A customer was recently terrified that he’d been stung on his back by a bee, having been to the emergency room after a previous sting, but he wasn’t sure. That’s when Montague, MI, Rural Carrier Saleena Millet arrived with his mail. She verified that it was a sting and stayed with him until emergency responders […]
“Proper documentation and postage validation helps protect revenue. It is the most important aspect of my job.” […]
Read More… from Charlotte, NC, Bulk Mail Technician Charles Couch
“No Such Number” (NSN) is the term for a mail piece not deliverable as addressed. […]
I read the “Pony up” story about the Pony Express re-enactment. My great-great-grandfather, George Washington Perkins, rode with the Pony Express. When I worked in Medora, ND, I saw a pamphlet in the Post Office that had a quote from him. I thought, “Hey, that is my ancestor!” […]
The Postal Service reminds you to keep your mailing address updated online. This allows USPS to communicate with you, including sending you information about health benefits and other important topics. To check your address or update it, go to LiteBlue and select the “Change of Address” option in the rotating carousel in the center of the page. […]
Employees have two more weeks to complete the latest Postal Pulse, the twice-a-year survey that USPS uses to help improve its workplaces. “The Postal Pulse survey is an opportunity for us to learn more about what our employees think of their workplace environment,” said Chief Human Resources Officer Jeffrey Williamson. “We want to engage and […]
A popular online personal styling service, Stitch Fix, is relying on USPS to handle its returns business. The San Francisco-based company provides customized styling options for customers across the nation. Clients share their preferences, and Stitch Fix stylists hand-pick clothing to be delivered to their door. Customers buy what they like and send back the […]
Flu season is here. Are you ready? The Centers for Disease Control and Prevention (CDC) recommends individuals 6 months of age and older get a flu vaccine each year. All Federal Employees Health Benefits (FEHB) plans cover flu shots at no cost to you. The CDC also encourages people to learn more about the flu, […]
One click on an advertisement or a text message is all it takes for a hacker to gain access to your personal bank account. Hackers use phishing text messages and advertisements often on mobile devices to lure victims into downloading malicious software, also known as malware. The malware remains inactive until you open a banking […]
In Hurricane Matthew, we once again see the true mettle of the thousands of USPS employees who “step up” during times of tragedy and need. Our hats are off to you for showing both courage and solidarity. […]
Strategic Training Initiatives training is underway for the new fiscal year, which began Oct. 1. The first course, Customer Interactions and Successful Compliant Resolution, is available. To determine if you’re required to take the course, log into the Learning Management System, select “Learning Portal” and see if the course is listed in the mandatory course tab. The course […]
“Improving the customer experience translates directly into revenue growth and enhanced profitability. The biggest drivers of customer satisfaction are all related to their interactions with our employees.” […]
Read More… from Mid-Carolinas District Marketing Manager Lisa Adams
The final snowstorm last winter in Spencerport, NY, was no match for the Postal Service, but it posed quite a problem for a disabled customer. While giving his service dog a break outside, the man became stranded when he fell and lost his cane in the 18-inch accumulation of snow. No one responded to his […]
The Postal Service has announced price changes to take effect next year, following the end of the holiday mailing season. The changes, if approved by the Postal Regulatory Commission (PRC), include a 2-cent increase in the price of a First-Class Mail Forever stamp. This would return the price to 49 cents, the price in effect […]
The Postal Service’s national scanning rating was 97.26 percent during the week ending Oct. 7, down from the previous week. Forty-five districts and four areas met or exceeded the national average. Dakotas (98.78 percent) finished first among the districts for the third straight week. Among the areas, Capital Metro (97.52 percent) finished first, up from […]
The Postal Service is offering suggested mail-by dates for the holiday mailing and shipping season. An Oct. 12 news release lists the dates, including deadlines for both domestic and international mail and shipping services. The release also provides an overview of the shipping supplies available at Post Offices and usps.com. The USPS Newsroom site has […]
The executives behind a fast-growing online consignment shop are praising USPS. The San Francisco-based business, thredUP, allows customers to buy and sell high-quality secondhand clothing online. The company ships the merchandise through the Postal Service. “USPS fits that model perfectly because they can deliver a quality service for the right price. They fit with what […]
USPS is offering guidance for managers and supervisors who receive Postal Pulse surveys for employees who have changed jobs or left the organization. If the employee has moved to a different job site, the manager or supervisor should forward the survey to the new location. If the employee is on extended leave and will be […]
Recycling helps the environment and saves money. We should do everything possible not to create waste. […]
Vehicle Maintenance Supervisor George Perez was on his way to work recently in Hicksville, NY, when he saw a toddler in trouble. The barefoot 3-year-old girl was wandering alongside the street by herself. Perez and another passerby stopped her from running into traffic, gave her a sweater to warm up with and stayed with her […]
A statement of work (SOW) is a contractual document that identifies the requirements for the development of a product. […]
“Treat everyone with respect and lead by example. Make sure to recognize your employees for a job well done and make decisions that are in the best interest of the [organization].” […]
Read More… from Baltimore Sr. Plant Manager Barbara Marcus-Joyner
President Obama has ordered federal buildings to fly the flag at half-staff Sunday, Oct. 9, which is National Fallen Firefighters Memorial Service Day. The president issued the proclamation Oct. 7. USPS facilities that fly the flag at all times and are closed Sunday should lower the flag to half-staff when the facility closes prior to […]
The Postal Service released the highly anticipated Wonder Woman stamps Oct. 7 to honor the 75th anniversary of the iconic character’s debut. At the stamp’s dedication ceremony in New York City, Chief Information Officer Kristin Seaver praised Wonder Woman and noted the character has “inspired countless young girls over the past three quarters of a […]
Chase Howard has gotten to know Marietta, GA, Letter Carrier Scott Wilson very well. Since September, Wilson has delivered at least 7,000 birthday cards to Chase, a 10-year-old with an incurable form of muscular dystrophy. The mail began pouring in after a Facebook request from Chase’s mom went viral. “By the time I heard about […]
As the Nov. 8 general election approaches, USPS is reminding employees of the major differences between Political Mail and Election Mail tags. Red Tag 57, for Political Mail, may be used on campaign mailings by registered political candidates and organizations engaging in issue advocacy or voter mobilization. Green Tag 191, for domestic and international ballots, […]
Online holiday sales could increase as much as 10 percent this year, which means another seasonal spike in package deliveries is probably on the horizon. The National Retail Federation predicts total sales in November and December will bring in $655.8 billion, up 3.6 percent from last year. Online and other “non-store” sales are expected to […]
It was an odd and ominous sight: a mattress ablaze atop a motorcycle, leaning against a wooden section of an apartment building. When Augusta, ME, Letter Carrier Peter McFarland recently came across the hazard, he found one spot that wasn’t burning and pulled the mattress away from the building. He then alerted a resident, who […]
Thank you so much for showing USPS is a diverse organization. […]
The Learning Management System (LMS) lists courses you’re required to take. To see a list, log in to LMS and select “Learning Portal,” then look under the “Mandatory Courses” tab. […]