The Postal Service is monitoring a possible strike or work stoppage affecting Canada Post. Canada Post performs delivery in Canada of U.S. shipments of First-Class Mail International service, First-Class Package International Service, International Priority Airmail service, International Surface Air Lift service, Priority Mail International service, and Priority Mail Express International service. If a full strike […]
“Mailbox champ” was a great story. It showed the true compassion of Muhammad Ali. […]
A stolen package was recovered recently and the suspects were apprehended, thanks to sharp-eyed Corpus Christi, TX, Letter Carrier Dennis Poer. Poer contacted police after he noticed someone walking through a neighborhood carrying a large parcel that he had left on a customer’s porch earlier in the day. After closely observing the suspect and an […]
“I am not the most important person in the Chesapeake Post Office — that would be the employees. We’re committed to providing quality service and delivering safely each and every day.” […]
Answer the phone within three rings, offer a friendly greeting, provide assistance and always end calls by thanking customers for using the Postal Service. Remember to keep necessary reference material close to the phone to better serve customers. […]
The Postal Service is processing customers’ bill payments faster than it did a year ago, new research shows. Employees have reduced the amount of time it takes to process this type of mail — also known as “remittance mail” — by approximately 2.6 hours. Remittance mail is the largest segment of First-Class Mail and also […]
Tony Strangeland took a risk a few years ago when he gave up a career as a blackjack dealer to join the Postal Service. The gamble paid off. “I love it. It’s fun for me,” Stangeland, a retail associate in Albert Lea, MN, told the Tribune newspaper this week. As a blackjack dealer and casino […]
An Illinois Postal Service facility is using new tools and training to create cleaner, healthier workplaces. The Carol Stream Processing and Distribution Center has introduced Custodial Team Cleaning, a national program that combines tried-and-true approaches with environmentally friendly processes. “This is a new era of cleaning,” said JoJo Francisco, a custodian at the facility. The […]
Reminder: The internet isn’t a playground. It’s important to teach your children about online safety. If you’re a parent, the CyberSafe at USPS team offers these suggestions: Talk to your kids about online safety. Encourage children to come to you if they see something online that makes them feel uncomfortable. Emphasize the concept of credibility. […]
Premium Forwarding Service-Residential allows customers to ship mail from a domestic primary residential address to a temporary address. […]
Jacksonville, IL, Letter Carrier David Helmich was driving an LLV recently when it caught fire. Helmich secured all of the mail and safely exited the vehicle. Firefighters later extinguished the flames. Helmich didn’t sustain injuries and no mail was lost. […]
“I would like to thank all of our retail associates for their attention to customer service. Our customers are [important] and we need to constantly remind them that we value their business.” […]
My daughter lives in Orlando and works in the entertainment industry. She lost four co-workers in the recent tragedy. […]
USPS employees collected more than 80 million pounds of food during this year’s Stamp Out Hunger food drive, a new record. The total, announced June 20, surpasses the previous record of 77 million pounds. The annual drive has collected 1.5 billion pounds since it began in 1993. “These results are gratifying because they mean that even […]
Carl Junction, MO, Postmaster Sharon Clark received widespread praise in the press upon her retirement this month. “I just love this community,” Clark said in a segment aired by the local Fox station. Carl Junction leaders proclaimed June 1 Sharon Clark Day and honored her at a ceremony where customers spoke on her behalf. “She’s been […]
The Smart Business Moments site has expanded to include daily safety tips. The new tips are part of an overall initiative to promote safety as a core value, reduce accidents, and engage employees in the process of enhancing the Postal Service’s safety culture. “Smart safety moments provide employees with quick reminders on ways to perform their […]
The Postal Service’s Computer Incident Response Team, which safeguards USPS computer assets and systems, has expanded its mission to become the CyberSecurity Operations Center (CSOC). CSOC will identify and monitor security threats to USPS computer systems. The Postal Service created CSOC to establish a coordinated, world-class security program to protect USPS systems from online attacks […]
Reminder: Information Technology will update some of the Postal Service’s email distribution list names Wednesday, June 22, at 5:30 p.m. EDT. If a list’s name includes a tilde (~), the tilde will be removed. If a list’s name has a pound sign (#), the sign will be replaced with an underscore (_). The process will […]
Thank goodness for employees like Laurie Ellerman and Kati Gogolka-Delude. The man who thought he won the lottery might have been left destitute if it weren’t for them. […]
Retail units should not send PS Form 6401, Money Order Inquiry, to the Scanning and Imaging Center. This form is transmitted electronically into the Money Order Inquiry System. Exceptions are outlined in the Accounting site’s tips for completing a PS Form 6401 section. […]
“I treat customers the way I want to be treated. It comes naturally when you like what you’re doing.” […]
Read More… from Frederick, MD, Retail Associate Melissa Parker-Calhoun
Letter carriers can be the eyes and ears of their communities — and in the case of Jeff Larosa, the nose, too. Larosa was delivering mail in Parma, OH, recently when he smelled natural gas. He sought out a nearby homeowner to alert her to the problem. She contacted the gas company, which was able […]
People across the nation are putting pen to paper following this week’s mass shooting in Orlando, FL. Businesses and organizations are hosting events for individuals to write letters, cards and other messages for the victims’ families. At one event in Bloomington, IN, participants were provided with the mailing addresses for the gay club where the […]
USPS will conduct a teleconference Monday, June 20, to update employees on the latest Postal Pulse survey results and ongoing employee engagement efforts. Employee Engagement Executive Director Kelvin Williams will deliver the presentation, which will address the importance of engagement, the evolution of the survey and upcoming initiatives. The session will be held from noon-1 […]
Two Postal Service employees were recently honored for their efforts to help the organization become more sustainable. Environmental Specialist Julie Theroux and Hinsdale, NH, Postmaster Cindy Mason received a Federal Green Challenge Sustainability Award from the Environmental Protection Agency (EPA). Theroux’s accomplishments include developing a series of guidebooks for 3,200 Post Offices in New England […]
The Postal Service is expanding Informed Visibility, a platform that provides businesses with data and analytics that help them improve their marketing efforts. Mail tracking functionalities from IMb Tracing for Intelligent Mail barcodes and PostalOne will be added to Informed Visibility this summer, providing commercial mailers with additional insights into their mail flows. IMb Tracing […]
Kudos to Letter Carrier James Robinson and the Chicago District team tasked with strengthening address management. Everyone has something to contribute to our organization’s success. Truly, this is employee engagement. […]
Mechanic Falls, ME, Rural Carrier Darlene Thomas recently noticed uncollected mail in a customer’s box and knocked on the woman’s door. When no one answered, Thomas peered through a window, saw the customer lying in an unusual position, and called 911. The woman, who had suffered a heart attack and been without medication for as […]
“Each of us is working hard to secure the future of the Postal Service. Implementing strategies to fully engage the workforce will pay huge dividends for our employees and … customers for years to come.” […]
Phishing scams — attempts to steal IDs, passwords and other sensitive information from an employee or consumer — are prevalent online. The CyberSafe at USPS site on Blue has tips to identify and avoid phishing. […]