The Postal Service began 2016 by once again demonstrating its ability to deliver for customers, no matter what Mother Nature has up her sleeve. Throughout the winter, employees kept the mail moving despite a blockbuster blizzard in the East, heavy snow in the Midwest and drenching rains in the West. It was also a time […]
Throughout 2016, USPS employees did their part to strengthen the communities they serve. During the springtime Stamp Out Hunger food drive, employees collected more than 80 million pounds, surpassing the previous record of 77 million pounds. Employees also showed their spirit through Breast Cancer Awareness Month activities in October. And throughout the fall, postal workers […]
Children always need a helping hand — and several times in 2016, heroic Postal Service employees were there to lend one. Chillicothe, IL, Letter Carrier Mary Wilkins rescued a boy who was riding a toy tractor into the path of an oncoming vehicle, while Denver Letter Carrier Robert Batley saved a toddler he spotted wandering […]
USPS is reminding employees that counseling and other services are available through the Employee Assistance Program (EAP) throughout the holidays — and all year long. If you need to talk to someone, you can call EAP’s toll-free number at 800-327-4968 (800-EAP-4YOU). The TTY number is 877-492-7341. Counselors are available 24 hours a day, 7 days a […]
Link is looking back at the year that was. For the next few days, we’ll review the events that shaped the Postal Service in 2016. Our coverage will include a four-part series that recalls the year’s major news. We’ll also feature memorable stories about individual employees, including highlights from “Heroes’ corner,” as well as articles […]
What did you think of the resources available to you during this year’s open season? The Postal Service wants you to share your feedback through a new online survey. The feedback will help the organization learn how employees like receiving open season health benefits information. The findings also will be used to improve future open […]
An apparent fall while exiting her car recently left a woman seriously hurt on a Jasper, IN, street. When City Carrier Assistant Barrett Wright discovered her lying facedown on the pavement while delivering mail, he called 911, comforted her until emergency responders arrived, and helped them immobilize her back and get her into an ambulance. […]
“I enjoy what I do, and I know it means a lot to the customers on the outside of this building. My job is to make sure those customers are satisfied.” […]
Read More… from Greensboro, NC, Processing and Distribution Center Mail Handler Beau Carter
When working with customers, put yourself in their shoes. Providing friendly, courteous and knowledgeable service is how USPS delivers positive experiences to customers. […]
I appreciate Link. When I mention a fact or an upcoming event to co-workers, they often ask, “How do you know that?” I say, “I read it in Link.” […]
Peak season is about to peak. The Postal Service is getting ready for two of its busiest days of the year as the holiday delivery season enters crunch mode. Dec. 19 is projected to be the year’s busiest mailing day. Approximately 12 million customers are expected to visit the nation’s 31,000 Post Offices — as […]
It’s peak season crunch time. Are you using Link mobile to stay on top of all the Postal Service’s holiday happenings? If not, you don’t know what you’re missing. “I get emails from Link mobile. It’s a great service,” said Pamela Sergent, a retail associate and distribution clerk in Scipio, IN. Link mobile is geared […]
The Postal Service is once again getting rave reviews for a TV ad. This year’s Spanish-language holiday commercial, which recently debuted, has been featured on Ads of the World, a site that highly scrutinizes spots from around the globe. The ad is also featured in the site’s Top 10 most liked spots during the past […]
Thank you Franklin, PA, Letter Carrier Danny Workman. The customer who was pinned under a truck is alive and healthy due to your fast thinking. […]
“The job I do here every day is very important to me. It gives me a feeling of accomplishment whenever I see the customers appreciate the work I do to keep the facility beautiful.” […]
Read More… from Atlanta Maintenance Technician Kelvin Blanton
The Postal Satellite Training Network (PSTN) delivers information to employees via USPS video monitors, computers and kiosks. […]
