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‘Personal duty’

Mail handlers help bring in revenue

Two masked workers hold lead cards in postal workroom
Buffalo, NY, mail handlers Rajeev Blaggan, left, and Michael Clayton have used the Mail Handlers program to generate more than $649,000 in estimated annualized revenue for USPS.

Two Buffalo, NY, mail handlers have excelled in submitting sales leads.

Leads from Michael Clayton and Rajeev Blaggan, who both work at the Buffalo Processing and Distribution Center, have resulted in $649,162 in new estimated annualized revenue for the Postal Service.

They submitted their leads through the Mail Handlers program, which allows mail handlers to submit information about businesses they think could benefit from USPS products and services.

Two of Clayton’s leads this year have generated $648,778 in estimated annualized revenue.

He said that he researches companies online and sees it as a “personal duty” to look for sales leads to pass on.

Blaggan also frequently submits leads through Mail Handlers.

So far this year, his leads have brought in $384. In 2020, Blaggan’s leads brought in $136,240 in estimated annualized revenue.

“When I’m out in the community, I’m always looking for businesses that can use our shipping products,” he said.

The USPS Small Business Sales team has been promoting the Mail Handlers program this month.

The program, which is supported by the National Postal Mail Handlers Union, has generated more than $36.5 million in new estimated annualized revenue since its inception in 2013.

So far in the current fiscal year, the program has brought in more than $5.2 million, a 37 percent increase over the same period last year. In the fiscal year that ended Sept. 30, the program generated more than $11.4 million.

“Last year was the first year the Mail Handlers program surpassed $10 million,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “And thanks to a growing number of mail handlers submitting leads, we are on our way to doing it again.”

Sales generated from Mail Handlers leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Mail Handlers and the other employee lead programs: Clerks Care, Customer Connect, Business Connect, Rural Reach and Submit a Lead.

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