USPS wants to ensure its employees have everything they need to deliver excellent customer service. This is why the organization has made engaging, equipping and empowering employees a core strategy. To achieve these goals, the Postal Service is making improvements at every level. For example, in recent years, USPS has expanded its focus on professional […]
The Postal Service’s new holiday television commercials began airing Nov. 4. The commercials show USPS employees delivering holiday mail and packages to customers across the nation, including those living in a snowy, mountainous region; a city; a rural farming community; and a desert area. The ads, which feature the classic Christmas tune “Home for the […]
Veterans Day has deep meaning for members of the military and their families. For Jessie Harris, a USPS custodian at the Westchester, NY, Processing and Distribution Center and an Army veteran, Nov. 11 is a day to reflect on one of the most harrowing experiences of his life: the four-and-a-half months he spent as a […]
Link is great! […]
Acting Customer Services Supervisor Stephen Arena Sr. was recently conducting a route inspection in Framingham, MA, when a crisis erupted: A customer came running from her home, screaming that her baby was choking. As the woman called 911, Arena rushed to the scene. The Postal Service employee performed the Heimlich maneuver on the customer’s child, […]
November is Native American Heritage Month, which honors the cultures, histories, traditions and contributions of American Indians and Alaska Natives. USPS employs about 4,000 individuals who identify themselves as American Indian or Alaska Native. The American Indian and Alaska Native population in the United States is approximately 6.8 million, according to U.S. Census data. The […]
A Postal Service employee from Iowa who braved a house fire to rescue his Postmaster’s mother has received the top hero of the year award from the National Association of Letter Carriers (NALC). “I just feel it’s something anyone would do,” said Sumner, IA, Letter Carrier Austin Rentz, who was recognized Oct. 30 as the […]
Fall back. Daylight saving time will end Sunday, Nov. 3, at 2 a.m. In areas where the change is observed, most people will “fall back” and set their clocks back one hour at bedtime Nov. 2. Standard time will be in effect until March 8, 2020, when daylight saving time will resume. Hazardous materials. The […]
Here’s Link’s latest “News Quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Approximately how many sales leads did USPS employees submit during the previous fiscal year? a) More than 116,000 b) More than 8 million c) More than 17 million d) […]
Think you know how mail works in the digital world? Are you sure? If you could use a refresher, the Postal Service has introduced USPS Mail Journey, an interactive website that aims to help employees, customers and others understand how mail bridges digital and physical communications. The site will consist of several lessons that showcase […]
Big shout-out to Bozeman, MT, Letter Carrier William Hughes Jr., whose heroic actions saved a boy who was being attacked by two dogs. […]
Carrier Technician Joseph Poston was recently delivering mail in Wichita Falls, TX, when he heard 89-year-old Peggy Kimball yelling for help in the parking lot of a physical rehabilitation facility. Poston rushed to aid Kimball, who had stepped out of her car to retrieve a message on her windshield. The vehicle had moved toward her, […]
To help get you into the All Hallows’ Eve spirit, here are six facts about the haunted holiday. 1. Halloween’s origins are found in Celtic Ireland. The holiday’s roots are traced to a Celtic festival for the dead called Samhain. Celts believed ghosts of the dead roamed Earth on this holiday, so people would dress […]
Small businesses have big needs — especially when it comes to shipping products to their customers. This is why USPS offers Click-N-Ship, a service that allows small-business owners and others to create prepaid Priority Mail labels on ordinary printing paper. This might sound like a small thing, but it’s important to customers who often don’t […]
If you want to nominate someone for the Postal Service’s Engagement Leader of the Year Awards, you must act now. Nominations will be accepted through Thursday, Oct. 31. The awards honor leaders who are involved, enthusiastic and committed to improving their workplace environments. USPS began seeking nominations this month. The program, also known as ELOY, […]
USPS has introduced a mobile-friendly version of ePayroll that allows employees to see their earning statements on smartphones, tablets and other devices. The ePayroll mobile application became available last week. The app displays the same earning statements that employees see when they use ePayroll on a desktop computer, but the information is formatted for easy […]
Rural Carrier Jamie Huth was delivering mail on a June day in Sykesville, MD, when she heard the faint sound of someone yelling for help. Huth stopped and looked around until she spotted an 80-year-old customer, Gary Peltier, who had been operating a riding lawn mower that had plunged down a steep embankment nearly two […]
Melville, NY, Mail Processing Clerk John Marrinan, highlighted in “Lost loot,” is a great person for finding and returning $5,000 that a customer accidentally mailed in an unmarked envelope. […]
Postmaster General Megan J. Brennan has named Bolivar J. Bueno chairman of the Citizens’ Stamp Advisory Committee, a panel that selects subjects for recommended stamp releases. Bueno has been a member of the panel, also known as CSAC, since 2012. He succeeds Janet Klug, who is retiring. Bueno, a Kissimmee, FL, resident, is founder of […]
Here’s Link’s latest “News Quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. True or false: Postmaster General Megan J. Brennan will retire Jan. 31, 2020, after 33 years with USPS. a) True b) False 2. Which USPS service expanded nationwide Oct. […]
The Postal Service will celebrate an enduring winter tradition with the release of its Holiday Wreaths stamps Friday, Oct. 25. Inspired by the holiday decorating traditions of early America, the four wreaths featured on the stamps are made from materials easily found during the winter months. The stamps, available in booklets of 20, show: A […]
The tiny Pomeranian mix clinging to life on a Delaware roadside in August may have had his luckiest day when Letter Carrier Laura Domnick found him and rushed him to an animal shelter. But Skippy’s happiest day? That’s undoubtedly when he met Anna Maria Buehler and Bob Gorman, the couple who has committed to caring […]
Rural Carrier Douglas Branham was recently delivering mail in Dry Branch, GA, when he spotted a 5-year-old boy alone on a roadside. Branham stopped to check on the boy, who said he’d been dropped off there by his father. The Postal Service employee called 911 and stayed on the scene until emergency responders arrived. It […]
John Marrinan, the Melville, NY, mail processing clerk featured in “Lost loot,” is a shining example of a USPS employee. By finding and returning $5,000 that was accidentally mailed, he reminds us of the importance of checking each mailpiece before placing it in a recycle container. […]
The Postal Service wants to ensure employees have opportunities to discuss their career development with the managers who directly oversee them. To help facilitate this, the organization has introduced Career Conversations, a feature in the HERO portal that allows employees to initiate career-oriented discussions and take greater control over their careers. By requesting career conversations […]
USPS doesn’t just deliver mail and packages. The organization strives to deliver excellent customer service, too. This is one of the Postal Service’s four core strategies, along with engaging, equipping and empowering employees; innovating; and investing in the future. Delivering world-class experiences is a big job. After all, virtually everyone receives mail, which means virtually […]
To help mark the release of the latest Purple Heart Medal stamp, here are some facts about the oldest military decoration in the world in present use. 1. The Purple Heart medal was created by George Washington. In 1782, Washington, who was then commander in chief of the Continental Army, created the Badge of Military […]
Jackson, MI, Letter Carrier Martha Olsen likens her good health to winning the lottery. So when she learned of a fellow Michigander named Dan who was searching for a kidney donor last year, Olsen decided she wanted to share the wealth. The Postal Service employee didn’t know Dan, but she was moved by his social […]
Keep up the great work, Link. […]
The following message from Postmaster General Megan J. Brennan was distributed to USPS employees Oct. 16, following her retirement announcement: Today I am announcing my retirement from the U.S. Postal Service, effective Jan. 31, 2020. When I was appointed Postmaster General, I made a commitment to the Board of Governors that I would serve for […]