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Surrendering to history
New stamps highlight Civil War’s end
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Building loyalty
Resolving complaints boosts customers’ satisfaction
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Higher learning
Online universities offer discounted tuition
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Tax Day reminders
Postal property regulations must be obeyed
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Mail
Wilma Reyes, White Plains, NY
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Tips of the Day
File claims online
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Heroes
Nicholas Torinese, Bartow, FL
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Quotables
Pendleton, OR, small-business owner Pat Struthers’ letter to the editor of the East Oregonian
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People first
USPS ‘invested in me,’ COO David Williams says
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Student writes
At one school, teens putting pen to paper again
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Courtship by mail
Handwritten letter earns basketball fan unique experience
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Quotables
Western Area VP Drew Aliperto, on Maya Angelou, the subject of a new stamp
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Mail
Deborah Jedynak, Grand Rapids, MI
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Tips of the Day
Finding LMS courses
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Heroes
Tim Blakely, Travelers Rest, SC
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Write and wrong
Do you know modern letter-writing etiquette?
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#MayaForever
New stamp a hit on social media
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Scanning scorecard
Western Area, Portland District still dominate standings
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Mail
Janet Clayton, Tampa, FL
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Heroes
Biagio Gallicchio, Plattsburgh, NY
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Tips of the Day
Be friendly
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Quotables
Nevada-Sierra District Acting Sr. Field Sales Representative Ralph Langevain on a recent $34,000 Every Door Direct Mail sale to a pizzeria
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Super training
Course geared toward new supervisors
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Heroes’ corner
Rural carrier rescues fallen customer
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Write on, sir
More people should write letters, Kirk Douglas says
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Phenomenal woman
Michelle Obama, Oprah Winfrey help dedicate Angelou stamp
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Going Dutch
FedEx to purchase European rival TNT Express
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Quotables
Greensboro, NC, Network Distribution Center General Clerk Darrell Gordon
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Mail
Betty Andrews, Jacksonville, FL
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Tips of the Day
What’s a CBU?