Dana Clyburn, Teterboro, NJ
I was deeply touched by Pensacola, FL, Letter Carrier Glen Corbett’s act of respect for the veteran’s funeral procession. My dad was a vet. Corbett is a postal worker to be proud of. […]
Mike Milligan
Posts by Mike Milligan
Susan Deaton, High Point, NC
High Point, NC, Letter Carrier Susan Deaton was delivering mail recently when she encountered a customer who was experiencing medical problems, including slurred speech. Deaton called 911 and waited for paramedics, who took the woman to a hospital. Deaton then resumed her route. After spending a few days in the hospital, the woman was sent […]
Smart business
USPS is using technology to better serve business customers, Chief Marketing and Sales Officer Jim Cochrane told industry leaders at the National Postal Forum this week. “The future is all about the customer. We have to listen and quickly adapt to their needs,” he said. One example is Informed Delivery, a service that provides consumers […]
‘Here, there, everywhere’
The Postal Service’s commitment to business is the focus of the latest Priority: You TV ad. The 30-second spot shows USPS delivery vehicles moving packages across the nation. “Why do so many businesses rely on the U.S. Postal Service? Because when they ship with us, their business becomes our business,” the narrator says. The commercial […]
Eat, move, relax
Feeling stressed at work? USPS has advice: Eat, move and relax. The Postal Service recently introduced a page on LiteBlue to help employees focus on their well-being year-round. The page notes that eating healthy, light exercise and relaxation can help employees get the most out of their work day. Here are some tips: Skip fast foods […]
Oklee, MN, Retail Associate Madchen Mero
“We go the extra mile to make sure our customers leave with a smile.” […]
Gloria Frank, Troy, MI
I loved reading “Santa’s helpers.” The Carolina Forest, SC, Post Office employees’ actions made me feel warm and fuzzy. […]
Responding to complaints and inquiries
Customer Interaction and Successful Complaint Resolution, now available in the Learning Management System, shows employees how to properly assist customers when responding to complaints and inquiries. The course number is 10024776. […]
David Bartsch, Jackson, TN
Jackson, TN, Area Maintenance Technician David Bartsch was driving to work recently when he saw a vehicle broadside another car as it attempted to change lanes. The car’s airbags deployed and severely injured the driver. Bartsch pulled over, called 911 and comforted the driver until help arrived. […]
Mail to the chief
Mail continues to play an important role at the White House, where President Obama receives about 7,000 letters a day. Staffers sort through the correspondence each afternoon and forward 10 letters to the president, who often incorporates the messages into his speeches. Although most letters are emailed, many are handwritten. “I haven’t lived everybody’s life, and neither […]
Scan and deliver
The Postal Service continues to emphasize timely and accurate scanning data, PMG Megan J. Brennan says in her latest “Business Focus” video message. “Customers expect 100 percent visibility from induction to delivery,” Brennan says. “It’s a basic customer requirement.” The PMG also discusses the most recent quarterly financial results, as well the forced rollback in […]
Try, then buy
The line between traditional and online shopping is getting blurrier. More retailers are opening “showrooms” that allow customers to try out merchandise before buying it. When customers decide to make a purchase, they order it online and have it shipped home. “We do a better job of selling clothes because we don’t stock the clothes,” […]
Walk to remember
Greensboro District is taking a different approach to workplace safety — and receiving praise from Postal Service executives for its efforts. Managers and supervisors who conduct “safety walks” in the district’s facilities now look for areas of continuous improvement. This allows the leaders to identify best practices that can be replicated elsewhere in the district, […]
Scanning scorecard
The national scanning score for the week ending March 11 was 97.11 percent, down from one week earlier. Western (97.49 percent) led the areas, followed by Southern (97.28 percent) and Eastern (97.14 percent). Forty-five districts exceeded 97 percent, beginning with Arkansas (98.22 percent). Portland (97.97 percent) finished second, while San Diego (97.76 percent) climbed eight […]
Travel updates
Employees who use the eTravel service can find updates in the news section. […]
