Mary Betts, Washington, DC
Right on to Colorado Springs, CO, Letter Carrier William Barber II, who assisted a 93-year-old woman who had fallen while walking her dog. Postal Service employees are always there to lend a hand to customers in need. […]
Mike Milligan
Posts by Mike Milligan
Home safe
Postal Service employees helped ensure domestic tranquility for customers experiencing crises at home in 2018. Several Postmaster General Heroes’ Program honorees responded to serious household accidents, including Price, UT, Letter Carrier Trent Hanna; Palmyra, IN, Rural Carrier Associate Felicia Camm; and Merrick, NY, City Carrier Assistant Mark Wiesner. Hanson, MA, Rural Carrier Associate Carrie McDermott […]
Need to know
Scanning snapshot. The Postal Service’s national scanning rating was 97.30 percent during the week ending Dec. 21, up from one week earlier. Dakotas (98.75 percent) topped the districts, while Great Lakes (97.82 percent) led the areas. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To […]
Spring’s success
USPS employees continued to serve their communities throughout the spring. In May, postal workers collected 71.6 million pounds of food for people in need during Stamp Out Hunger drive, an annual one-day campaign led by the National Association of Letter Carriers. The Postal Service also participated in National Dog Bite Prevention Week, which is held […]
15 minutes
USPS employees are often well-known figures in their communities, but some workers gained wider attention in 2018. A video of a Hot Springs, AR, letter carrier went viral on social media after a homeowner shared footage from his security camera showing Steven “J.R.” Reynolds retrieving a flag that was blown off during a storm and […]
Best efforts
USPS employees delivered excellent customer service throughout 2018. Carol Stream, IL, Postmaster Carrie Koutsogiannakis went the extra mile on a Friday night and tracked down a missing envelope for a customer who needed a document inside to begin a job the following Monday. Meanwhile, almost two dozen Post Offices in Northeast Area’s Westchester District introduced […]
Adrien Loiselle, Grand Rapids, MI
City Carrier Assistant Adrien Loiselle was recently delivering mail in a Grand Rapids, MI, neighborhood when he detected a strong odor of gas outside a customer’s home. Loiselle knocked on the front door and got no answer, so he immediately called 911. The Postal Service employee remained on the scene until emergency responders arrived. The […]
Santa sightings
Santa Claus is pretty busy these days, but that isn’t keeping him from popping up at Post Offices across the nation. In Streator, IL, he picked up letters that young customers left for him in a special lobby mailbox; in St. Louis, he attended a lobby event and taught customers to use self-service kiosks; and […]
Need to know
Scanning snapshot. The Postal Service’s national scanning rating was 97.48 percent during the week ending Dec. 14, up from one week earlier. Dakotas (98.98 percent) topped the districts, while Western (97.96 percent) led the areas. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
Portland pride
The latest episode of “Engage” takes employees behind the scenes of the new Portland, OR, Processing and Distribution Center. Postal Service managers explain how the facility brings together operations from three previous locations, helping USPS operate more efficiently in Portland District. The managers also discuss the logistical challenges of bringing more than 1,000 employees from […]
Collection carols
Customers depositing mail inside one blue collection box this month are receiving some holiday cheer in return. The box, which sits outside USPS headquarters in Washington, DC, plays clips from classic holiday tunes when customers open the door. Engineering Systems designed the technology and is testing it through the holidays. “It’s really fun to use […]
William Barber II, Colorado Springs, CO
Letter Carrier William Barber II was recently delivering mail in a Colorado Springs, CO, neighborhood when he saw a 93-year-old customer fall while walking her dog. Barber rushed to the woman’s side, called 911 and comforted her until paramedics arrived. Several of the customer’s family members later thanked Barber for his prompt assistance. The woman […]
Investing in the future
Postmaster General Megan J. Brennan led a dedication ceremony for the new Portland, OR, Processing and Distribution Center this month, surrounded by equipment that demonstrates the organization’s focus on innovation and efficiency. Brennan praised employees’ efforts to make the plant operational and efficient during a short period of time. “You are shaping the future of […]
Saluting veterans
The Postal Service has been recognized as one of the nation’s top employers of veterans. Viqtory, a media company that produces magazines and websites for veterans and service members, included USPS in its 2019 Military Friendly Awards. The Postal Service received a gold-level fifth-place ranking on Viqtory’s list of the top 10 government agencies and […]
Looking back
Brian and Joyce Cavanaugh’s careers with the Postal Service are over, but their love is destined to last a lifetime. The New Jersey couple retired as letter carriers on the same day in the fall. The two started their USPS careers at the Brown Mills, NJ, Post Office in the 1980s and were married in […]
