Monday, April 14, 2025
USPS groups sales teams under one organization
Move is to improve ‘finding, getting and keeping customers’
The Postal Service has realigned its sales teams to better support business customers and revenue growth.
Under changes that were announced last week, the following teams will report to Bill Fraine, national sales senior vice president:
• Strategic Sales, which works with the Postal Service’s largest business customers to maintain and grow these accounts. This team is led by Juan Nadal, strategic sales vice president.
• Regional Sales, which works with smaller, mid-tier and growing customers, and Inside Sales, which works with businesses that become new customers through the Leading Together leads program and other sources. These teams are led by Shavon Keys, regional sales vice president.
“The close alignment of these teams will improve the process of finding, getting and keeping customers at all levels,” Fraine said. “This has been a strong year of growth, and we are excited by and confident in the opportunities this realignment will bring.”
In addition, the Business Solutions Network Modeling team and the Customer Solutions and Integration team will move from Sales to the Operations, Integration and Performance group.
The Shipping and Commerce team will now report to the Product Solutions organization in Marketing.
Heroes
Her customer was on the floor for three days
This letter carrier helped rescue a woman who had fallen while changing a light bulb
Letter Carrier Doriel Carson was delivering mail in Chicago following a recent holiday weekend when she noticed that a customer’s mailbox was overflowing.
Knowing that the woman collects her mail daily, Carson knocked on the door.
When the customer didn’t respond, the Postal Service employee spoke with a neighbor across the street, who then called 911 to ask for someone to check on her.
Paramedics entered the home and found the woman at the bottom of a staircase. The customer, who is in her 80s, had fallen while changing a light bulb and had been on the floor for three days.
She was taken to a nearby hospital and she continues to recuperate.
“The first responders said Carson’s actions likely saved the customer’s life,” said Danielle Young, a local customer services supervisor.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
Week in Review
Here’s what Link covered April 6-12
The Postal Pulse survey and an ‘American Idol’ connection made news
The birds are chirping and spring has sprung — can the Postal Pulse be far behind?
Link reminded readers that the annual employee survey opened last week and will wrap up on Friday, May 16.
We also told readers about price changes taking place in July; the federal ethics rules regarding reporting relationships between relatives; the need for Real ID-compliant identification beginning Wednesday, May 7; and the fact that dependent-care flexible spending accounts can be adjusted under the Postal Service’s updated teleworking policy.
Additionally, Link spotlighted Brajawn Upshaw, a mail handler at the Atlanta Regional Processing and Distribution Center in Palmetto, GA, who was a contestant on the latest season of “American Idol.” Upshaw’s mother, Tosha Dia, a distribution operations supervisor at the same facility, signed him up for the musical talent show.
“I pray that I will do my best during this whole ‘American Idol’ experience,” Upshaw said. “I want to make my family proud and show my mom that she was right.”
And “Heroes” highlighted Doriel Carson, a Chicago letter carrier who noticed a customer’s mail piling up and knocked on the door. When there was no answer, she contacted a neighbor, who called 911.
It turns out the customer, who was in her 80s, fell while changing a lightbulb and was lying on the floor for three days. She was taken to a hospital and is recuperating.
“The first responders said Carson’s actions likely saved the customer’s life,” said Danielle Young, a local customer services supervisor.
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USPS groups sales teams under one organization
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Heroes
Her customer was on the floor for three days
This letter carrier helped rescue a woman who had fallen while changing a light bulb
-
Week in Review
Here’s what Link covered April 6-12
The Postal Pulse survey and an ‘American Idol’ connection made news