Customer Interaction and Successful Complaint Resolution, now available in the Learning Management System, shows employees how to properly assist customers when responding to complaints and inquiries. The course number is 10024776. […]
Jackson, TN, Area Maintenance Technician David Bartsch was driving to work recently when he saw a vehicle broadside another car as it attempted to change lanes. The car’s airbags deployed and severely injured the driver. Bartsch pulled over, called 911 and comforted the driver until help arrived. […]
Mail continues to play an important role at the White House, where President Obama receives about 7,000 letters a day. Staffers sort through the correspondence each afternoon and forward 10 letters to the president, who often incorporates the messages into his speeches. Although most letters are emailed, many are handwritten. “I haven’t lived everybody’s life, and neither […]
The Postal Service continues to emphasize timely and accurate scanning data, PMG Megan J. Brennan says in her latest “Business Focus” video message. “Customers expect 100 percent visibility from induction to delivery,” Brennan says. “It’s a basic customer requirement.” The PMG also discusses the most recent quarterly financial results, as well the forced rollback in […]
The line between traditional and online shopping is getting blurrier. More retailers are opening “showrooms” that allow customers to try out merchandise before buying it. When customers decide to make a purchase, they order it online and have it shipped home. “We do a better job of selling clothes because we don’t stock the clothes,” […]
Greensboro District is taking a different approach to workplace safety — and receiving praise from Postal Service executives for its efforts. Managers and supervisors who conduct “safety walks” in the district’s facilities now look for areas of continuous improvement. This allows the leaders to identify best practices that can be replicated elsewhere in the district, […]
The national scanning score for the week ending March 11 was 97.11 percent, down from one week earlier. Western (97.49 percent) led the areas, followed by Southern (97.28 percent) and Eastern (97.14 percent). Forty-five districts exceeded 97 percent, beginning with Arkansas (98.22 percent). Portland (97.97 percent) finished second, while San Diego (97.76 percent) climbed eight […]
Employees who use the eTravel service can find updates in the news section. […]
“[To me, the Postal Service] means meaningful work, stability, family, friends and camaraderie.” […]
Read More… from Omaha, NE, Customer Services Supervisor Jessica Sorrels
Grand Rapids, MI, Letter Carrier Andrew “Louie” Kunst was delivering packages recently when he saw a teenager steal one. When the teen realized Kunst saw him, he dropped the package and ran away. Kunst retrieved the package, alerted his supervisor, brought the package back to the Post Office and contacted the customer. […]
Congratulations to “The Inspectors” for winning the Parents’ Choice Recommended Award. I watch the show each week and love learning more about what Postal inspectors do. […]
Quick, name the demographic group most likely to mail their tax returns. Give up? It’s young adults, also known as “millennials.” Seventeen percent of taxpayers between ages 18-34 mail their tax returns, compared to 8 percent of taxpayers ages 35 and older, according to a new survey by NerdWallet, a personal finance and information service. […]
The Postal Service has redesigned a Blue site that provides employees with guidelines and information for handling Election Mail and Political Mail. The site features standard operating procedures, service talks, logos, handouts, presentations and guidelines regarding campaign activities at Post Offices. Other highlights include a Political Mail kit and FAQs, along with advice on creating […]
Dedication runs in the Pentico family — and brothers Ronald and Ricky each have sizeable sick leave banks to prove it. The brothers, both Perry, IA, letter carriers, have accumulated more than 4,500 hours of sick leave between them. “It’s quite amazing to have employees as committed to their work as the Pentico brothers [are]”, […]
Reminder: CyberSafe at USPS training courses are available to help employees protect Postal Service and personal information. The courses, requirements and deadlines: CyberSafe 101: Passwords and Phishing (course number 10024251) is required for employees with active ACE user IDs. Deadline: April 30. CyberSafe 201: Data Protection (course number 10024852) is required for employees with active […]
USPS encourages employees to learn about pre-diabetes, a medical condition in which sugar levels are higher than normal but not enough to be classified as diabetes. At least 1 in 3 people in the United States have pre-diabetes. Symptoms include increased thirst, frequent urination, fatigue and blurred vision. Pre-diabetes can be reversed with proper treatment […]
The Address Management System (AMS) is a national database containing every delivery address, including ZIP Codes, ZIP+4 codes and city and state names. AMS is the foundation for all address correction tools. […]
Today’s hero is featured in a full-length article. […]
Read More… from Deidre Patterson, Kevin Martin, Jeff Sperry and Alan Mitchell, Columbus, OH
I’m thankful for Women’s History Month and the multicultural resource kits on Blue. […]
“Maintaining postal vehicles and keeping carriers safe while they’re on the road is my job — a job I take seriously.” […]
Read More… from Charlotte, NC, Vehicle Maintenance Facility Automotive Technician Mike Benton
President Obama has ordered flags flown at half-staff to honor former first lady Nancy Reagan, who died this week. Flags should be flown at half-staff until sunset Friday, March 11, the day of interment. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. […]
The Postal Service is celebrating the Denver Broncos’ recent championship with a commemorative envelope. The envelope features an image of Broncos players, the team’s logo and game score. Each envelope sells for $10. Checks and money orders should be made payable to Postmaster and mailed, along with a completed order form, to Broncos’ Souvenir Envelopes, […]
USPS is using its popular mobile app to show political campaigns how they can use mail to communicate with voters this election year. Candidates, strategists and others are receiving a new Postal Service mailer that encourages them to download the USPS “augmented reality” app to their mobile device. When recipients use the app to scan […]
Sandi Fisher and Beth Graham have been friends for most of their lives — even though they just met. Cameras from the TV newsmagazine “Inside Edition” recently captured their emotional face-to-face meeting after 38 years of being pen pals. “You’re shorter than I thought,” Fisher said through tears. In the late 1970s, a children’s TV […]
The USPS Customer Care Centers play an important role in serving customers, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. The care centers received more than 53 million calls last year. Most calls were handled by an interactive response system, but 12 million calls were directly answered by […]
Several labor custodians at the Columbus, OH, P&DC were having lunch together recently when a member of the group, Ernest Wheelwright, began choking and lost consciousness. Jeff Sperry and Kevin Martin worked together to perform the Heimlich maneuver on Wheelwright, while Deidre Patterson called 911 and Alan Mitchell notified the maintenance supervisor. Wheelwright regained consciousness. […]
“We’re an essential part of the unrivaled American infrastructure, allowing citizens to communicate and businesses large and small to ship goods and advertise their wares affordably and efficiently.” […]
Never connect your USPS-provided computer or mobile device to unsecured Wi-Fi hot spots at cafes, airports or other public spaces. The CyberSafe at USPS site has more tips for secure telework and travel. […]
I’m extremely proud of what our employees in Liverpool, NY, did for Matthew Watkins. It shows how caring we are. […]
The eTravel system will undergo scheduled maintenance this weekend. The site will be unavailable from Friday, March 4, at 9 p.m. EST through Sunday, March 6, at 5 p.m. EST. Users will be able to electronically submit travel reports and track reimbursements after 5 p.m. EST March 6. […]