Paper statements remain popular with credit card users, including many who say they are willing to pay extra to receive mailed statements each month. The research comes from a new poll by CreditCards.com, a consumer news and information service. The survey found 54 percent of credit card users still receive paper statements each month, despite […]
Brownville Junction, ME, Retail Associate Carol Banker provided great assistance to her customer. USPS respects and protects its customers. […]
The TACS Help Desk will operate Monday, July 4, under limited hours (7 a.m.-3 p.m. Central time). The desk will operate under normal hours Saturday, July 2, and Tuesday, July 5. […]
“I like to see how excited my customers get when they receive their parcels. … Many times the carrier is the only person all the customers see, especially the elderly.” […]
A package delivery recently brought San Antonio, TX, Letter Carrier Guillermo “Willie” Guzman to a customer’s home at a moment when she desperately needed help. The woman had fallen in her back yard and wasn’t wearing her emergency call device. Suffering from a broken hand and a fractured pelvis, she couldn’t move. Guzman was the […]
The Postal Service has released Soda Fountain Favorites, a booklet of 20 stamps that showcase cold, sweet treats. The stamps feature five different illustrations: a double-scoop ice cream cone, an egg cream, a banana split, a root beer float and a hot fudge sundae. “It is our hope at the United States Postal Service that […]
There’s a mailbox on a rural highway on Whidbey Island, WA, where lovers are pouring out their hearts. The pink box marked “Love Letters Only” belongs to Stacy Anderson, The Herald Business Journal reported last week. Anderson’s daughters came up with the idea after she said she’d rather get love letters than her usual bills. People […]
A customer in Waite Park, MN, recently sang the praises of three Postal Service employees who helped her when she thought she lost a large envelope filled with checks. The woman intended to deposit the checks, but feared she might have dropped the envelope in a mailbox by accident. The customer was distraught, so the […]
The Postal Service is making it easier for customers to use Cluster Box Units (CBUs), the centralized collections of individually locked mailboxes that are common in apartment buildings and other residential communities. In Nevada-Sierra District, for example, USPS is using a database to automate, simplify and streamline CBU lock changes. This replaces an older system […]
Employees should use the Learning Portal on Blue to enter the Learning Management System. You must have a valid ACE ID and password to access the portal. […]
“Our national parks are truly magnificent. We encourage everyone to visit.” […]
Read More… from Chief Marketing and Sales Officer James P. Cochrane
“Heroes’ corner” is my favorite section in Link. I wish more of the public could read these stories. […]
The scene that greeted Lynn, MA, Letter Carrier David Crowley on a recent morning alarmed him: a car idling in the street, a hypodermic needle discarded nearby, a young man slumped behind the wheel. Crowley feared the man had overdosed. He located a police officer, who investigated and called in support, leading to the overdose […]
The Postal Service’s national scanning rating was 97.54 percent during the week ending June 17, up from the previous week. Forty-one districts and five areas exceeded the national average. Dakotas (98.31 percent) led the districts for the second week in a row, while Western (97.74 percent) continued its long reign atop the area rankings. Scanning […]
The Postal Service has reissued its policy for reporting hazardous chemical spills that could affect the environment. Under the policy, employees should immediately notify a manager or supervisor when spills reach stormwater, sanitary sewer drains, waterways, soil, groundwater or surface water. The manager or supervisor must take the following steps: Immediately report the incident to […]
The Star Trek stamps will be released Friday, Sept. 2, the Postal Service announced this week. USPS will dedicate the stamps in New York City at Star Trek: Missions, a three-day celebration that is expected to draw thousands of fans. The stamps will be available for pre-order during the first week of August at usps.com. […]
Heard the one about children being “mailed” through the postal system? While true, it isn’t the whole story. Yes, some parents did use Parcel Post to transport children at the beginning of the 20th century. However, Smithsonian Magazine recently dispelled the myth that such “mailings” were sanctioned. “According to the regulations at that point, the […]
Southington, CT, City Carrier Assistant Nicole Sinotte is thanking a new safety feature on her Mobile Delivery Device for preventing a dog attack. Sinotte, who joined USPS six months ago, was approaching a home recently when her hand-held device sounded an alert that a dog was at the address. “I got my dog spray and […]
“Now that June has arrived, hotter weather — and its associated risk of heat stress and heat stroke — has already begun. Be safe, drink plenty of fluids and wear lightweight clothing.” […]
No one heard a 90-year-old woman’s cries for help until Vacaville, CA, Rural Carrier Corey Shaw delivered her mail and got her the assistance she needed after a recent fall. Shaw called 911 and contacted a neighbor, staying on the scene until emergency responders could enter the home and take the woman to a hospital. […]
When something goes wrong, you may have only one opportunity to restore a customer’s confidence. Refer to the Complaint Handling Guidelines for tips on handling customer issues. […]
The “Sarah’s smile” article touched my heart. My son was diagnosed with autism 4 years ago and it is a challenge some days. I wouldn’t change him for the world. Thank you for sharing this amazing and touching story. […]
Postal Service leaders and business customers witnessed the power of the stars and stripes when they toured a Miami flag-making operation this week. The group visited Goodwill Industries of South Florida, where workers — some with significant disabilities — manufacture American flags. The tour took place on Flag Day, June 14. “Many of those working […]
The Surry, ME, Post Office has an interesting mascot — a plastic duck named Ghost Duck. Retail Associate Sarah Nelson, who found the duck in a Halloween store, and other employees dress it in a variety of costumes to entertain customers. He is currently dressed as a “duck ranger” in honor of the recently dedicated […]
A USPS employee is receiving praise after she helped foil a scam at the Cambridge, MD, Post Office this month. Retail Associate Laurie Dean became suspicious when a woman tried to cash a $1,000 money order. Dean recalled the tips she’d learned from the Inspection Service on detecting counterfeit money orders. She also didn’t recognize […]
USPS employees across several states worked together recently when a major retailer used the mail to notify customers about a significant change in its credit card policy. The retailer worked with Quad/Graphics, one of the nation’s top commercial printers, to produce special First-Class Mail letters announcing the policy change. (Some businesses aren’t named in Link […]
Suncook, NH, Letter Carrier Scott Martin was delivering mail recently when he heard a beeping sound coming from a house. No one responded when Martin knocked on the door, so he enlisted a neighbor’s help and entered the home. Martin and the neighbor noticed the kitchen was full of smoke. A woman who lives at the […]
The Network Operations Data Mart is a repository of all logistics, transportation and processing operations data. […]
Detroit Letter Carrier Marlon Williams is a hero. […]
“I hope we … remember every day that brave men and women answered a call to duty on our behalf. This is a debt we can never repay, but we can remember it and honor it.” […]