Omaha, NE, Customer Services Supervisor Jessica Sorrels
“[To me, the Postal Service] means meaningful work, stability, family, friends and camaraderie.” […]
Read More… from Omaha, NE, Customer Services Supervisor Jessica Sorrels
Andrew “Louie” Kunst, Grand Rapids, MI
Grand Rapids, MI, Letter Carrier Andrew “Louie” Kunst was delivering packages recently when he saw a teenager steal one. When the teen realized Kunst saw him, he dropped the package and ran away. Kunst retrieved the package, alerted his supervisor, brought the package back to the Post Office and contacted the customer. […]
Kristi Newman, Washington, DC
Congratulations to “The Inspectors” for winning the Parents’ Choice Recommended Award. I watch the show each week and love learning more about what Postal inspectors do. […]
Youth and taxes
Quick, name the demographic group most likely to mail their tax returns. Give up? It’s young adults, also known as “millennials.” Seventeen percent of taxpayers between ages 18-34 mail their tax returns, compared to 8 percent of taxpayers ages 35 and older, according to a new survey by NerdWallet, a personal finance and information service. […]
Gearing up
The Postal Service has redesigned a Blue site that provides employees with guidelines and information for handling Election Mail and Political Mail. The site features standard operating procedures, service talks, logos, handouts, presentations and guidelines regarding campaign activities at Post Offices. Other highlights include a Political Mail kit and FAQs, along with advice on creating […]
Family leave
Dedication runs in the Pentico family — and brothers Ronald and Ricky each have sizeable sick leave banks to prove it. The brothers, both Perry, IA, letter carriers, have accumulated more than 4,500 hours of sick leave between them. “It’s quite amazing to have employees as committed to their work as the Pentico brothers [are]”, […]
Training days
Reminder: CyberSafe at USPS training courses are available to help employees protect Postal Service and personal information. The courses, requirements and deadlines: CyberSafe 101: Passwords and Phishing (course number 10024251) is required for employees with active ACE user IDs. Deadline: April 30. CyberSafe 201: Data Protection (course number 10024852) is required for employees with active […]
Know the symptoms
USPS encourages employees to learn about pre-diabetes, a medical condition in which sugar levels are higher than normal but not enough to be classified as diabetes. At least 1 in 3 people in the United States have pre-diabetes. Symptoms include increased thirst, frequent urination, fatigue and blurred vision. Pre-diabetes can be reversed with proper treatment […]
What’s AMS?
The Address Management System (AMS) is a national database containing every delivery address, including ZIP Codes, ZIP+4 codes and city and state names. AMS is the foundation for all address correction tools. […]
Deidre Patterson, Kevin Martin, Jeff Sperry and Alan Mitchell, Columbus, OH
Today’s hero is featured in a full-length article. […]
Read More… from Deidre Patterson, Kevin Martin, Jeff Sperry and Alan Mitchell, Columbus, OH
Sara Monte, Trenton, NJ
I’m thankful for Women’s History Month and the multicultural resource kits on Blue. […]
Charlotte, NC, Vehicle Maintenance Facility Automotive Technician Mike Benton
“Maintaining postal vehicles and keeping carriers safe while they’re on the road is my job — a job I take seriously.” […]
Read More… from Charlotte, NC, Vehicle Maintenance Facility Automotive Technician Mike Benton
In remembrance
President Obama has ordered flags flown at half-staff to honor former first lady Nancy Reagan, who died this week. Flags should be flown at half-staff until sunset Friday, March 11, the day of interment. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. […]
Mile high
The Postal Service is celebrating the Denver Broncos’ recent championship with a commemorative envelope. The envelope features an image of Broncos players, the team’s logo and game score. Each envelope sells for $10. Checks and money orders should be made payable to Postmaster and mailed, along with a completed order form, to Broncos’ Souvenir Envelopes, […]
Digital politics
USPS is using its popular mobile app to show political campaigns how they can use mail to communicate with voters this election year. Candidates, strategists and others are receiving a new Postal Service mailer that encourages them to download the USPS “augmented reality” app to their mobile device. When recipients use the app to scan […]