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First class
Lean Leader program graduates inaugural class
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Mail
Pam Campbell, Washington, DC
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Quotables
Dave Morgan, creator of a new TV drama about postal crime fighters
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Heroes
Robert Imhoff, Dodgeville, WI
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Tips of the Day
Stop pay requests
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The real thing
Real Mail Notification offers customers daily email alerts
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Slipped discs
At Netflix, DVDs-by-mail are down — but not out
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Philadelphia story
Top Customer Connect district shares success secrets
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Storm chaser
After tornadoes, carrier’s arrival signals return to normalcy
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Quotables
Schaller, IA, Postmaster Kelley Ellis
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Tips of the Day
Course program prerequisites
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Heroes
Timothy Hammerberg, Clatskanie, OR
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Mail
Kathryn Hrycko, Bedford Park, IL
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Scanning scorecard
Jockeying for top rankings continues
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Heroes’ corner
Contract driver gets help for sick firefighter
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Box populi
Bigger mailboxes are a hit, CBS reports
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‘The Inspectors’
Postal-themed TV drama to debut this fall
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Mail
Sharon Lawson, Cosby, TN
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Heroes
Randy Wells, North Chicago, IL
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Tips of the Day
Personal information
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Quotables
Northern Virginia District Post Office Operations Manager Andrea Dallas
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Digging in
Texas employee spruces up Post Office grounds
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Same difference
Traditional retailers offering same-day deliveries
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Heroes’ corner
Employee helps woman find missing money
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Mail
Sharon Turner, Bedford Park, IL
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Quotables
Sparks, MD, Postmaster Cheryl Hargrove
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Heroes
David Forstad, St. Paul, MN
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Tips of the Day
What’s CNS?
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Heroes’ corner
Employee hailed as ‘superhero’ after sidewalk rescue
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Orderly conduct
Lean Innovation Challenge honors organization, efficiency