The RPO memories keep rolling in. Following the publication of two recent stories, Link is continuing to hear from USPS employees with ties to the Railway Post Offices that were once used to sort mail. “We’d stop and a train station employee would throw the mailbags on. Sometimes you’d have only minutes to sort the […]
Kernersville, NC, Rural Carrier Jon Craven was delivering mail at a house when he noticed a man lying in a field several feet away. The man, who was too weak to stand, said he had been there all night after collapsing the previous afternoon. After Craven called 911, emergency responders arrived and treated the man. […]
The recovery of columnist Jim Ketchum’s lost ring is a miracle. […]
“Keeping employees abreast of organizational changes prepares them for issues that may surface. It also helps us provide better service.” […]
Read More… from Raleigh, NC, Customer Services Supervisor Cathy Jones
Did you know Online Accounting Help is available 24/7 to help you find answers to your financial questions? This tool provides resolutions for accounting-related matters, including stamp stock, banking, money orders, claims, accounts payable, travel and payroll. […]
Emails and text messages may be today’s preferred form of communication, but a recent Huffington Post essay suggests digital interactions are insufficient for inspiring romance. “There’s something universally appealing about handwritten love letters,” writes Maddie Crum. They can capture something ephemeral, yet their tangibility offers a sense of permanence and authenticity modern tools often lack. […]
Are you maximizing your retirement money through the Thrift Savings Plan (TSP)? Here are some reasons why you should take full advantage of your TSP: When you contribute at least 5 percent to your TSP, the Postal Service will match your contributions with an additional 5 percent. Money put into your TSP is tax-deferred and […]
The Postal Service is revamping the ePassword reset system to provide additional security for users who forget their ACE computer passwords. Beginning Aug. 31, users will be required to set up security questions and answers through the My Profile tab in eAccess. The questions will be part of password recovery settings only for resetting forgotten […]
Fans are flocking to Post Offices to buy the new Elvis Presley stamp — but how many can say they’ve purchased the stamp from someone named after him? “Customers often take a look at my name tag and happily say, ‘Oh yeah, Elvis is in the house,” said Elvis Jimenez, a retail associate at the […]
The RSS Toolkit includes a troubleshooting guide to help resolve technical and other Retail Systems Software (RSS)-related issues. […]
I think it’s great that “The Inspectors” is being produced. […]
Germantown, OH, Letter Carrier Dana Eby was at the Post Office when a co-worker suddenly collapsed. Eby and Rural Carrier Rochelle Rich performed CPR on the man until emergency responders arrived. He was taken to a hospital, where he later recovered. […]
“Safe driving is no accident. The safety of our employees is our top priority, and we’re proud that our comprehensive safe driver training program is second to none.” […]
The Troy, MI, Post Office has made dramatic improvements in scanning, a crucial service that is helping USPS grow its package delivery business. The office is averaging about 99.7 percent after adopting a process called “scan, clear and deliver.” The new approach focuses on making sure parcels that arrive before 9 a.m. are delivered that […]
The Postal Bulletin’s latest issue provides an overview of passports. The article explains the difference between passport books and cards. International travel tips and links to the State Department’s site also are included. The Aug. 6 Postal Bulletin also offers an update on Handbook EL-921, Supervisor’s Guide to Handling Grievances, which is now available online […]
The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure […]
I commend City Carrier Assistant Scott Gallegos for his care and bravery. I’ve always been proud to be a USPS employee. This story solidifies that feeling. […]
“‘The Inspectors’ is a story that allows us to have a vessel to teach the American public about … what [a Postal Inspector] does day in and day out.” […]
Read More… from Dave Morgan, creator of a new TV drama about postal crime fighters
Dodgeville, WI, Rural Carrier Robert Imhoff recently noticed uncollected mail in a customer’s box. He knocked on the woman’s front door and heard a faint cry for help. Imhoff found the customer lying on the floor, where she fell two hours earlier. He helped the woman to her feet and made sure she was OK, […]
All stop pay requests for employee paychecks must now be submitted online. Visit the Accounting site and select Payroll Checks to submit a request. […]
USPS is continuing to test a program that offers customers a digital preview of the mail they’ll receive later that day. Real Mail Notification sends subscribers an email each morning with images of that day’s mailbox contents. It will be tested this fall in New York City following a promising trial in Northern Virginia. “We’re […]
Although Netflix is evolving into a video streaming service, its DVD-by-mail subscribers remain an important — and profitable — part of its business, The New York Times reported this week. Netflix’s DVD subscriber base has dropped from a peak of about 20 million in 2010 to 5.3 million today. The division continues to generate hundreds […]
Philadelphia District has become one of the Customer Connect program’s top performers, generating more than $1.1 million in new revenue for the Postal Service. Customer Connect encourages letter carriers to identify new business opportunities. The program has yielded almost $2 billion in revenue since it began in 2003. “We see Customer Connect as a team […]
After a series of violent tornadoes ripped through Illinois this year, residents were surprised to see a familiar face: Joel Reese, their rural carrier. Reese, who works out of the Rochelle Post Office, was determined to continue delivering mail, despite the devastation along his route. “I knew that I had to at least try,” he […]
My hat’s off to Pam Stalling. […]
Lomita, CA, Letter Carrier Sam Koam was delivering mail when he saw a woman lying in a driveway. The woman had fallen and injured herself. Koam called 911 and stayed with her until emergency responders arrived and took her to a hospital, where she was treated for a fractured hip. […]
To submit your reconciliation requests for credit and debit card overcharges, visit the Accounting site and select the blue Credit/Debit Expense and Overcharge button. […]
“The best time on the job is seeing how people react after they’ve received their mail.” […]
The Postal Bulletin’s latest issue offers tips to stay cool and keep heat-related illnesses from affecting your daily work routine. The July 23 edition also includes materials to help employees promote the Special Olympics World Games and Coast Guard stamps. Other highlights include a fiscal update from Controller VP Maura McNerney and a Thrift Savings […]
The Postal Service remains committed to providing convenient customer access to postal products and services, according to a recent USPS statement. The statement was issued in response to online reports that questioned the Postal Service’s efforts to offer products and services at some retail outlets. “Claims of privatization are false and misleading,” the statement said. […]