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PMG testifies

Postmaster General Louis DeJoy testified before the U.S. Senate Homeland Security and Governmental Affairs Committee on Aug. 21. The title of the hearing was “Examining the Finances and Operations of the U.S. Postal Service During COVID-19 and Upcoming Elections.” You can read the Postmaster General’s opening statement and full testimony on the USPS Newsroom website. […]

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A sweet deal

A Wisconsin Postmaster’s visit to a new business in his community has resulted in $1.4 million in new revenue for the Postal Service. After a company that specializes in making stuffed marshmallows opened a factory in Delafield, WI, Joe Rohan stopped by to talk about USPS products and services. “I was at the right place, […]

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Rights stuff

The Postal Service will honor the suffrage movement and the people who carried it to fruition when it releases its 19th Amendment: Women Vote stamp on Saturday, Aug. 22. The Forever stamp commemorates the centennial of the ratification of the constitutional amendment that guarantees women the right to vote. In 1848, the U.S. women’s suffrage […]

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Pedal power

My name is Vickie Weber and I’m a letter carrier in St. Petersburg, FL. I work at Open Air Station, where I’m one of 14 letter carriers who deliver letters and parcels by bike. Our unit is one of four in the entire country that use bicycles for mail delivery. The others are located in […]

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Roger Barnes, Omaha, NE

Bartonville, IL, Letter Carrier Jamie Layman, featured in a recent “Heroes’ Corner” column, took immediate action to stop two dogs from attacking a girl as she walked home from school. He was in the right place at the right time. […]

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No shows

Exhibiting at trade shows is an important way for the Postal Service to connect with customers, but the coronavirus pandemic has put a stop to that practice for now. USPS typically exhibits at 30-45 trade shows a year, but 27 of them have been canceled so far. “Each trade show generates 300-plus sales leads for […]

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Infinite frontiers

The Postal Service will celebrate the ingenuity that drives advances in science, engineering and technology when it releases its Innovation stamps Aug. 20. The stamps feature five designs that represent the fields of computing, biomedicine, genome sequencing, robotics and solar technology. The word “innovation” overlays each stamp in chrome foil. Here’s an overview of each […]

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Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.77 percent during the week ending Aug. 14, a slight uptick from one week earlier. Among the seven areas, Western led with a rating of 97.01 percent, while Capital Metro ranked seventh with a 96.48 percent score. Among the 67 districts, Dakotas (98.43 percent) ranked first […]

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Finish line

The Postal Service has declared victory in its Race for a $Billion campaign — with seven weeks remaining. The initiative began last October with the goal of raising $1 billion through employee-generated sales leads by the end of the fiscal year on Sept. 30. As of Aug. 12, the campaign’s total stands at $1.01 billion. […]

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Faster results

The Postal Service has made changes to the Customer 360 platform in order to help employees handle customer inquiries about cremated remains. When a customer contacts USPS about an issue with cremated remains, the inquiry now will be sent to the most appropriate office to provide a timely resolution. The Customer 360 platform, called C360, […]

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Wired worlds

The Postal Service will release stamps honoring Japanese American artist Ruth Asawa — best known for her abstract wire sculptures — Thursday, Aug. 13. Asawa (1926-2013) began making single-layered sculptures in the 1940s, but soon discovered an ability to create intricate works with intersecting, multilayered surfaces. Inspired by natural elements such as plants, snail shells, […]

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Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.75 percent during the week ending Aug. 7, a slight decline from one week earlier. Western led the seven areas with a 97.06 percent rating, while Capital Metro brought up the rear with a 96.48 percent score. Among the 67 districts, Dakotas (98.37 percent) ranked first […]

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Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.76 percent during the week ending July 31, down from the 96.83 percent score one week earlier. Among the seven areas, Western (97.13 percent) ranked first and Capital Metro (96.43 percent) ranked last. Among the 67 districts, the leader was Dakotas (98.62 percent) while Caribbean (87.38 […]

