An Illinois Postal Service facility is using new tools and training to create cleaner, healthier workplaces. The Carol Stream Processing and Distribution Center has introduced Custodial Team Cleaning, a national program that combines tried-and-true approaches with environmentally friendly processes. “This is a new era of cleaning,” said JoJo Francisco, a custodian at the facility. The […]
Reminder: The internet isn’t a playground. It’s important to teach your children about online safety. If you’re a parent, the CyberSafe at USPS team offers these suggestions: Talk to your kids about online safety. Encourage children to come to you if they see something online that makes them feel uncomfortable. Emphasize the concept of credibility. […]
Premium Forwarding Service-Residential allows customers to ship mail from a domestic primary residential address to a temporary address. […]
Jacksonville, IL, Letter Carrier David Helmich was driving an LLV recently when it caught fire. Helmich secured all of the mail and safely exited the vehicle. Firefighters later extinguished the flames. Helmich didn’t sustain injuries and no mail was lost. […]
“I would like to thank all of our retail associates for their attention to customer service. Our customers are [important] and we need to constantly remind them that we value their business.” […]
My daughter lives in Orlando and works in the entertainment industry. She lost four co-workers in the recent tragedy. […]
USPS employees collected more than 80 million pounds of food during this year’s Stamp Out Hunger food drive, a new record. The total, announced June 20, surpasses the previous record of 77 million pounds. The annual drive has collected 1.5 billion pounds since it began in 1993. “These results are gratifying because they mean that even […]
Carl Junction, MO, Postmaster Sharon Clark received widespread praise in the press upon her retirement this month. “I just love this community,” Clark said in a segment aired by the local Fox station. Carl Junction leaders proclaimed June 1 Sharon Clark Day and honored her at a ceremony where customers spoke on her behalf. “She’s been […]
The Smart Business Moments site has expanded to include daily safety tips. The new tips are part of an overall initiative to promote safety as a core value, reduce accidents, and engage employees in the process of enhancing the Postal Service’s safety culture. “Smart safety moments provide employees with quick reminders on ways to perform their […]
The Postal Service’s Computer Incident Response Team, which safeguards USPS computer assets and systems, has expanded its mission to become the CyberSecurity Operations Center (CSOC). CSOC will identify and monitor security threats to USPS computer systems. The Postal Service created CSOC to establish a coordinated, world-class security program to protect USPS systems from online attacks […]
Reminder: Information Technology will update some of the Postal Service’s email distribution list names Wednesday, June 22, at 5:30 p.m. EDT. If a list’s name includes a tilde (~), the tilde will be removed. If a list’s name has a pound sign (#), the sign will be replaced with an underscore (_). The process will […]
Thank goodness for employees like Laurie Ellerman and Kati Gogolka-Delude. The man who thought he won the lottery might have been left destitute if it weren’t for them. […]
Retail units should not send PS Form 6401, Money Order Inquiry, to the Scanning and Imaging Center. This form is transmitted electronically into the Money Order Inquiry System. Exceptions are outlined in the Accounting site’s tips for completing a PS Form 6401 section. […]
“I treat customers the way I want to be treated. It comes naturally when you like what you’re doing.” […]
Read More… from Frederick, MD, Retail Associate Melissa Parker-Calhoun
Letter carriers can be the eyes and ears of their communities — and in the case of Jeff Larosa, the nose, too. Larosa was delivering mail in Parma, OH, recently when he smelled natural gas. He sought out a nearby homeowner to alert her to the problem. She contacted the gas company, which was able […]
People across the nation are putting pen to paper following this week’s mass shooting in Orlando, FL. Businesses and organizations are hosting events for individuals to write letters, cards and other messages for the victims’ families. At one event in Bloomington, IN, participants were provided with the mailing addresses for the gay club where the […]
USPS will conduct a teleconference Monday, June 20, to update employees on the latest Postal Pulse survey results and ongoing employee engagement efforts. Employee Engagement Executive Director Kelvin Williams will deliver the presentation, which will address the importance of engagement, the evolution of the survey and upcoming initiatives. The session will be held from noon-1 […]
Two Postal Service employees were recently honored for their efforts to help the organization become more sustainable. Environmental Specialist Julie Theroux and Hinsdale, NH, Postmaster Cindy Mason received a Federal Green Challenge Sustainability Award from the Environmental Protection Agency (EPA). Theroux’s accomplishments include developing a series of guidebooks for 3,200 Post Offices in New England […]
The Postal Service is expanding Informed Visibility, a platform that provides businesses with data and analytics that help them improve their marketing efforts. Mail tracking functionalities from IMb Tracing for Intelligent Mail barcodes and PostalOne will be added to Informed Visibility this summer, providing commercial mailers with additional insights into their mail flows. IMb Tracing […]
Kudos to Letter Carrier James Robinson and the Chicago District team tasked with strengthening address management. Everyone has something to contribute to our organization’s success. Truly, this is employee engagement. […]
Mechanic Falls, ME, Rural Carrier Darlene Thomas recently noticed uncollected mail in a customer’s box and knocked on the woman’s door. When no one answered, Thomas peered through a window, saw the customer lying in an unusual position, and called 911. The woman, who had suffered a heart attack and been without medication for as […]
“Each of us is working hard to secure the future of the Postal Service. Implementing strategies to fully engage the workforce will pay huge dividends for our employees and … customers for years to come.” […]
Phishing scams — attempts to steal IDs, passwords and other sensitive information from an employee or consumer — are prevalent online. The CyberSafe at USPS site on Blue has tips to identify and avoid phishing. […]
Are you engaging your employees on a daily basis? If not, then Postal Service leaders have another question: What are you waiting for? Last month, all USPS managers should have completed a review of the results of the latest Postal Pulse survey, conducted a “state of the team” conversation with employees and submitted plans to […]
Hackers recently revealed information from millions of LinkedIn accounts — including 8,000 accounts associated with USPS email addresses. The information, which the hackers posted online, was stolen during a security breach on the business-oriented social media site in 2012. Many of the passwords associated with Postal Service email addresses were easily guessable since they contained […]
USPS reminds employees to prepare for hurricane season, which began this month and continues through Nov. 30. Most coastal areas, including the Caribbean and Pacific, are subject to hurricanes. The storms can cause high winds, heavy rain, flooding and other dangerous conditions. Take these steps to prepare: Complete a personal preparedness plan that includes a […]
AARP is offering discounted memberships to all Postal Service employees, regardless of age. Employees can now receive 15 percent off all AARP membership terms (1, 3 and 5 years). Current members will also be able to use this offer to extend their current membership at the discounted rate. AARP membership benefits include travel and dining […]
Consumers will spend an average $125.92 on Father’s Day gifts this year, up more than $10 from 2015, according to new projections from the National Retail Federation. Total spending is expected to reach $14.3 billion, the highest in the survey’s 13-year history. However, moms still outrank dads: Consumers were expected to spend an average $172.22 on […]
“We want employees to think like customers. We want them to ask themselves how they would feel if the package they were expecting was never delivered because someone didn’t scan it properly. That’s not the experience we want to provide to our customers.” […]
Lubbock, TX, Letter Carrier Higinio Martinez was delivering mail recently when he heard cries from a woman who had fallen in her driveway. Martinez helped the woman inside her home and called 911. The woman is now recovering from a slipped disc. […]