Need to know
Mobile holidays. Peak season is peaking this week — and the Postal Service wants employees to stay informed. If you’re on the go, you can stay up to date on the latest holiday news with Link mobile, the Link site’s mobile-friendly version. Link mobile offers the same content you receive when you read Link on […]
Anita Ramirez, Sacramento, CA
Thank you for “Hidden history,” the article about “Green Book,” the new film inspired by the travel guide that postal worker Victor Green published to help African-American travelers during the civil rights era. […]
Lea Siget, Rochester, PA
Letter Carrier Lea Siget was delivering mail on a fall day in Rochester, PA, when she spotted a 17-month-old toddler wandering alone at an intersection. Siget stopped to check on the boy, who was dirty and wearing only a polo shirt and a diaper when the temperature was barely above freezing. The Postal Service employee […]
Need to know
Scanning snapshot. The Postal Service’s national scanning rating was 97.27 percent during the week ending Dec. 7, up from one week earlier. Dakotas (98.72 percent) topped the districts, while Western (97.75 percent) led the areas. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
Buzz words
A USPS employee in Minneapolis recently turned to a familiar postal product to find his lost cat: Every Door Direct Mail. Mark Janda, Northland District’s marketing manager, and his family spent several frantic days searching for their pet Buzz, who had disappeared somewhere in the neighborhood. The furry feline might never have been found if […]
Cards for Drake
A Louisiana boy who has terminal cancer wants to receive greeting cards for Christmas — and people from around the world are responding to his request. Drake Quibodeaux, 8, was diagnosed with diffuse intrinsic pontine glioma in March. A family friend suggested filling Drake’s mailbox with cards would lift his spirits, so his mom went […]
Help is here
The Postal Service wants you to remember that counseling and other services are available during the holidays — and all year long — through the Employee Assistance Program (EAP). If you need to talk to someone, you can call EAP’s toll-free number at 800-327-4968 (800-EAP-4YOU). The TTY number is 877-492-7341. Counselors are available 24 hours […]
John Scive, Buffalo, NY
Letter Carrier John Scive was recently delivering mail in a Buffalo, NY, neighborhood when he spotted a house fire. Scive immediately called 911 and banged on the front and side doors. Firefighters soon arrived to battle the blaze. Scive was previously recognized in 2016 for coming to the aid of an overdose victim. […]
Numbers are in
Chief Financial Officer Joe Corbett reviews the Postal Service’s year-end financial report in a new “Dollars and Change” video. USPS recorded $70.6 billion in total revenue in fiscal 2018 (Oct. 1, 2017-Sept. 30, 2018), up 1.5 percent from the previous fiscal year. Total operating expenses for the year were $74.4 billion, up 3.1 percent. This […]
New year, new stamps
The Postal Service has announced release dates for some of next year’s stamps, along with the cities where the dedication ceremonies will be held: Hearts Blossom, Thursday, Jan. 10, San Juan, PR Lunar New Year: Year of the Boar, Thursday, Jan. 17, Houston Black Heritage: Gregory Hines, Monday, Jan. 28, New York City Cactus Flowers, Friday, […]
Hidden history
“Green Book,” a critically acclaimed new film about a memorable road trip through the Deep South in the 1960s, has a postal connection. The movie is based on a travel guide that Victor Green, a New Jersey letter carrier, began publishing in the 1930s. The publication, originally titled The Negro Motorist Green Book, listed businesses […]
Keep it secret
The holidays are a time to exchange gifts, not login passwords. The Postal Service wants employees and contractors to remember that it’s against the organization’s rules to allow others to use your credentials to access USPS systems, applications and electronic devices. Sharing login information could potentially compromise accounts and put the Postal Service at risk. […]
Reasonable accommodations
The Postal Service wants employees to know about their right to reasonable accommodations. A reasonable accommodation allows a qualified individual with a disability to perform the essential functions of his or her job. Accommodations vary widely and can include modifications to equipment, facilities and work schedules. The Rehabilitation Act of 1973 requires all federal agencies […]
Richard Waldemarson, Caribou, ME
City Carrier Assistant Richard Waldemarson was recently delivering mail at an apartment building in Caribou, ME, when he heard someone calling out for help. Waldemarson soon spotted an older customer collapsed near a walker. The Postal Service employee immediately called 911. He remained on the scene and comforted the man until emergency responders arrived. […]
A home run
Business development specialists have been promoting the Postal Service’s employee lead generation programs, and the results are speaking for themselves. Nationally, revenue for the Clerks Care program soared 156 percent in the fiscal year that ended Sept. 30, compared to the same period in 2017, while revenue for the Mail Handlers Lead Program increased 18 percent during the […]