Mid-Carolinas District Manager Sandy Wyrick
“[It makes] it easy for managers to explain survey results and show opportunities for improvement. When employees take ownership, real change can happen. But it all starts with a conversation.” […]
Mike Milligan
Posts by Mike Milligan
Travis Elliott, Sacramento, CA
Letter Carrier Travis Elliott was delivering mail in Sacramento, CA, recently when he heard someone screaming for help. He soon found a 90-year-old customer who had fallen in her driveway and couldn’t get up. Elliott assisted the woman, whose daughter later called the Post Office to express her appreciation and let him know that her […]
What’s IMM?
The International Mail Manual (IMM) contains regulations on rates, classifications, preparation and acceptance, as well as other information about international mail. […]
Marianne Kurtz, East Earl, PA
It’s a shame cursive penmanship was removed from so many school curriculums. It’s a lost art. […]
Vote of confidence
The importance of Election Mail and Political Mail can’t be overstated, Customer Engagement and Strategic Alignment Manager Delores Lyle says in the latest “Point of View” video. “The Postal Service plays a critical role in delivering voting information, ballots and political advertisements across the nation,” says Lyle, who fills in for Consumer and Industry Affairs […]
Focus on customers
USPS is committed to providing excellent service in the nation’s rural communities, PMG Megan J. Brennan said last week during a visit to North Dakota, where she met with employees, business customers and community members. The PMG was joined by U.S. Sen. Heidi Heitkamp, as well as DPMG Ronald A. Stroman and Dakotas District Manager […]
In the black
Reminder: Members of Congress are banned from sending Franked Mail mass mailings during this year’s “blackout” period, which began Aug. 10. Mass mailings contain 500 pieces or more. The blackout begins 90 days before a general election. Franked Mail is identified by the member’s facsimile signature — the frank — in the upper right corner […]
Mobile defense
Online scammers are finding new ways to target smartphone and tablet users. For instance, scammers use text messages or emails as phishing lures that lead to malicious sites or trick users into downloading and installing malware. Scammers also use software to infect devices with malicious codes that provide access to cellular services or account information. […]
Jersey girl
Sometimes a picture is worth more than a 1,000 words. Just ask Cynthia Harris. The New Jersey librarian was at a flea market in 1989 when she bought an old postcard of the high school her mother attended. It sparked a lifelong passion. “I haven’t stopped since,” Harris recently told The Jersey Journal. A former […]
Kim Rodrigues, Hudson, NH
Kim Rodrigues was used to exchanging a “hello” or a wave with a favorite customer whenever she delivered his mail. But that didn’t happen one day recently when she saw him motionless on his lawn mower. The Hudson, NH, rural carrier instantly knew something was wrong. Rodrigues approached the man and found him semiconscious and incoherent, […]
Charlotte, NC, Business Development Specialist Shannon Steele
“Customers like the simplicity of using Every Door Direct Mail. It’s ideal for the small-business owner who wants to target certain geographic areas or neighborhoods.” […]
Read More… from Charlotte, NC, Business Development Specialist Shannon Steele
Anabella Serrano, San Francisco
The “Postcard proposal” video made me cry. It was great. I have to try to compose myself because I am at work. […]
SFS toolkit
The Stamp Fulfillment Services (SFS) toolkit is your central source for SFS Web training information, job aids, videos and more. The SFS toolkit is located on the Accounting Services site. […]
Scanning tall
The Postal Service’s national scanning score rose during the latest benchmark, an achievement that will help the organization grow its package business, USPS leaders say. The national composite scanning score increased almost a full percentage point during fiscal 2016’s third quarter (April 1-June 30), compared to one year earlier. The score helps measure the percentage […]
Recycling renaissance
Detroit District takes recycling seriously. The district diverted 4,920 tons of materials from landfills last year, slashing the amount of trash it generates by about 19 percent. This saved the district more than $91,000 — up from about $14,000 the year before. It also helped the district, which is part of Great Lakes Area, save […]
Nothing personal
Do you plug your personal devices into Postal Service equipment or computer networks? If so, you’re creating a significant information security risk. USPS is reminding employees that they should never connect their personal devices — including phones, tablets and electronic readers — to postal equipment or networks. Here are two more tips to follow: Don’t […]
Writing curve
More students will learn how to link their letters if a growing number of cursive writing advocates get their way. Several states, including Texas, Louisiana and Alabama, recently passed legislation to mandate cursive writing lessons after most states dropped the writing style from their curriculums. “[We] made a decision that was arrogant on our part […]
Laurie Solomon, Buffalo, NY
A customer in Buffalo, NY, recently expressed gratitude for Letter Carrier Laurie Solomon’s help after a fall. “Laurie immediately came to my assistance with great kindness and a juice drink,” the customer wrote. “Thanks to Laurie, I did not even lose my dignity as I lay splat on the sidewalk. I felt cared for!” […]
Capital Metro Area VP Linda Malone
“Our organization is about our people. Keeping them safe is paramount to our success.” […]
What’s CSI?
The Customer Satisfaction Index (CSI) features data from household-based customers who are randomly selected to answer questions about the quality of USPS products and services. […]
Sang Shim, Washington, DC
The Jaime Escalante stamp video was excellent. […]
Living history
Every Post Office is unique, but the Hinsdale, NH, office holds a special distinction: It’s the oldest continuously operating Post Office building in the United States. The town (population: 4,000) marked the building’s 200th anniversary last week with a celebration where customers praised Postmaster Cindy Mason and her team. “We’re really a hub in the […]
Great success
Postal Service employees in Great Falls, MT, are leading the nation in “lean mail delivery,” an approach that aims to reduce waste and boost efficiency. The Great Falls Post Office tops a national ranking of facilities that use lean mail delivery techniques. Great Falls, part of Western Area’s Dakotas District, has three delivery units with […]
Going long
USPS is giving Post Offices more time to win prizes by selling PO Boxes. The national employee competition for PO Box sales, originally slated to conclude this month, has been extended through Friday, Sept. 9. About 10,500 boxes have been sold since the competition began in July, including more than 500 boxes last week. Each […]
Avoiding Zika
USPS is reminding employees about the Zika virus, which has been identified in several parts of the world, including Florida and the Caribbean. Symptoms include fever, joint pain, muscle aches, rash and red eyes. Most people will not experience symptoms, and those who do will have mild symptoms for a few days. The illness has […]
Home safe
Information security begins at home. Home computers are widely used to pay bills, transmit income tax forms, view documents and media, and communicate with friends and family over the internet. To protect your home online access, the CyberSafe at USPS team recommends these tips: Install antivirus protection software on all your personal computers. Use firewall […]
Newport News, VA, Letter Carrier Henry Bailey
“Despite the [summer] heat, I enjoy being out on the street, delivering mail to my customers.” […]
Read More… from Newport News, VA, Letter Carrier Henry Bailey
Greta Jacobs, Dallas
“Just add water” is proof that a simple gesture of kindness goes a long way. […]
Donte Cotton, Kettering, OH
The sound was startling and the sight was worrisome. City Carrier Assistant Donte Cotton and a co-worker were outside the Kettering, OH, Post Office recently when they heard a loud bang and saw a nearby utility pole shake as sparks flew from a transformer. Upon closer inspection, they found that a car had overturned after […]
Accounting site
Have you visited the Accounting site recently? The site has a help feature, training, tools and alerts. It also offers toolkits for Retail System Software, Stamp Fulfillment Services, mobile Point of Sale, Form 1095-C and more. […]