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Pale by comparison

An employee aided a customer in need of medical assistance

A smiling woman stands in a Post Office workroom
Rockford, MI, Rural Carrier Associate Jamie Kelch

Rural Carrier Associate Jamie Kelch was training a new co-worker in Rockford, MI, when she encountered a longtime customer not looking like himself.

As she handed Certified Mail to the man, he became unsteady and pale before collapsing at his door.

Kelch called 911 and comforted him until first responders arrived and treated him for a cardiac episode.

“She really demonstrated the behavior of a hero while still finishing her route and training a new employee,” said Zackary Slykhouse, a Rockford customer services supervisor.