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Daily printout: June 26


Thursday, June 26, 2025

Three men remove a drape covering a stamp image while standing next to the Liberty Bell
The first Forever stamp image is unveiled at the dedication ceremony in Philadelphia on April 12, 2007. From left are Alan Kessler, then-vice chair of the USPS Board of Governors; Frank Neri, a local district manager at the time; and Dennis Reidenbach, then-superintendent of the National Park Service.

The eagle takes wing

From 1975-2024, USPS rode the winds of technological and cultural change

The unique hybrid entity known as the U.S. Postal Service — part business, part federal agency — had been in operation for roughly four years by 1975 and, like its new eagle emblem, was looking forward and poised for flight.

The 1970s saw advances in automated mail processing, and USPS worked with business mailers to educate them on maximizing compatibility with new sorting machinery. More than a dozen rules were changed at mailers’ behest to increase their participation in presorting — or “work-sharing.”

The efforts paid off.

Innovative products such as the Address Change Service for periodicals (1985) and the National Change of Address program (1986) also helped speed and streamline the mail.

This 50-year period saw many advances in the world of philately. In 1978, USPS released its Harriet Tubman stamp — the inaugural issue of the now-long-running Black Heritage stamp series. The organization’s first semipostal stamp, Breast Cancer Research, debuted in 1998, and its first Forever stamp was released in 2007.

For decades, the bold experiment known as the U.S. Postal Service thrived, with volume reaching 208 billion mailpieces by 2000.

But storm clouds were on the horizon.

The 9/11 terrorist attacks caused delivery disruptions nationwide, shortly followed by the U.S. Mail being used to send letters laced with anthrax, a deadly bacterium. Five people were killed in the mailings, including Postal Service employees Joseph Curseen and Thomas Morris.

In 2006, Congress passed the Postal Accountability and Enhancement Act, which — by many accounts — hobbled the organization and caused deeper deficits than the ones it was designed to remedy.

The law required USPS to prepay retirees’ health benefits 70 years into the future, a fiscal burden no other agency was required to take on. That prepayment mandate — combined with the rise of email, the drop in First-Class Mail and the Great Recession of 2008 — contributed to a growing deficit.

Another hit came in 2020 with the COVID-19 pandemic. As the world shut down around them, Postal Service employees rolled their sleeves up, put on masks and got on with processing and delivering letters — and increasingly, packages — to homebound customers.

That year also saw the appointment of Louis DeJoy as the 75th postmaster general. DeJoy brought his extensive experience in the logistics field to bear to launch Delivering for America, a 10-year plan to improve USPS service and achieve financial stability.

The 2021 plan created a new template for postal operations across the country, moved to upgrade its aging fleet, and put a premium on workplace stability.

In 2022, USPS celebrated the passage of the Postal Reform Act, which abolished the prepayment burden mandated by the 2006 law and provided the organization with billions of dollars to upgrade long-neglected facilities.

The storm clouds were starting to lift.

By the end of 2024, USPS had made substantial inroads in Delivering for America’s ambitious aims.

Coming next: Link’s series on the Postal Service’s 250th anniversary will conclude soon with a look at events 2025 onward.

A smiling woman sits in a home office holding a book. Looming on a nearby wall is a large portrait of her late son, dressed in a naval uniform
Tonia Lott, a Washington, DC, strategic integration and communications advisor for USPS and a mental health advocate
Off the Clock

She’s helping others by healing out loud

This employee and mental health advocate is turning a painful loss into purpose

My name is Tonia Lott and I’m a USPS strategic integration and communications advisor in Washington, DC.

When I’m not at my job, I’m an advocate for mental health and suicide prevention. My advocacy work not only centers around prevention but breaking the stigma associated with depression, mental health and suicide.

I authored a self-published book, “My Beautiful Black Son Died by Suicide,” about my grief journey surrounding the loss of my son Julian, and started an organization, Healing Out Loud, to help educate and support others.

Julian was amazing and the joy of my life. He was a 2019 graduate of the U.S. Naval Academy, then finished at the top of his class at a submarine engineering school in Charleston, SC. He had a girlfriend and was a pet parent to two dogs. At 25 years old, he owned two houses.

When I noticed he was a little distant or irritable, he said, “I’m just busy” and I thought because of his demanding job as a lieutenant supervisor of his nuclear sub crew, that was reasonable.

I had no clue that someone who had such a dynamic personality and was successful, funny and popular could be depressed.

Now I know if there’s a significant change in your loved one’s personality, don’t just say, “Oh they’re busy.” Follow up and ask what’s really going on and if they are depressed or have thoughts of harming themselves. I think people don’t ask about that because they think it will put the idea in someone’s head.

My research has shown that it can almost be a relief to ask that question of someone who is contemplating suicide. If I had asked that of Julian, I think he would have said, “Yes,” but I never asked him. He was in pain, and he needed it to stop.

A vital point that I’ve learned is not to use the term “committed suicide” but instead say someone “died by suicide” or “I lost my son to suicide.”

People do not commit suicide. It’s not a selfish choice. They are in pain.

I’ve also learned to be mindful of “proud bombing.” I was constantly telling Julian how proud I was of him. You think that’s a good thing as a parent, but you should also give your kids a safe place to land if their plans change. I wish I would’ve told him if he was unhappy with his career in the Navy, then we would figure out his next steps. But I believe in his mind, this would have been too disappointing to his friends and family after being such a high achiever all of his life.

As part of my advocacy work, I have been a frequent guest on local radio shows and podcasts in Washington, DC, and the Baltimore area, where I reside. I’ll deliver my first keynote address at a conference in September.

A lot of people have thanked me for being transparent with my journey. I’m determined to ensure my son’s life and his loss will make an impact on this world by helping others.

“Off the Clock,” a column on Postal Service employees and their after-hours pursuits, appears regularly in Link.

Mail

He’s a pro at giving back

Praise for youth coach who helps boys build character

Email us your feedback. Your comments could be included in our “Mail” column.

Brief

Postal Posts looks at dog bite awareness campaign

The latest entry on Postal Posts, the USPS blog, encourages customers to keep their dogs on leashes or otherwise secured so that letter carriers can safely deliver the mail.

Leeann Theriault, the Postal Service’s employee safety and health awareness manager, wrote the post, which was published June 20.

Brief

WestPac Area, Massachusetts-Rhode Island District on top in scanning

A snapshot of Postal Service scanning data shows the national rating was 97.25 percent during the week ending June 20, down 0.09 percent from one week earlier.

The data was collected June 25.

WestPac led the four areas with a rating of 97.44 percent, while Central ranked last with a 96.97 percent rating.

Among the 50 districts, Massachusetts-Rhode Island, part of Atlantic Area, ranked first with a 98.54 percent rating, while Kansas-Missouri, part of Central Area, ranked last with a 94.78 percent rating.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

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