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Harvest time

Reaping the fruits of preparation in fall

Masked woman helps small children writer letters at table
In November, Rachel Torres, a Sand Island, HI, acting customer services supervisor, helped children complete letters to USPS Operation Santa at a community event.

By October, most of the Postal Service’s preparations for peak season were already underway, leaving only a few finishing touches.

Employees could brush up on protocols with the first-ever peak prep tutorials, all 44 of them, and Analytics University offered a new Peak Operations course to explain how data can help in the high season.

USPS sent a mailer to workers’ homes, reminding them of their crucial role in delivering holiday magic to the Postal Service’s 160 million addresses, and a nationwide advertising campaign starring employees showed how the organization’s vast network makes that holiday magic happen.

Holly the holiday elf returned to narrate a video explaining USPS Operation Santa, as well as to brighten postal workplaces with Hollygrams.

Postmaster General Louis DeJoy discussed the organization’s preparations, telling workers and media outlets, “We are ready.”

Employees also continued to help boost the Postal Service’s bottom line. The Power of One, the sales-lead campaign for fiscal year 2021, zipped past its goal for the eighth consecutive year, bringing in $1.3 billion in new revenue.

For Veterans Day, USPS held a virtual ceremony honoring the 100,000 veterans in its employ, and sent out special gifts of appreciation, as well.

As the year drew to a close, DeJoy praised employees for their peak-season efforts.

“Please join me in thanking our nation’s postal workers and wishing them a great holiday season,” he said in a video message to the public. “They do an amazing job every day.”