other mailing products is days away. The following changes will take effect Sunday, April 10: The price of a Forever Stamp will fall to 47 cents (down from 49 cents). The price to send First-Class Mail letters with additional ounces will drop to 21 cents […]
Postal Service employees share responsibility for protecting USPS information from theft or misuse. The CyberSafe at USPS team encourages employees to follow these tips to protect employee and customer information: Store sensitive or sensitive-enhanced information in a secure file cabinet or desk drawer. Before leaving your computer unattended, lock it by pressing the Windows logo […]
USPS has released the third image from its upcoming pane of National Park Service stamps. The stamp, unveiled April 6, features the wild horses of the Assateague Island National Seashore, which stretches from Maryland to Virginia. Horses freely roam the island among the plants and native animals that have adapted to a life of sand, […]
Winston-Salem, NC, Letter Carrier William Pluck was delivering mail recently when he encountered a customer who had collapsed. Pluck called 911 and performed CPR on the unresponsive woman until emergency responders arrived. The woman was taken to a hospital but didn’t survive. […]
The Scanning and Imaging Center (SIC) receives financial documents from Post Offices and scans, indexes and electronically transmits the information to Accounting Services. […]
Thank you, Helga Kissel, for [reminding us] there’s nothing like a love letter. […]
“Seat belts are game changers. Wear your seat belt and the odds of surviving a devastating crash improve dramatically. Leave the seat belt off and the slightest impact can turn tragic.” […]
President Obama has nominated Jeffrey Rosen to the Postal Service Board of Governors. Rosen, a Virginia resident, is a senior partner at Kirkland & Ellis, a Washington, DC, law firm. His previous jobs include serving as general counsel and senior policy advisor for the White House Office of Management and Budget during President George W. […]
To mark Financial Literacy Month in April, the Postal Service will offer several webinars on managing your personal finances. Each webinar will last 45 minutes and address topics such as budgeting and savings tips, obtaining a free credit report and setting realistic financial goals. To participate, visit the LiteBlue page and select your session. The webinars […]
The Postal Service has released the first image from its upcoming pane of National Park Service stamps. The stamp, unveiled April 4, features Acadia National Park in Maine. The park’s Bass Harbor Head Light is shown on the stamp. USPS announced plans last week for a pane of 16 National Park Service stamps, which will be […]
LaDonna Cooke has left her stamp on history. The Postal Service retail associate recently placed a special pictorial cancellation on a letter President Obama wrote to a 76-year-old Havana woman. The letter was one of the first mailpieces sent from the United States to the Cuba after the two nations resumed regular mail service for […]
The Postal Inspection Service has helped dismantle a tax fraud ring that allegedly bilked the federal government out of $22 million. Federal prosecutors charged 34 people in the scheme last month. According to prosecutors, the defendants stole personal information from Michigan hospital patients, prison inmates and others and used the data to file fraudulent tax […]
Grand Rapids, MI, Letter Carrier Jamie Nichols was delivering mail recently when she saw a parked truck that matched the description of a stolen vehicle. Police believed two teenage girls were in the truck. Nichols took a picture of the vehicle and called 911. Officers responded to Nichols’ call and arrested two men. The girls […]
“Neat, clean uniforms give a professional appearance that customers associate with outstanding service. Sharp-looking uniforms enhance the Postal Service’s image and show we have pride in our jobs and care about our customers.” […]
My 10-year-old grandson Adam lives for baseball, but after watching “The Inspectors” recently, he said, “If baseball doesn’t work out, I want to be a Postal Inspector.” […]
If you’re interrupted while taking a course through the Learning Management System, always remember to select “Log Off.” This will allow you to resume training where you left off. […]
Western Area and Arkansas District once again led the scanning scores during the week ending March 25. With a score of 97.61 percent, Western maintained its hold on first place among the areas, while Great Lakes (97.25 percent) climbed one slot to take second. Eastern (97.18 percent) finished third, up one spot from a week […]