Christina Balignasa McLeod understands the importance of telephone etiquette. The San Diego District consumer affairs associate and five co-workers field approximately 65 customer calls a day. McLeod strives to treat each caller with courtesy and respect. “I love dealing with customers’ issues and providing resolutions,” she says. USPS encourages this kind of approach. By improving […]
The new eBuy2 catalog for Nestle 5-gallon bottled drinking water service is now available. Here’s what you should know: • Postal Service facilities that currently receive service from Nestle should complete a new eBuy2 requisition to fund service for the remainder of fiscal 2019, which ends Sept. 30. • Facilities that started new service from […]
FOIA Award. The Postal Service recently honored Marina Dejo-Nicholson, a labor relations systems manager, for her efforts to respond to Freedom of Information Act (FOIA) requests. Dejo-Nicholson, who works at USPS headquarters in Washington, DC, received a Chief FOIA Officer’s Award. The quarterly program recognizes employees who respond to requests in a timely manner and […]
Daniel Virgilio, the Danbury, CT, city carrier assistant profiled in “Heroes’ Corner” last week, literally saved his customer’s life. […]
Letter Carrier Bonnie Enabnit was recently delivering mail in Lake City, IA, when she smelled smoke and heard an alarm going off inside a home where renovation work was being done. Enabnit immediately alerted a neighbor and called 911. Firefighters soon arrived and discovered that gloves placed on top of a space heater had started […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.64 percent during the week ending Jan. 25, down from one week earlier. Western (97.9 percent) led the areas, while Dakotas (98.95 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
The Postal Service announced plans this week for five additional stamp releases in 2019. The stamps are: Star Ribbon, which features a tri-colored ribbon, folded into a patriotic symbol “Little Mo,” a release that honors tennis champion Maureen Connolly Brinker (1934-1969) Ellsworth Kelly, 10 designs that highlight the famed abstract artist’s works Transcontinental Railroad, three stamps […]
Some Postal Service employees are required to complete two new CyberSafe at USPS courses. The courses are mandatory for business system owners — employees who are “functional coordinators” for various postal systems, such as the Time and Attendance Collection System and VPN Access to USPS. System owners are required to complete the courses through the […]
Jeff, KY, Rural Carrier Teresa Lewis was delivering mail on a spring day last year when she spotted a 3-year-old boy wandering alone in the path of roadside mowing equipment. Lewis immediately stopped to check on the toddler, who was unclothed and covered in scratches and bruises. The Postal Service employee put a jacket on […]
I commend and thank Anthony Puccio, the New York City letter carrier who has accumulated more than 4,000 hours of sick leave, for being a great example to young people. […]
The Postal Inspection Service is continuing to hire. The agency will accept applications for postal inspector positions from Monday, Jan. 28, at 10 a.m. CST through Saturday, Feb. 2, at 10 a.m. CST. This announcement is open to both USPS career employees and external applicants. The Inspection Service invited career employees only to apply for […]
Kiersten Bauldry-Williams knows what her customers like, and that’s stamps. The Jonesville, MI, retail associate learned the importance of stamps when she joined the Postal Service four years ago. “People from surrounding areas come to Jonesville because of our selection,” Bauldry-Williams says. “We’re a smaller office and the majority of our sales come from stamps.” […]
A new Postal Service video explains the price changes that took effect Jan. 27. The changes raised Mailing Services product prices approximately 2.5 percent. Shopping Services price increases vary by product. USPS released the 1-minute, 10-second video this week. The Retail and Customer Service Operations Blue page has a 2019 price change kit for Postmasters. […]
I am constantly amazed and proud of the USPS employees featured in “Heroes’ Corner” who go above and beyond to help their fellow workers and customers. […]
USPS is seeking nominees for the Postmaster General Heroes’ Program, which honors employees who go above and beyond the call of duty. The program, which will mark its 16th year in 2019, is based on a simple idea: Postal Service employees know the habits of their customers and the rhythms of their communities, and are […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.54 percent during the week ending Jan. 11, up from one week earlier. Western (97.82 percent) led the areas, while Dakotas (98.91 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