Two Springfield, IL, letter carriers recently assisted a diabetic customer who had collapsed in her yard. Michael Neely was delivering mail when he found the woman facedown in a flower bed. Unable to help her up on his own, he flagged down William Leigh, a fellow carrier passing by, and they enlisted the help of […]
Read More… from William Leigh and Michael Neely, Springfield, IL
USPS employees are working hard to deliver the holidays for customers, PMG Megan J. Brennan told radio listeners across the nation last week. In a series of interviews, the PMG said the Postal Service is on track to deliver about 16 billion mailpieces during the holidays — including more than 750 million packages. “Our primary […]
A Postal Service employee in North Carolina is thanking a Combined Federal Campaign charity for helping her family grow. Teresa Tingler, a Greensboro rural carrier, and her husband recently adopted two sons with help from Children’s Home Society (CHS), an organization that has placed more than 15,000 children into adoptive homes. “Adoption is an ideal […]
The Postal Service has created a one-page fact sheet with key information about the upcoming holiday season. The sheet includes this year’s estimated busiest mailing and shipping day (Dec. 19) and busiest package delivery day (Dec. 22), as well as the number of seasonal employees (more than 35,000), among other facts. Employees can download the […]
The Postal Service is collaborating with the marketing industry on a new site that showcases best practices, including effective use of the mail. The Integrated Media Research Center (IMRC) site offers a growing archive of research, data and case studies. Marketing and academic leaders developed the site to encourage discussion and offer resources for marketers […]
During the holidays, hackers often take advantage of shoppers’ desires to find the perfect bargain. The CyberSafe at USPS team reminds employees to be extra cautious and pay attention to deals that seem too good to be true. Watch out for phishing emails that try to lure buyers by promoting a deal that requires the […]
I was touched by the “See you tomorrow” story and Lilburn, GA, Postmaster David Hinesley’s creative way to honor his father. It was simply outstanding. […]
Corpus Christi, TX, Letter Carrier German Osorio was delivering mail recently when he saw an ominous messaged attached to a mailbox: a suicide note. He immediately contacted his supervisor, Corisa Ruiz, who called 911. Inside the residence, emergency responders found the victim of an apparent suicide attempt alive but unresponsive. Postmaster Aaron Lawson praised Osorio […]
Read More… from German Osorio and Corisa Ruiz, Corpus Christi, TX
“There’s nothing more important than building strong relationships with our customers.” […]
Read More… from Greater South Carolina District Manager Darryl Martin
The Postal Service doesn’t forward Form W-2, Wage and Tax Statements. Make sure USPS has your current mailing address by Dec. 21 to ensure timely receipt of your 2016 Form W-2. Change your mailing address on LiteBlue or by using an employee self-service computer kiosk, completing a Livecycle PS Form 1216, or calling the Human […]
The Postal Service is once again making the holidays bright for those who need it most. This week, USPS facilities across the nation kicked off Operation Santa, an annual program that allows employees and customers to help people in need by “adopting” their letters to St. Nick and granting their holiday wishes. “Operation Santa is […]
The Postal Service and Visa are offering special gift card promotions this holiday season. Through a mail-in rebate, USPS customers can receive a $15 prepaid Visa gift card when they purchase $100 or more in select gift cards. Eligible gift cards include: Darden Restaurants (including Longhorn Steakhouse, Seasons 72 and others) Michaels Olive Garden Red […]
Your health care dollars can go further during this year’s open season benefits period by enrolling with FSA Feds, the Postal Service’s new flexible spending accounts (FSAs) plan provider. FSAs allow users to set aside money pretax to pay for out-of-pocket health and dependent care expenses. Unless you experience a “qualifying life event,” you can […]
The Postal Bulletin’s latest edition highlights driver safety and ways to avoid accidents on the road. December is USPS Motor Vehicle Safety Month, a time to remind employees to be vigilant behind the wheel. Inclement weather, temporary workers and heavier workloads historically contribute to increases in postal vehicle accidents during the month. USPS reported almost […]