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Holding out for heroes

Postmaster general’s program seeks nominations

A woman stand in front of sorting shelves
Rockford, MI, Rural Carrier Associate Jamie Kelch

Do you know Postal Service employees like Jamie Kelch, a Rockford, MI, rural carrier associate who called 911 after witnessing a customer experience a cardiac episode?

We want to know about them, too.

USPS is seeking nominees for the Postmaster General Heroes’ Program, which honors employees who go above and beyond the call of duty.

The program is based on a simple idea: Postal Service employees know the habits of their customers and the rhythms of their communities and are often the first to notify emergency personnel when something is wrong.

Employees must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Postal Inspection Service and the USPS Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes” column. Additionally, a heroes’ wall at USPS headquarters in Washington, DC, displays stories and photos, which are updated monthly.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

To catch up on previously featured employees, check out Link’s “Heroes” archives.