USPS Sales employees registered more than 13,600 Informed Delivery users last fall. The national sales group, which oversees sales teams for Postal Service areas and districts, conducted an Informed Delivery sign-up challenge from October-December. Employees competed to see who could register the most users for Informed Delivery, a free feature that allows consumers to preview […]
USPS will release its Year of the Boar stamp, the 12th and final entry in the Celebrating Lunar New Year series, Thursday, Jan. 17. Lunar New Year, an important holiday for many Asian communities, is celebrated primarily by people of Chinese, Korean, Vietnamese, Tibetan and Mongolian heritage. The Year of the Boar begins Tuesday, Feb. […]
Martin Luther King Jr. Day, a federal holiday that commemorates the civil rights leader’s birthday, will be observed Monday, Jan. 21. King (1929-1968) was a Baptist preacher who became a leader in the American civil rights movement. He helped organize the 1963 March on Washington, where he delivered his famous “I Have a Dream” speech, […]
You hear a lot about Informed Delivery these days, but do you understand how it works and why it’s important to USPS? If not, here’s what you should know: • Informed Delivery bridges digital and physical communications. The free feature allows users to digitally preview their incoming mail and manage their packages from computers, tablets and […]
Link’s recent year-end retrospectives remind us of the Postal Service’s best resource: its employees. […]
Deptford, NJ, Letter Carrier Michelle Hansen was recently making deliveries when she grew worried that a 94-year-old customer had not picked up her mail as usual. Hansen alerted police and asked them to check on the woman. Officers soon discovered that the customer had suffered a stroke and was in dire need of medical attention. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.44 percent during the week ending Jan. 4, up from one week earlier. Great Lakes (97.67 percent) led the areas, while Dakotas (98.76 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To […]
The Postal Service will soon begin using simplified categories and enhanced analysis capabilities to improve the mail inventory process. Mail Condition Visualization (MCV), an Informed Visibility module, will provide users with near-real-time conditions of mail and packages in processing facilities. Here’s a look at the categories that are part of MCV: • On Hand: This […]
The Postal Service will release Hearts Blossom, this year’s first stamp, Thursday, Jan. 10. The stamp is part of the Love series and features the word “Love” in cursive script below 12 colorful hearts. The color palette includes red, pink, purple and orange. Antonio Alcalá, a USPS art director, designed the stamp, which will be dedicated at […]
Chief Human Resources Officer Jeffrey Williamson will leave the Postal Service this week to return to the private sector. Williamson has served in his current role since 2013, overseeing all aspects of human resources for USPS and its 640,000 employees. Under his leadership, the organization expanded workforce training, negotiated new labor agreements, renewed its focus […]
Robert Williams, a maintenance operations supervisor at the Harrisburg, PA, Processing and Distribution Center, was at home recently when a neighbor came to his door, urgently seeking medical assistance for her husband. Williams rushed to the couple’s residence, where he found the man unresponsive on a couch. He immediately called 911, moved the man to […]
Link’s recent year in review articles are among the best I have ever read. You published some great stories in 2018. […]
The Postal Inspection Service is hiring. The agency will accept applications for postal inspector positions from Monday, Jan. 7, at 10 a.m. CST through Saturday, Jan. 12, at 10 a.m. CST. Only USPS career employees can apply to this announcement. Postal inspectors are federal agents who enforce laws that defend the nation’s mail system from […]
Darius Downer always says no to the throw. The Gaffney, MO, letter carrier takes pride in delivering customers’ packages carefully. “Throwing or tossing packages onto a customer’s property is never acceptable,” Downer says. USPS encourages employees who deliver mail and packages to do so with care. The organization wants customers to know they can trust […]