Sears Holding Corp.’s recent decision to close 150 department stores has prompted a wave of nostalgia for the retail giant’s storied catalog business. Richard W. Sears introduced his company’s first print mailer, advertising watches and jewelry, in the 1880s. As Sears’ selection of merchandise expanded, so did its catalogs. Before long, customers could order appliances, […]
Happy trails. Allen Kane, the National Postal Museum’s director since 2002, is retiring. Kane, who previously worked for USPS for 30 years, expanded the Washington, DC, museum’s exhibition space, boosted the number of exhibitions and improved its fundraising efforts. He lists the opening of the museum’s William H. Gross Stamp Gallery as one of his proudest […]
“Great customer service begins at ‘hello’ with a warm welcome, plenty of eye contact and a genuine smile.” […]
Read More… from Sebastopol, CA, Post Office Officer in Charge A.J. Sadullah
Letter Carrier Glenn Palinkas recently grew concerned about an older customer on his route in Tarboro, NC. He knew how much she looked forward to getting mail, and it was piling up over several days. Palinkas approached his supervisor, who contacted police. Responding officers found that the woman had died. […]
New England Patriots quarterback Tom Brady is a caring individual. It’s unheard of in this day and age of technology to mail someone a two-page, handwritten letter. […]
Need help finding a course-delivery method in the Learning Management System (LMS)? Use the LMS extended search option to choose the delivery method you’re seeking, such as classroom, virtual learning or online training. […]
Mother Nature is shaking things up this winter, delivering extreme weather to areas that are usually spared from her wrath. States such as Alabama, Louisiana and North Carolina have experienced snow, sleet and hail in recent weeks, while California, Nevada and Oregon have been hit with blizzards. Despite these challenges, Postal Service employees are keeping […]
The Postal Service’s supplier diversity program is getting attention from Savoy, a newsmagazine that covers a variety of topics, including business, education and technology. USPS is “a recognized leader in multicultural business opportunities,” the publication reported in its latest issue. The article noted that in fiscal 2015, the Postal Service had contract commitments that exceeded […]
North America’s top catalog printer is working with the Postal Service to ensure the shopping publications meet customers’ changing needs. Arandell Corp., based in Menomonee Falls, WI, credits USPS with simplifying the mailing system and making other improvements that benefit the company’s clients. The relationship between the Postal Service and Arandell strengthened in 1987, when […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.42 percent during the week ending Jan. 13, up from one week earlier. Dakotas (98.7 percent) topped the districts, while Western (97.75 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps the Postal Service improve efficiency and network management. […]
I truly enjoy reading Link every day. […]
“Safety is a major responsibility of an empowered employee. Remaining aware and reporting potential dangers creates a safer workplace.” […]
Effective immediately, postal retail units must complete the new USPS gift card destruction form for all cards that are damaged, opened or activated but not sold. The original completed form and the cards must be sent by Priority Mail to the address listed on the form. Units should retain a copy of each form, which is […]
Letter Carrier Eric Momsen was delivering mail recently in Berlin, WI, when he heard screaming. He looked around and quickly identified the source: a frantic woman using a cellphone on her front porch. Momsen rushed over and learned that her 6-month-old daughter was inside and had stopped breathing. He went in and found the baby […]
Sean and Kariann Riley received an outpouring of support when their son, a promising young athlete, was killed last year. They also received something they didn’t expect: a letter from Tom Brady. “It would have been easy to send a card or an email,” Sean Riley recently told Sports Illustrated after receiving the two-page, handwritten […]
The Postal Service has a new tool to help delivery units make better use of limited operational space. The Space Constrained Facility Playbook is a comprehensive plan to reorganize delivery units that are struggling with space challenges amid rising package volumes. The playbook was developed by a team of employees from the seven USPS areas […]
USPS Sales employees discuss their careers in a new job recruitment video. “Our brand is trusted and proven,” says Capital District Sr. Field Sales Representative Natasha Persaud. “As a sales person, it’s the perfect opportunity.” The Postal Service also offers “cutting edge” products that incorporate technology such as augmented reality, says Dallas District Sr. Sales […]
The Postal Service and Aprisa Express, an international shipping and logistics company, have a history that goes back 20 years. Aprisa specializes in online commerce, mail freight, and parcel shipments in Mexico, South America and other major markets around the world. “Together with USPS, we’re making the world a smaller place by helping U.S. companies […]
The world needs more people like Warren, RI, Letter Carrier Odalis Penn, who sensed something was wrong when a customer hadn’t collected her mail. Bless you for being such a caring person. […]
“Passport acceptance clerks provide an essential service. I like the fact that we are also helping facilitate travel that may produce meaningful memories for our customers.” […]
Read More… from Annandale, VA, Post Office Customer Services Supervisor Soonha Kim
A letter carrier delivering mail in Albuquerque, NM, recently alerted motorists to a sinkhole that appeared and eventually grew to about 6 feet in diameter. Christopher Jaramillo parked his postal vehicle near the sinkhole to discourage drivers from getting near it, and a nearby resident reported that he flagged her down to ensure her safety. Officials […]
Eight fiscal 2017 Strategic Training Initiatives courses are available in the Learning Management System (LMS). The existing pre-populated training courses in LMS must be completed by their respective completion dates. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.31 percent during the week ending Dec. 30. Dakotas (98.3 percent) topped the districts, while Western (97.66 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps the Postal Service improve efficiency and network management. Scores and standings change continually. […]
People want to know: Who is the little girl who sang about wanting a hippopotamus for Christmas in the Postal Service’s holiday TV campaign? Her name is Gayla Peevey and the former child star is experiencing a comeback of sorts thanks to the ad featuring her 1953 hit. No one is more surprised than Peevey […]
A USPS employee recognized in 2015 through the Postmaster General Heroes’ Program recently received another prestigious honor for his heroic act. Arlington, VA, Administrative Judge Peter F. Pontzer was awarded the Carnegie Medal, which recognizes acts of outstanding civilian heroism. Pontzer was vacationing with his family on the North Carolina coast when two teenagers became […]
Before adventure cyclist Meg Whiston began a journey from Montana to Alaska, she made sure her loved ones knew where to send mail. Whiston mapped her 2,500-mile bicycle trek around eight Post Offices where her family and friends could send letters and snacks, she writes in Adventure Cyclist magazine’s latest issue. Whiston stopped every 8 […]
Would you like to help protect customers from crimes involving the U.S. Mail? The Postal Inspection Service will accept applications for postal inspector positions from Monday, Jan. 9, at 12:01 a.m. EST through Friday, Jan. 13, at 11:59 p.m. EST. Inspectors are federal law enforcement agents with investigative jurisdiction in all criminal matters involving the […]
“Passport fairs are a great way to raise awareness that Post Offices can process all your passport needs, including photos, renewals, new passports and children’s passports. It helps bring new revenue to the Post Office that might otherwise be lost.” […]
Read More… from Tulsa, OK Customer Services Supervisor Shauna Nye
The “All aboard” article about the new employee program was awesome. We need this for new employees in every job. Like the article says, “[I]t lets them know we are happy to have them on board.” […]
It was a bad situation, but a postal employee’s timing couldn’t have been better for a customer who recently suffered a seizure. Rural Carrier Debra Grace-Sims was delivering parcels to Melvin Blake’s home when she saw him outside in distress. She rushed to his side to prevent him from falling, then lowered him to the […]