Antioch, IL, Retail Associate Susan Wake
“As employees, we represent and make the brand.” […]
tom_simpson
Posts by tom_simpson
First light
The Postal Service released a stamp Oct. 5 to celebrate Diwali, the Hindu festival that spans five days each fall. “We hope these stamps will light up millions of cards and letters as they make their journey through the mailstream,” Mail Entry and Payment Technology VP Pritha Mehra said during a dedication ceremony in New York […]
Scanning scorecard
The Postal Service’s national scanning rating was 97.39 percent during the week ending Sept. 30, down from the previous week. Thirty-eight districts and five areas met or exceeded the national average. Dakotas (98.71 percent) finished first among the districts for the second consecutive week. Among the areas, Western (97.8 percent) recorded its fifth straight first-place […]
Direct win
Direct mail can help political candidates get out the vote on Election Day, a USPS manager writes in a new essay. The article by Elena Neely, national lead for the Postal Service’s political mail outreach efforts, appears in a recent edition of the Campaigns & Elections political journal. Neely offers direct mail tips for candidates, […]
Got your survey?
Reminder: The Postal Service’s non-bargaining employees received an email Oct. 4 from Gallup, the organization that conducts the Postal Pulse survey. The email contains a link to a secure site where employees can take the survey. All employees are encouraged to participate in the survey, which has 13 questions and takes about 5 minutes to complete. […]
USPS: Cyber
October is National Cyber Security Awareness Month, a time for federal employees to learn how to protect personal information online and avoid cyber threats. During the month, the CyberSafe at USPS team will promote Stop. Think. Connect., the Department of Homeland Security’s national campaign to raise awareness of online safety. USPS has also introduced a […]
In remembrance
President Obama has ordered flags flown at half-staff to honor former Israeli President and Prime Minister Shimon Peres, who died Sept. 28. Flags should be flown at half-staff until sunset Sept. 30. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. […]
Delivered scans
When customers pick up packages or letters after receiving a notice, be sure to complete a “Delivered” scan. Tracking is important to customers and lets senders know their mailpieces have been delivered. […]
Rebecca Knuteson, Willmar, MN
A woman who had been stranded for four days after falling in her basement was rescued recently after Willmar, MN, Rural Carrier Rebecca Knuteson heard her cries for help. Knuteson was delivering mail when she detected the customer’s plea and called 911. Emergency responders and a neighbor broke into the home and found the woman […]
Kelly Dresser, Milton, WI
I loved the “Rail mail” article. It was very interesting and inspired me to research the subject. […]
Greenville, NC, Officer-in-Charge Stephanie Banks
“All postal employees during and after work hours cross paths with potential customers who would love to partner with the Postal Service.” […]
Read More… from Greenville, NC, Officer-in-Charge Stephanie Banks
Strictly business
The Postal Service is changing to better meet the needs of its business customers, PMG Megan J. Brennan told industry leaders this week. USPS is streamlining its systems to make it easier for business mail to enter the postal network and providing customers with data so they can track their mailings, the PMG said. “We’re […]
Protecting customers
The Postal Inspection Service and other agencies are joining forces to bust an international mail fraud ring that has robbed U.S. victims of hundreds of millions of dollars. Chief Postal Inspector Guy Cottrell joined Attorney General Loretta Lynch and other officials who announced the crackdown Sept. 22 at a news conference in Washington, DC. “The […]
Don’t panic
Staying calm in an emergency isn’t easy — just ask Shannon Fager. The Colorado Springs, CO, city carrier assistant was recently honored for safely completing her route during a heavy downpour that led to flash flooding. Fager was careful to avoid dangerous areas and managed to finish deliveries to all her customers. National Association of […]
Mail to Mars
When it comes to colonizing Mars, Elon Musk may be looking to the history of mail for insight. The Atlantic newsmagazine suggests there are parallels between the business magnate’s plans for Mars and the U.S. Mail-powered birth of the aviation industry. In the 1920s, Boeing Air Transport helped usher in the era of commercial flight […]
Capital Metro Area Enterprise Customer Care Replication Coordinator Dennis Elliott
