Steve Jones remembers the day in 2004 when his brother suggested they ride bikes across Iowa. Jones assumed his brother was referring to their motorcycles. When Jones learned his brother actually wanted to ride bicycles, he had one response. “Are you crazy?” Flash forward to today, and Jones — a customer services supervisor at the […]
Thanks so much for featuring Philadelphia District Field Account Representative Denny Palandro and the Philadelphia Mummers Parade. I had no idea there was such a thing. Now I have to see it for myself. […]
Employees should strive to make all customer interactions positive. A small-business customer shared this feedback: “Service with a smile [and] being pleasant and friendly make a customer want to come back.” […]
“Ensuring each and every customer has a positive experience with the Postal Service — whether it is at the retail counter or with their mail delivery — is the best way to deliver the brand.” […]
Sioux Falls, SD, Letter Carrier Tommy Heuer could have looked the other way when a man limped toward him recently on the street, blood visible on his face and arm. But Heuer stopped to see what he could do to help. He learned that the man had been stabbed, and that an ambulance was on […]
The Postal Service has made significant improvements in Priority Mail deliveries, led by two areas that are exceeding national performance targets. During the current fiscal year’s third quarter (April 1-June 30), the nationwide Priority Mail score improved almost three percentage points compared to one year earlier. The score measures on-time deliveries and other service standards. […]
Brownies, snacks and toiletries may not seem like much, but to U.S. troops deployed overseas, it’s a reminder that family and friends back home haven’t forgotten them. Texas-based Military Moms and Wives of Brazoria County is one of several organizations that send care packages to U.S. military stationed aboard. According to the group’s site, the […]
USPS and the Postal Inspection Service are helping to raise the public’s awareness of the prevalence of foreign-based scams. The crimes frequently target older people, requiring them to mail something to scammers in other countries. “Many people respect the Postal Service and believe these mailing requests are legitimate because the sender used First-Class Mail,” said […]
Altha “Cookie” Rainwater-Lewis didn’t realize she was blazing a trail when the Postal Service promoted her to distribution operations manager in Lubbock, TX. Rainwater-Lewis is the first woman and the first African-American to hold the job. “I had no idea that I would be making history,” she told the Avalanche-Journal last week. “Now that I […]
A customer survived a recent fall from her porch and a serious leg injury, thanks to the quick response and military training of Strawberry Plains, TN, Rural Carrier Walter Wilson. He saw the woman fall and rushed to her aid. Wilson applied a tourniquet to slow the profuse bleeding and administered other first aid until […]
When working with customers, put yourself in their shoes. Providing friendly, courteous and knowledgeable service is how USPS delivers positive experiences to customers. […]
When USPS paired PMG Megan J. Brennan’s message in the “Lockstep” TV ad with the shot of rolling postal vehicles at daybreak, it created effective advertising. Well done. […]
“You can make a great career with the Postal Service. Learn every aspect of your job and maintain good attendance.” […]
Read More… from Washington, DC, Distribution Operations Supervisor Waverlye Vaughan
The Postal Service has released Pickup Trucks, four stamps that honor the reliable, rugged vehicles that motorists have driven for almost a century. “The pickup truck embodies America’s strong work ethic — the work it takes to transport the country’s building blocks, to operate our nation’s agricultural centers, and to grow our businesses and communities,” […]
President Obama has ordered flags flown at half-staff to honor victims of the July 14 truck attack in Nice, France. Flags should be flown at half-staff until sunset July 19. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. The flag should […]
You know mail has been delivered by automobile, airplane and the Pony Express, but did you know it’s also been sent via missiles? On June 8, 1959, 3,000 letters were launched by a U.S. Navy submarine in a nuclear-capable turbojet cruise missile. The letters landed at a naval station in Mayport, FL, after a 20-minute […]
The Anaheim, CA, Processing and Distribution Center (P&DC) is leading the nation in processing flat-sized mail for the third year in a row. The facility ranked highest on a recent performance ranking of Flats Sequencing System (FSS) machines, which sort flat-sized mailpieces into delivery point sequences at high speeds. The P&DC’s performance factored throughput, acceptance […]
Windfall, IN, Rural Carrier Angela Kemper-Grimes will be one of 2,200 Hoosiers who’ll carry a torch during a special relay run this fall to honor Indiana’s 200th anniversary. Each runner will pass the torch along a 3,200-mile route that runs through each of the state’s 92 counties. “I’ve grown up in Windfall, still live here, […]
What is OMAS? The Office Mail Accounting System is an automated system that helps federal agencies monitor their postage costs. […]
“Regardless of the position we hold, we all come across potential customers for the Postal Service.” […]
Read More… from Atlanta District Business Development Specialist Sonia Holley
Holladay, UT, Letter Carrier Steve Lopez was delivering mail recently when he saw tenants being evacuated from a smoke-filled apartment building. First responders at the scene indicated everyone was accounted for, but Lopez noticed a tenant wasn’t among the evacuees. After determining it was safe to do so, he ran into the building, found her […]
I’m so proud USPS is helping its employees in West Virginia recover from the recent floods. I work for a great organization. […]
The Postal Service continues to monitor a possible work disruption affecting Canada Post. Canada Post has announced negotiations are continuing with the Canadian Union of Postal Workers (CUPW). Last week, Canada Post issued a 72-hour lockout notice, but the agency withdrew the notice July 10. If a full strike or work stoppage occurs, the Postal Service […]
Reminder: The Postal Service requires employees who handle payment card information to complete a combination of courses depending on their role and system access. These courses meet the payment card industry data security standards, a set of industry requirements to help organizations protect customer data when conducting credit card transactions. Four courses must completed by […]
Two Postal Service executives received new appointments last week. Gregory Crabb was named acting chief information security officer and Digital Solutions vice president. He leads the Postal Service’s efforts to strengthen the integrity of the organization’s information systems, while accelerating its digital product development. Crabb’s previous assignments include serving as the Postal Inspection Service’s inspector […]
Districts across the nation are competing in a challenge to educate customers and employees about USPS international products and services. Postmasters, business development specialists and district international coordinators are collaborating to show retail associates how to submit sales leads and sell more international products to maximize revenue. “[These districts] are thinking out of the box,” said […]
The Postal Service’s ability to deliver for businesses is the focus of a new TV commercial narrated by PMG Megan J. Brennan. The 30-second spot highlights the shipping cycle from the time customers order merchandise until the moment USPS delivers their packages. “Americans are buying more and more of everything online — and so many […]
Letter carriers know the neighborhoods they serve, says Buffalo, NY, carrier John Scive. “You get to know … when something looks out of place,” he says. That instinct led Scive to act decisively when he recently saw a woman slumped over in her running car. He asked a customer to approach the car with him, […]
Employees must complete and submit PS Form 2856, Damage Report of Insured Parcel and Contents, for any damaged article claim. If an employee fails to properly complete and submit this form, the customer’s claim will be denied. The Accounting site’s Handling a Damaged Article at the Local Post Office section has more information. […]
“Bigger and better” was a great story. […]