Randolph, WI, Letter Carrier Joel Wiersma was delivering mail recently when he noticed smoke coming out of a window of a house. He called 911 and checked doors to see if anyone was in the house. No one responded, and a neighbor informed Wiersma that the residents normally were not home at that time of […]
“As an intern, I was impressed with the efforts USPS is taking to improve the mailer and customer experience.” […]
The story about Portland, OR, Letter Carrier Charlie Grimes helping the lost little girl proves letter carriers are trusted. […]
A new Postal Service video shows how employees can help customers prepare for international travel. The video depicts a retail associate answering two customers’ questions about USPS passport acceptance services, including accepting new and renewal applications. The employee encourages renewing applications expiring in six months or less to avoid delays while traveling in certain countries. Other tips include […]
Consumers will spend an average $673.57 on back-to-school shopping this year, up about $7 from last year, according to new projections from the National Retail Federation. About 46 percent of parents with children in grades K-12 will do their shopping online, up from 36 percent last year. About 89 percent of these shoppers plan to […]
Capt. Sam Buchanan is no ordinary riverboat operator. Buchanan works for the J.W. Westcott Co., which has delivered U.S. Mail to ships passing through the Detroit River since 1948. From mid-April to December, Buchanan and crew make daily deliveries to awaiting sea vessels. “These people rely on us to get them their stuff,” Buchanan told the […]
The Postal Service will issue four Holiday Windows stamps in October. The stamps will feature a candle, a wreath, a star and a lighted Christmas tree. They will be sold in booklets of 20, with each stamp repeated five times. Holiday Windows will be this year’s contemporary holiday stamps. Other stamps were announced last year. […]
USPS is continuing its commitment to delivering excellent customer service through the #PostalProud initiative. The latest effort highlights six “retail moments that matter,” including the importance of first impressions, being courteous and recommending products and services that will meet customers’ needs. “Each moment is an opportunity for employees to show they care about our customers […]
Joseph Moskal’s co-workers weren’t joking when they recently placed a Superman-style “J” emblem on the Buffalo, NY, letter carrier’s case. They were acknowledging a real act of derring-do: Moskal saved the life of a 14-year-old girl who was being choked by a 300-pound man. Moskal heard the teenager screaming on her porch while he was […]
PS Form 2551, Non-Goods and Non-Services — Payment Authorization, is no longer mailed to the Scanning and Imaging Center. Complete and submit these forms using the OnLine Forms (OLF) application. You can request access on the OLF page, where you will also find training resources and a PS Form 2551 job aid. […]
I loved “On the waterfront.” Magnolia Springs, AL, Highway Contract Route Carrier Mark Lipscomb shows true dedication. […]
“It’s exciting to hear about the innovations USPS has employed to continue adapting to constantly changing times.” […]
The Postal Service will release four stamps this fall to commemorate the 75th anniversary of one of the world’s most iconic superheroes: Wonder Woman. The stamps will be among other Wonder Woman items revealed July 23 at Comic-Con International in San Diego. USPS will dedicate the stamps Oct. 7 at New York Comic-Con. Wonder Woman […]
The Postal Bulletin’s latest issue offers tips to beat the heat as the summer season enters the steamy, dog days of August. The National Oceanic and Atmospheric Administration has forecast “elevated chances of well above average summer temperatures” for most of the continental United States. USPS is advising employees to stay hydrated, dress appropriately and […]
Customers in Ontario, NY, can now sit down while catching up with neighbors thanks to a new bench just outside Post Office doors. The bench resulted from discussions following the most recent Postal Pulse survey. “We were talking about [how neighbors] gather in front, on the sidewalk or in the parking lot to chit chat,” […]
Carmine McDaniel wanted to help his letter carrier recently when the heat index in Newport News, VA, zoomed past 105 degrees. The 8-year-old Postal Service fan left a cooler on his front steps with a note that read, “Mailman: Water and Gatorade in cooler. Have a good day.” “[Letter carriers] are really important so people […]
A change in routine recently became even more unusual for Ringtown, PA, Postmaster James Briel II. While on detail with Central Pennsylvania District’s Information Technology department, Briel was commuting to Harrisburg early one morning when he noticed car lights in brush alongside the road. Realizing the car had crashed, Briel stopped and found the driver […]
“We treat every customer as a friend, and we always try to put ourselves in the customer’s shoes.” […]
District and area administrators can use the Learning Management System (LMS) to get a learner’s completion status for all courses in a program. Enter the employee’s ID number, select the current reporting period, enter a course program number and select “Execute.” […]
“Years running” is a great demonstration of the kind of love that doesn’t wane because of circumstance. It’s encouraging to see the commitment of love that Jamie and Lynn Parks have. […]
The Postal Service’s national scanning rating was 97.47 percent during the week ending July 15, identical to the previous week. Forty-one districts and three areas met or exceeded the national average. Dakotas (98.47 percent) led the districts for the sixth consecutive week, while Eastern (97.63 percent) climbed one spot to finish first among the areas. […]
The Postal Service is uniquely qualified to help businesses put their products in consumers’ hands, Chief Marketing and Sales Officer Jim Cochrane says. “We go everywhere. We knock on 153 million doors every day to deliver the mail,” Cochrane tells Federal News Radio in a new interview. It isn’t cost effective for other shippers to […]
The Postal Service is continuing preparations for the fall election season, which is expected to generate an influx of Election Mail and Political Mail. In Pacific Area, for example, managers and employees are adjusting policies and procedures to ease the transition to higher volumes in the fall. “We need a strong performance for the rest […]
The Postal Service has released Star Quilts stamps that are intended for use by business mailers. The two stamps offer interpretations of the Lone Star pattern, which features one large eight-point star covering the top of the entire quilt. The quilts featured on the stamp were made by Amish quilt makers and have alternating colors […]
Nonmachinable outside (NMO) is a parcel or mailpiece that — due to its size, weight or other characteristics — cannot be sorted by mechanized mail processing equipment and must be handled manually. […]
Needmore, PA, Retail Associate Vicki Truax recently encountered a customer with an unusual purchase request: gift cards worth $2,000. The customer said someone claiming to be her grandson called her to say the cards were needed urgently to compensate for damages in a car accident. Truax persuaded the customer to contact her family members, who […]
I was proud to see our visually captivating “Lockstep” TV commercial while watching “Shark Tank” recently. What a fantastic audience to target. […]
“I like to see how excited my customers get when they receive their parcels. Management depends on me to do a great service with a great attitude.” […]
USPS reminds employees of the differences between Political Mail and Election Mail tags. Red Tag 57, for Political Mail, may be used on campaign mailings by registered political candidates and organizations engaging in issue advocacy or voter mobilization. Green Tag 191, for domestic and international ballots, may only be used to identify ballot mail addressed for […]
USPS is continuing to encourage employees to submit nominations for the Postmaster General Safety Excellence Award. The Postal Service is introducing the award to recognize managers, safety professionals and teams that maintain safe workplaces for employees and customers. The award is part of ongoing efforts to foster a safety culture within USPS. These efforts also […]