Dave Helton, Youngstown, OH
Bravo to South Gate City, CA, City Carrier Assistant Brian Williams. […]
jennifer_singleton
Posts by jennifer_singleton
Global acclaim
The Postal Service’s Informed Delivery service and BlueEarth Secure Destruction program recently received World Post & Parcel Award nominations. The awards honor delivery organizations that use innovation and creativity in their business operations. Informed Delivery, a service that provides consumers with digital previews of their incoming mail, is nominated in the e-commerce category. The service, which […]
Backup plan
Theft, accidental deletion or a technological malfunction can cause you to lose documents, photos and other data stored on computers or mobile devices — unless you have a backup plan. To perform a data storage backup, follow these steps: Check your computer to see if it has backup software that makes data copies. Store data […]
Lean honors
USPS recently recognized two districts that made major improvements in package processing and passport revenue. Greater Michigan District increased productivity in a manual Priority Mail operation by 25 percent, while Central Plains District grew passport revenue by 75 percent. Both achievements were honored through the Lean Innovation Challenge, a twice-yearly competition that is part of […]
Kudos, Kenilworth
Kenilworth Park and Aquatic Gardens, a natural oasis in Washington, DC, will be showcased on the 11th National Park Service stamp. The image, which USPS released April 18, shows one of the park’s large sacred lotus plants. Despite its urban surroundings, the park’s tranquil aquatic garden is home to a wide variety of wildlife. The […]
Ruth Sparnon, Webster, NY
Webster, NY, Retail Associate Ruth Sparnon recently suspected a customer was being scammed when the woman attempted to purchase almost $5,000 worth of money orders. The customer told Sparnon she had received instructions to cash a check at her bank and mail the money to a business. Sparnon confirmed the business was legitimate, but the […]
Goodland, KS, Postmaster Kari Trail
“It’s satisfying to know that I can touch someone’s life just by doing my job.” […]
Carlene Hemphill, Demorest, GA
South Gate City, CA, City Carrier Assistant Brian Williams is a brave man and a superhero. […]
We value your business
Employees should strive to make all customer interactions positive. A small-business customer shared this feedback: “Service with a smile [and] being pleasant and friendly makes customers want to come back.” […]
Making the grade
The Postal Service has redesigned Priority Mail label 228 to make it easier for consumers to address packages and help employees process them more efficiently. The new label measures 4 1/4 inches by 5 3/4 inches and gives customers more space to apply addresses to their packages. The “From” and “To” sections have also been […]
Tax invasion
Millions of taxpayers will flock to Post Offices to mail their returns April 18, although the crowds won’t be as big as they once were. The Postal Service processed 65.1 million pieces of First-Class Mail on Tax Day last year, down from 104 million pieces a decade ago. (USPS doesn’t break down First-Class Mail by […]
America’s darling
The Postal Service will honor the world’s most famous child star when it issues the Shirley Temple stamp April 18. Temple, known for her dimples and corkscrew curls, achieved success at age 6 after she starred in the 1934 film “Stand Up and Cheer!” Later, she appeared in “Bright Eyes,” where she sang what became her […]
Heavenly Haleakalā
Haleakalā National Park, one of Hawaii’s most famous landmarks, will be featured on the 10th stamp commemorating the National Park Service’s 100th anniversary. The stamp, which USPS previewed April 15, shows a rainbow piercing through clouds at Haleakalā, famously known for its volcanic landscapes and tropical rainforest. The stamp is one of 16 on a […]
Always there
The Postal Service’s Employee Assistance Program (EAP) now offers counseling online for employees and their families. Counseling is available in five modules: Mild to moderate depression Alcohol and substance abuse Anxiety, phobias and panic attacks Obsessive-compulsive disorder Insomnia and sleep problems Each option is accessible anytime for your convenience and privacy. The programs are short, […]
Suzette McNair, New York City
I’m so happy the United States and Cuba have resumed regular mail service. The Postal Service will be instrumental in putting smiles on so many faces. […]
Price change preparation
Retail units must ensure all Forever and non-denominated stamp stock on hand is properly itemized with the required item numbers and quantities before the April 10 price reduction. Also, make sure all external stock shipments and internal pending transfers are received before the prices change. The e1412 and Retail Systems Software (RSS) toolkits have additional […]
