The Postal Service will hold two webinars this week to explain recent changes to Domestic Certificate of Mailing (COM) forms. Each session will cover the same topics and show employees how to properly review and postmark these forms to ensure proper compliance and certify customers receive their requested service. The webinars will be held Tuesday, Jan. […]
An organization that works with the Postal Service to strengthen the mailing industry has a new leader. The Mailers Technical Advisory Committee (MTAC) recently elected Erv Drewek industry chair. He will serve a two-year term and lead MTAC alongside Consumer and Industry Affairs VP Jim Nemec, who serves as postal chair. MTAC provides technical guidance […]
You’ll know right when your packages arrive. That’s the message of a new TV ad that encourages customers to use the Postal Service for timely and accurate package shipping and delivery. Like the recent holiday commercials, the new spot promotes real-time delivery notifications, a service that alerts customers when their packages arrive. The alerts are […]
More consumers relied on USPS during the recent holiday season, a new poll has found. Twenty-one percent of adults said they used the Postal Service more during the holidays than in previous years, according to the survey by Rasmussen Reports. Sixty percent of respondents said they relied on USPS as much as they did before. […]
Most employees can’t view external videos on postal computers. However, employees can watch videos posted inside the firewall by visiting USPS-TV. […]
Every time I read “Heroes’ corner,” I’m amazed at how engaged our employees are with customers on their routes. They instinctively know when something is wrong. If that’s not engaged, I don’t know what is. […]
Today’s hero is featured in a full-length article. […]
“Defensive driving is more than a slogan. In a developing situation on the road, you have to anticipate problems and allow yourself reaction time to adjust. … I never take safety for granted.” […]
The Postal Service and one of its longtime collaborators plan to continue working together this year to harness technology in the mailing industry. USPS and the Mailers Technical Advisory Committee (MTAC) will focus on using technology to improve the way businesses enter their mail into the postal network, as well as the use of data […]
The Postal Service is expected to process millions of returns in January, when customers traditionally ship unwanted or not-quite-right holiday gifts back to retailers. USPS predicts an 8 percent increase in returns this month compared to last January’s volume of 6 million packages. To make it easy to return gifts through the mail, the Postal […]
A political action committee recently used Every Door Direct Mail to educate voters about election year issues in North Carolina, generating more than $175,000 in new revenue for the Postal Service. The sale began when Mid-Carolinas District Sr. Field Sales Representative Janese Agurs realized the committee was relying only on radio advertisements, outdoor signage and […]
Lometa, TX, Rural Carrier Robert “Bobby” Odom was driving to work recently when he saw a Ford Bronco swerve, flip and roll three times before resting on its roof. “The Bronco crossed right in front of me. I was very lucky it didn’t slam into my vehicle,” he said. Odom stopped, called 911 and rushed […]
Answer the phone within three rings, offer a friendly greeting, provide assistance and always end calls by thanking customers for using the Postal Service. Remember to keep reference material close to the phone to better serve customers. […]
The Combined Federal Campaign (CFC) is the world’s largest charity drive and the only authorized charitable fundraising campaign in federal workplaces. This year’s campaign ends Dec. 31. […]
The USPS mobile app is awesome. […]
“I always make sure my appearance demonstrates the pride I take in my work and the respect I have for our customers.” […]
Read More… from Winchester, VA, Retail Associate Dave Gochenour
Today’s hero is featured in a full-length article. […]
The Postal Service kicked off the year’s second quarter by dedicating the Maya Angelou stamp with help from first lady Michelle Obama, Oprah Winfrey and several others. Later in April, Forrester Research released a study that found USPS and the National Parks Service deliver the best customer service in the federal government. Other April highlights […]
For many USPS employees, not all public service occurred on the job this year. Sandy, UT, City Carrier Assistant Ron Lynch tapped the power of social media when he asked Facebook friends to send books to Matthew Flores, a customer’s child who loves to read but had no books of his own. Matthew received more […]
Email makes banking, shopping and communicating faster. It also makes you vulnerable to hackers who want to gain access to your personal and business information. To protect yourself, experts suggest taking these basic precautions when reviewing messages in your inbox: Assess the sender. Make sure you recognize the sender or the email address before opening […]
The National Postal Museum is showing the Big Apple some love. “New York City: A Portrait Through Stamp Art,” an exhibit of 30 original artworks commissioned by the Postal Service, is now on display at the Washington, DC, museum. The exhibit is divided into six categories that represent different areas of New York City’s heritage, […]
Birnamwood, WI, Rural Carrier Lori Szutkowski was delivering mail recently when a customer waved her down from a front porch. As Szutkowski got closer, she noticed the man was suffering from a severe head injury. Szutkowski called 911 and applied pressure to the wound, which occurred while the man was operating heavy equipment. Paramedics arrived […]
I was so taken by Sa’fyre Terry’s Christmas request that I took home the Link article and showed it to my grandkids. They helped me write a letter to her. […]
“I … let her know that I’m out here helping Santa deliver packages. He can’t handle them all.” […]
If customers have gifts to return through the mail, employees should advise them to use Click-N-Ship and free Package Pickup. […]
Freeport, IL, Rural Carrier Justin Moore was delivering mail recently when he noticed a man on the roof of a house. The man told Moore that his ladder fell. Moore found the ladder, placed it against the house and helped the man climb down. […]
PMG Megan J. Brennan is thanking Postal Service employees for their commitment to delivering the holidays for customers. “We rightly take pride in our performance,” Brennan writes in a new letter to employees. “From acceptance to delivery, we demonstrate our ability to handle customers’ packages with the care and attention they expect, and hold ourselves […]
Some of the nation’s top professional athletes are relying on the Postal Service to share the holidays with their loved ones. In a series of USPS-sponsored videos on the Post Game sports site, athletes such as Oakland Raiders defensive end Justin Tuck and Golden State Warriors forward Harrison Barnes are seen receiving care packages through […]
The Postal Service is on track to reach new heights in holiday package deliveries, the Wall Street Journal reported Dec. 22. USPS expects to deliver more than 600 million packages, up 15 percent compared to last year’s peak season. This means the Postal Service’s market share of holiday deliveries will increase to 40 percent, compared […]
The Postal Service is celebrating Operation Santa — its annual program to fulfill the holiday wishes of children in need — with a little help from Nasdaq. To honor the program’s 104th anniversary, Northeast Area VP Richard Uluski and Consumer Advocate John Budzynski rang the stock exchange’s closing bell Dec. 22. “The Postal Service is […]