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Strike update

Canada Post and the Canadian Union of Postal Workers (CUPW) have reached tentative two-year contract agreements, subject to ratification. These tentative agreements are the result of negotiations that have been proceeding for several months. In a statement, Canada Post noted the outcome brings “much-needed certainty” as businesses and consumers prepare for the upcoming holiday shipping […]

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Service success

Western New York District used teamwork and data analysis to improve its recent Priority Mail score, but employees also relied on the Lean Six Sigma improvement process. A team used Lean Six Sigma principles to analyze the NW Rochester Processing and Distribution Center’s Priority Mail procedures. The team identified ways to stagger the manual Priority […]

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Showcasing sustainability

USPS is seeking nominations for the next round of Postmaster General Sustainability Excellence Awards. The awards will honor facilities, groups and individuals who helped the Postal Service become more sustainable during the current fiscal year, which ends Sept. 30. Nominations are sought in several categories: small facilities (1-49 employees), medium facilities (50-299 employees), large facilities […]

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Weathering the storm

This summer brought serious flooding to Louisiana and West Virginia, major fires throughout the West and tornadoes in the Midwest, along with tropical storm and hurricane watches in other areas. USPS employees are on the front lines, adapting to conditions and always among the first to restore service and support to their communities. The Postal […]

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Mary Beth Chavis, Lake View, SC

When she realized she’d been lured into a lottery scam, a 78-year-old woman recently turned to Lake View, SC, Postmaster Mary Beth Chavis for help. The customer contacted Chavis after sending nearly $5,000 in cash via Priority Mail Express. Before delivery, Chavis contacted the Post Office where the money was headed. Postal inspectors returned the […]

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Scanning scorecard

The Postal Service’s national scanning rating was 97.51 percent during the week ending Aug. 26, down slightly from the previous week. Forty-one districts and three areas met or exceeded the national average. Dakotas (98.52 percent) led the districts, while Capital Metro (97.74 percent) topped the areas. Scanning allows customers to track their packages and other […]

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Fast tracking

Ashley Sallers wants to build a future with the Postal Service. The Chicago city carrier assistant, who joined USPS six months ago, was among 100 employees who attended a recent career conference organized by Chicago District. The meeting included workshops on topics such as career development opportunities and preparing for success. “I gained a lot […]

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FEGLI open season

The Federal Employees’ Group Life Insurance Program (FEGLI) open enrollment period begins Sept. 1. FEGLI provides group term life insurance for federal employees and retirees, as well as many of their family members. During the 30-day open season, eligible Postal Service employees can enroll in FEGLI or increase their coverage up to the program maximum […]

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Package perfection

The districts that led the nation in third-quarter Parcel Select performance have one thing in common: a commitment to involving employees in the process. USPS exceeded its goal for Parcel Select — the organization’s fastest-growing package product — by almost two-tenths of a percentage point during the third quarter (April 1-June 30). Managers in the […]

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Get ready

September is National Preparedness Month, a time to prepare for the types of emergencies that could affect you where you live, work and visit. The Postal Service encourages you to plan how you will stay safe and communicate during disasters that may affect you and your family. You’re also encouraged to become aware of the […]

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John Kenenitz, Mount Carmel, PA

Accumulating newspapers outside a customer’s home in Mount Carmel, PA, recently prompted John Kenenitz to check on the woman. The letter carrier found her screen door locked from the inside and saw her car in the driveway, so he called 911. A police officer entered the house and found that the woman had been collapsed next […]

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Call of duty

When a tornado destroyed Kokomo, IN, Postmaster Dennis Sweeney’s home last week, he knew what he had to do — keep the Post Office running. Sweeney left work when he heard his house was hit. His wife was at her job, although his dog was home. “My first reaction when I saw the house was to […]

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Raising revenue

USPS is on track to generate almost $1 million in new estimated revenue this year through a first-of-its-kind alliance between Supply Management and Small Business Sales. The two departments are jointly participating in events that target diverse small businesses, including minority, women and veteran-owned companies that want to do business with federal agencies. Supply Management […]

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It’s show time

The Postal Service is inviting employees to audition for a TV commercial that will debut this holiday season. No prior acting experience is required. The commercial, part of the Priority: You campaign, will showcase the Postal Service’s reliability. To audition, follow these steps: • Create an audition video. In the video, state your name, where […]

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Haul on wheels

Sacramento District is proving going green saves greenbacks. In 2015, the district decided to revamp its sustainability efforts. Instead of paying private companies to haul recyclables, the district decided to reduce its carbon footprint by backhauling — using Postal Service vehicles to haul recyclables to recycling centers on return trips from facilities. A staging area […]

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Defend your data

Is there important information stored on your home computers? It’s important to take extra security measures against hackers, especially if multiple people use your home computers or if you use the device to manage your finances. Here are some tips: Build a firewall. Protect your computers against viruses and malware by using antivirus software and […]

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No confusion

USPS is updating the terminology customers see when they go online to track packages, part of ongoing efforts to simplify Postal Service package tracking. When customers go to usps.com to check the status of a package, the term “Shipping Partner” is used when another business or shipping company has possession of the parcel. Based on […]

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Earl Armstrong, Toledo, OH

The elderly man wandering around the parking lot was confused and vulnerable. Postal Vehicle Services Operator Earl Armstrong recently encountered him outside the Toledo, OH, Processing and Distribution Center, where he’d apparently driven wearing clothes over his pajamas and carrying a wallet full of cash. He couldn’t tell Armstrong how to reach family members or […]

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Training video

Employees can view a new PS Form 2240-R training video on the Accounting site. The video demonstrates how to fill out PS Form 2240-R, Rural Pay or Leave Adjustment Request for PS Form 1314, and submit it online. Employees should no longer mail PS Form 2240-R to the Scanning and Imaging Center. […]

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Periodicals progress

USPS has boosted its Periodicals performance, one of several areas where the organization has made major service improvements. During the third quarter (April 1-June 30), USPS achieved its highest quarterly Periodicals achievement on record, improving its performance by more than 4 percentage points compared to the same period one year earlier. Periodicals include newspapers, magazines […]

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Bright idea

How much does it cost to change a light bulb? You might be surprised, according to employees at the Grand Forks, ND, Post Office. For years, the office used high-pressure sodium lights in the garage. The lighting was expensive, outdated and performed poorly. Each burned out bulb cost more than $100 to replace. Then managers […]

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Mail mystery

A South Carolina newspaper has solved a mystery surrounding five faded postcards from the World War II era. The cards were addressed to James E. Estes, who served in the Army during the war. The cards are postmarked between 1937 and 1945 and were sent from friends and other acquaintances. Each card has a green […]

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