Kermit Arroyo, Anchorage, AK
Anchorage, AK, Letter Carrier Kermit Arroyo was delivering mail earlier this year when he saw flames shooting from a home’s garage. Arroyo banged on the front door until homeowner Chris Erpelding, who had been asleep, answered. “Thank God he showed up, because I don’t know if I would’ve made it out had he not,” Erpelding […]
Hyattsville, MD, Customer Services Supervisor Margaret Woodall
“The New Supervisor Program was an eye-opening experience and very valuable to me. I recommend the training to anyone seeking upward mobility in their career.” […]
Read More… from Hyattsville, MD, Customer Services Supervisor Margaret Woodall
Price rollback
The Postal Service will implement this weekend’s mandated price reductions, which will cost approximately $2 billion in annual revenue. The reductions are required because the Postal Regulatory Commission (PRC) has ordered USPS to reverse an exigent surcharge in place since January 2014. The PRC granted the surcharge to recover $4.6 billion in postal revenue losses […]
Trail mail
Dave Brewington and his 19-year-old son Jack are spending six months hiking the 2,100-mile Appalachian Trail from Georgia to Maine — with a little help from the Postal Service. Barbara Brewington, an operations specialist at headquarters and Dave’s wife and Jack’s mother, is shipping Priority Mail packages containing food and supplies to Post Offices along […]
Are you mobile?
If you haven’t signed up for Link mobile, what are you waiting for? Link mobile is a mobile-friendly version of Link, the USPS news service. The site is available for employees who don’t have access to USPS computers. To receive weekly Link mobile updates, go to https://usps.link and provide a personal or work email address. Every […]
Honorable mention
Denise Jensen never had a personal connection to the stamps she sold, but a recent encounter with a customer changed that. Jensen, a retail associate in Iron, MN, was helping the customer when she noticed him staring at the Medal of Honor: Vietnam stamp sheet displayed at the counter. “Oh my goodness, that’s my uncle!” Jensen […]
Bravo, Bandelier
USPS has released the fourth of 16 images from its upcoming pane of National Park Service stamps. The stamp, unveiled April 7, features Bandelier National Monument in New Mexico. A 1930s painting depicting the park’s Pueblo Revival-style visitors center is shown. USPS is revealing the park stamp images in alphabetical order during the next three […]
Baltimore Vehicle Maintenance Facility Automotive Technician Michael Delissovoy
“My job is to [maintain] and keep our vehicles safe on the road. If we’re down a vehicle, [it could affect whether] mail is delivered in a timely manner — and for any company, time is money.” […]
Read More… from Baltimore Vehicle Maintenance Facility Automotive Technician Michael Delissovoy
Toni Staples, Naples, FL
Naples, FL, Rural Carrier Toni Staples was leaving work on a recent day when she heard screaming coming from a nearby parking lot. Staples found a woman sitting in the passenger seat of a car that was slowly rolling backward toward six lanes of traffic. Staples jumped into the driver’s seat and stopped the car. […]
Carolyn Salisbury, South Portsmouth, KY
I loved the latest “Priority: You” TV ad. It was short, sweet and to the point. […]
Customer interactions
Customers remember their interactions with the Postal Service. Being knowledgeable about products, services and resources lets customers know USPS values their business. […]
Hailing heroes
The Postal Service has announced plans for several new stamps, including a pane that showcases military service medals. Honoring Extraordinary Heroism: Service Cross Medals will consist of four stamps that highlight the Army’s Distinguished Service Cross, the Navy Cross for the Navy and Marine Corps, the Air Force Cross and the Coast Guard Cross. The […]
Route to Hollywood
USPS employee and aspiring actor Carlos Ayala has a new role: playing himself in a Postal Service TV advertising campaign that began last week. Ayala, a letter carrier in Northbrook, IL, heard about the casting call and “jumped on it right away,” he told the Chicago Tribune. The campaign will consist of multiple ads, including […]
Falling prices
The Postal Service will be forced to reduce prices for Forever stamps and other mailing products, effective Sunday, April 10. The price of mailing a 1-ounce First-Class Mail letter will be 47 cents, down from 49 cents. Letters with additional ounces will drop to 21 cents (from 22 cents), postcards will be 34 cents (from […]