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USPS focused on customers, PMG says

PMG Megan J. Brennan addresses a Sept. 22 gathering of the Greater Dallas PCC.
PMG Megan J. Brennan addresses a Sept. 22 gathering of the Greater Dallas PCC.

The Postal Service is changing to better meet the needs of its business customers, PMG Megan J. Brennan told industry leaders this week.

USPS is streamlining its systems to make it easier for business mail to enter the postal network and providing customers with data so they can track their mailings, the PMG said.

“We’re delivering your product with greater reliability and predictability, and we’re providing real-time visibility into the movement of the mail and packages throughout our network,” she said.

Brennan addressed about 400 mailing industry executives at a meeting hosted by the Greater Dallas Postal Customer Council (PCC), recipient of the 2015 PCC of the Year Award for a large market.

The meeting was part of National PCC Week, which brought an estimated 12,000 PCC members together with USPS leaders at more than 100 events.

The meetings, hosted by PCCs of all sizes, featured presentations, technology demonstrations, training sessions and workshops.

“National PCC Week is like our Super Bowl,” said Paul Brotz, a Michigan mailing services executive and co-chair of the Detroit PCC. “It’s a joint effort between the Postal Service and industry. We cannot be successful without working together as a team.”

PCC members said they appreciate the Postal Service’s participation.

Tanya Olah, who manages an Indiana college’s mailroom, attended a meeting of the Central Indiana PCC. “I learned a lot that I can bring back with me to the college,” she said.

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