“We need to take the time to investigate and provide a quality resolution for the customer. We don’t want to close the case until we provide that quality resolution.” […]
Read More… from Capital Metro Area Enterprise Customer Care Replication Coordinator Dennis Elliott
We value your business
Employees should strive to make all customer interactions positive. A small-business customer shared this feedback: “Service with a smile [and] being pleasant and friendly makes customers want to come back.” […]
Donna Myers, Fenton, IL
The story about “letter farmer” Rachel Weir was a real eye opener. It made my day to know there are people like her out there. […]
Michael Muhm, Box Elder, SD
Rural Carrier Michael Muhm’s actions “will never be forgotten,” a customer recently wrote in a note to the Box Elder, SD, Postmaster. The woman’s husband suffered a fatal heart attack while trimming a tree near their mailbox. Muhm found him, called 911 and went to their door to let her know something was wrong. The […]
Moving forward
The Postal Service’s Next Generation Delivery Vehicle acquisition process has entered its next phase. The process began in January 2015 when USPS held a kickoff meeting open to all interested technology and automotive suppliers. The open process was designed to attract the most innovative solutions. Following a review of the responses, 15 suppliers were determined […]
Tuning in
USPS leaders will meet with more than 12,000 business customers across the nation during the week of Sept. 19 to thank them and discuss ways to grow the mailing and shipping industry. The meetings will be part of National Postal Customer Council (PCC) Week, an annual event that brings participants together to get training, stay on […]
Like family
The Willernie, MN, Post Office puts service first — and their customers are feeling the love. The office’s three employees, including Postmaster Steve Boughan, are receiving praise for providing courteous and knowledgeable service to the town’s 500 residents, who have no mailboxes or door-to-door delivery due to narrow streets. Everyone has to head to the […]
‘A tremendous journey’
A new video transports viewers to the recent dedication of the Star Trek stamps. The 1-minute, 30-second clip features highlights from Star Trek: Mission New York, the three-day fan celebration where the ceremony occurred. “For more than 50 years, ‘Star Trek’ has entertained us, engaged us and taken us on a tremendous journey, inspiring optimism […]
Hollis White, Goleta, CA
The events of 9/11 and the following days flooded back to my mind after reading “Always on my mind.” Tears and pride for the countless people who endured that fateful time. We are all stronger than we know. […]
LMS engagement
Many employees are required to take the Engagement: State of the Team Conversation online course (number 10025926) by Friday, Sept. 30. Log into the Learning Management System and select “Learning Portal.” If the course is listed as mandatory, you’re required to complete it. […]
Charlotte, NC, Processing and Distribution Center Custodian James Davis
“I ‘deliver the brand’ by making the office a welcoming place to visit. It not only looks clean, but smells clean, too. Employees and customers really appreciate the work I do.” […]
Read More… from Charlotte, NC, Processing and Distribution Center Custodian James Davis
Debbie Poole, Spartanburg, SC
Spartanburg, SC, Retail Associate Debbie Poole recently saved two customers from a $300 loss. She noticed signs of a mail fraud scheme involving a shipment to Nigeria and PayPal, and she persuaded the customers to check their PayPal account before shipping their package. When they learned that promised funds were not in their account, Poole […]
Recovery mode
USPS has resumed most delivery and retail services in the aftermath of Hurricane Hermine, although Post Offices in some areas remain closed. Hermine, the first hurricane to make landfall in Florida since Hurricane Wilma in 2005, prompted evacuations throughout the Southeast this month. Two deaths have been attributed to the storm, which left several communities […]
Scanning scorecard
The Postal Service’s national scanning rating was 97.45 percent during the week ending Sept. 9, down from the previous week. Thirty-one districts and four areas met or exceeded the national average. Hawkeye (98.53 percent) claimed the top spot among the districts, besting Dakotas, which led the race for the previous 13 weeks. Among the areas, […]
Post scripts
Postal Service employees have several ways to get news about USPS, including Link mobile and the Area Update newsletters. There’s also Postal Posts, a blog that features articles written by employees across the nation. Postal Posts, which is geared toward employees and customers alike, addresses a variety of topics, including new stamps and package preparation tips. […]