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Getting results

USPS wants all managers to share the results of each Postal Pulse survey with the employees who report to them. Why is this important? Here’s what you should know: • Every manager has access to the survey results. If five or more team members from any work group responds to the survey, a team report […]

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Team effort

A group of Postal Service employees in Chicago recently worked together on a deal that will bring in more than $350,000 in estimated revenue. It began when Michele Robinson, a senior sales executive, responded to a political campaign’s request for help with a mailing. “[The] candidate was looking to reach voters with direct mail, outdoor […]

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Count on it

For more than two centuries, postal workers have helped the government complete the once-a-decade national census. It’s no wonder: USPS has a duty to deliver to every household in the nation, so helping to count everyone who lives here is a natural fit. For the first survey in 1790, U.S. marshals did the counting, but […]

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User-friendly

The Postal Service has redesigned the website it uses to serve shipping and marketing customers. The refreshed USPSDelivers.com went live in May. “After extensive testing and talking to customers, we learned that the site wasn’t user-friendly and had some features that didn’t function well,” said Cecelia Winters, acting brand marketing mail director at USPS headquarters […]

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Hand sanitizer warning

The Postal Service and the Food and Drug Administration (FDA) are warning employees and customers to be on alert for hand sanitizers that may contain methanol, a dangerous, highly toxic chemical often used as an industrial solvent. The coronavirus pandemic has spurred demand for hand sanitizer products. However, the FDA recently warned the public that […]

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Financial interests

The Postal Service’s Ethics Office wants employees to remember the importance of complying with the rules regarding financial conflicts of interest. Federal law prohibits government employees from taking part in matters in which they have a personal financial interest. This includes decisions that might affect the financial interest of a spouse or a minor child, […]

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Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.83 percent during the week ending July 24, down slightly from one week earlier. Western led the seven areas with a 97.38 percent rating, while Pacific ranked seventh with a 96.5 percent score. Among the 67 districts, Dakotas (98.69 percent) ranked first and Caribbean (89.1 percent) […]

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FSA update

Postal Service employees who participate in flexible spending accounts (FSAs) can make changes during a 60-day period that began July 1 and ends Aug. 29. FSA Feds, the organization that administers FSAs, is allowing changes due to the coronavirus pandemic, although participants don’t need to be directly affected by the coronavirus to make changes. Additionally, […]

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Socially acceptable

The Postal Service is reminding employees that they are required to abide by the Hatch Act, including the guidelines for using social media — even while working from home. ​​​​​​​​​​​​​​Here’s a quick recap of the law: • The Hatch Act exists to keep politics out of federal workplaces. The law, passed in 1939, limits certain […]

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NPF summer series

The Postal Service and the National Postal Forum (NPF) will host five free one-hour weekly webinars for business customers. USPS officers will lead the sessions, which will address a range of topics and feature special guests. The first webinar will be held Thursday, July 23, from 2-3 p.m. and feature Marketing Vice President Steve Monteith’s […]

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Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.87 percent during the week ending July 17, down slightly from one week earlier. Western led the seven areas with a 97.53 percent score, with Pacific bringing up the rear with a 96.47 percent rating. Among the 67 districts, Dakotas (98.76 percent) finished first and Caribbean […]

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Helping out

Postal Service employees donated more than $45,000 to charities during a special Combined Federal Campaign (CFC) solicitation to aid charities affected by the coronavirus pandemic. The U.S. Office of Personnel Management, which runs the campaign, offered the solicitation from April to June to support organizations facing operational challenges due to the health crisis. In addition […]

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Customer service

The Postal Service will soon release email improvements for its Customer 360 platform. Known as C360, the system shows when, where and how often a customer has previously contacted the Postal Service for help, and it integrates other applications to help address customers’ inquiries faster. The coming enhancements aim to improve visibility and promote collaboration […]

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