“We’re encouraging employees to think like a customer. We want to provide customers the same experience we expect when we are a customer: excellent, reliable service.” […]
Read More… from Captial Metro Area Lean Six Sigma Coordinator Kay Hunter
A customer in Falconer, NY, would have lost more than $2,000 in a lottery scam recently had it not been for the intervention of two concerned employees. After the woman bought and mailed a money order and said she would return later to send a substantial check, Retail Associate Cody Peace told Postmaster Barbara Briggs-Webb […]
Read More… from Barbara Briggs-Webb and Cody Peace, Falconer, NY
The Postal Service’s newest holiday ad is great. The song stays with you. I loved it. […]
A team of Postal Service employees recently joined forces to persuade a Southern California cosmetics company to ship its products through USPS. The sale began when Pacific Area Strategic Account Manager Richard Rodriguez researched the company and determined it was preparing for a major holiday sales spike. (Businesses aren’t named in some sales stories to […]
The Postal Service’s national scanning rating was 97.52 percent during the week ending Nov. 18, down from the previous week. Thirty-nine districts and three areas met or exceeded the national average. Dakotas (98.62 percent) finished first among the districts for the ninth consecutive week, while Western (97.78 percent) led the areas for the sixth week […]
The Postal Bulletin’s latest edition highlights stamps and other philatelic products that can be purchased as holiday gifts this year. The article highlights the 2016 Stamp Yearbook, the 43rd edition of the Postal Service Guide to U.S. Stamps and the World Stamp Show Portfolio. Other products include notecards based on the Nativity, Florentine Madonna and Child, […]
The “History detectives” article about the Civil War-era letters was an amazing story. It’s wonderful to know USPS has a staff to research mysteries like this. The American public trusts the Postal Service, and we should all strive to maintain that trust. […]
There are five weeks left until Christmas, so Post Offices should review inventory levels for holiday stamps. Place orders through SFS Web to ensure you have enough inventory to meet a 30-day demand. Refer to the SFS Toolkit for help placing orders. […]
A postal customer recently passed out and fell during a late-night ride on the stair lift at her Los Gatos, CA, home. She came to in the morning but was immobilized by her injuries. Though the situation was dire, the woman knew that the afternoon would bring a lifeline: Letter Carrier Steve Walker. She called […]
“Everybody owns a piece of their work environment. Open a door of communication. We all have a part in creating a more engaging workplace.” […]
Mark Saunders knows firsthand how much Combined Federal Campaign (CFC) charities mean to those battling life-threatening illnesses. The USPS employee’s granddaughter, Eve Griffith, is now cancer free after treatments made possible through charitable organizations. Pediatric cancers receive about 4 percent of the National Cancer Institute’s budget, according to the Coalition Against Childhood Cancer. “It’s important […]
Santa Claus is once again receiving help from USPS with his official Christmas correspondence. The Postal Service’s Letters from Santa program allows children to mail letters to St. Nick and receive a personalized response bearing a North Pole postmark. To participate, parents and guardians should follow these steps: Have your child write a letter to […]
St. Jude Children’s Research Hospital continues to rely on the mail to raise money to fund its mission to treat kids with life-threatening illnesses. The Postal Service delivers more than 300 million pieces of direct mail each year to St. Jude’s donors, including many who mail their contributions to the Memphis-based hospital. “We rely on […]
If you’re trying to decide between a few health plans during this year’s open season, help is available. The Office of Personnel Management offers an online plan comparison tool that allows you to: View a side-by-side comparison of as many as four plans at once Search plans by name and plan code Enter a ZIP […]
Ransomware, a type of software used by scammers, encrypts files and systems. The scammers demand ransom to restore the user’s access. The CyberSafe at USPS Blue site has more information. […]
“Little carrier” was an adorable story. […]
A gas stove burner left on for three days recently at a condominium complex might have led to disaster were it not for the intervention of Hudsonville, MI, Letter Carrier Douglas Cox. The postal employee called 911 and contacted the condo maintenance staffer after smelling gas while delivering mail. Firefighters located the stove and determined […]
“Our drivers with [Million Mile safe driving] recognition … are considered elite professional drivers. They add tremendous value to our postal brand.” […]
Read More… from Mid-Carolinas District Safety Manager Keith Hawkins
The following message is from PMG Megan J. Brennan: Veterans Day has always had a special significance to the Postal Service, as we are one of the nation’s largest employers of veterans. President John F. Kennedy said of our ancestors who fought to preserve American ideals: “As we express our gratitude, we must never forget […]
The National Safety Council recently recognized seven Postal Service employees who have safe driving records. The employees received the Joseph M. Kaplan Safe Driver of the Year Award, which honors professional drivers and others for their driving records, including miles and years driven without a preventable crash. Each year, the council gives the award to […]
The Postal Service will hold three webinars for employees who want to learn more about the offerings available during this year’s open season benefits enrollment period. Here’s the schedule: Friday, Nov. 18, from 3-4 p.m. EST Wednesday, Nov. 30, from 2-3 p.m. EST Tuesday, Dec. 6, from 3-4 p.m. EST Each webinar will include updates […]
USPS is encouraging employees to “Show Some Love” this year by donating to the Combined Federal Campaign (CFC). “Like many of you, I have participated in the Combined Federal Campaign for many years as both a contributor and volunteer,” Chief Human Resources Officer Jeff Williamson says in a new video. “I have been very fortunate […]
“As a veteran, I am often thanked for my service and I appreciate that so much. And now, I want to take a moment to thank the men and women of the U.S. Postal Service for their service to our country.” […]
The “Shipping Tips” packaging video is great. Customers need to see this. […]
City Carrier Assistant Bodi Bowersock was delivering mail recently in Mason City, IL, when a customer ran out of her house in a panic and said that her kitchen was on fire. She asked Bowersock for help and handed him a fire extinguisher. While she called 911, he put out the flames, which had engulfed […]
RIBBS, which began as the Rapid Information Bulletin Board System, is an online source of mailing industry data, including information about the Mailers Technical Advisory Committee, Postal Customer Councils and more. […]
Samsung recently announced an expanded voluntary recall of all original and replacement Galaxy Note 7 cellphones sold in the United States. The recall stems from incidents of overheating lithium-ion batteries used in these devices. Due to safety risks, Samsung is urging consumers with a Galaxy Note 7 to power down the device, leave it off […]
The local Post Office remains important to the people of Confluence, PA — thanks in large part to the employees who work there. The office, located about 80 miles outside Pittsburgh, is showcased in the first episode of “Engage,” a new video series that highlights USPS workplaces that foster enthusiasm, involvement and commitment. “We have a […]
Employees across the nation are pledging their support to Combined Federal Campaign (CFC) charities following recent kickoff events. In Pacific Area’s Santa Ana District, Mail Handler Jane Velarde, a local CFC coordinator, is educating employees on the importance of CFC and explaining how easy it is to contribute. “I use payroll deduction and never miss […]
One of the new Holiday Windows stamps is now available as a print-on-demand option from USPS self-service kiosks. The holiday wreath design was chosen from the four Holiday Windows stamps. Post Offices and other retail units recently began receiving the print-on-demand labels with the wreath. Units that don’t receive the labels by Oct. 31 should […]