A San Diego carrier technician’s conversation with a customer on his route resulted in $30,000 in new estimated annualized revenue for the Postal Service.
Daniel Galvan was delivering mail to a pizza restaurant one day when he met the owner, Sunil Gakhreja.
Galvan used the opportunity to tell Gakhreja that he could use Every Door Direct Mail campaigns to boost his business.
Gakhreja was interested, so Galvan took his contact information and submitted a lead through Customer Connect, the joint program between USPS and the National Association of Letter Carriers that encourages carriers to identify sales opportunities for the Postal Service.
San Diego District Business Development Specialist Dee Moore and the field sales team followed up with Gakhreja, who has subsequently done two Every Door Direct Mail campaigns for a total of $30,048.
Revenue generated from Customer Connect leads is counted toward the USPS Power of One campaign to raise revenue through sales leads from employees.
“Daniel has a special relationship with all his customers,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “All it takes is a mention of any of the ways USPS can help a business for it to lead to results.”
The Sales Blue page has more information about Customer Connect and the Postal Service’s other lead-sharing programs, which include Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.
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