“Your success as a manager is a matter of focusing on the things that we need to change. Create a well-organized plan and remain committed to your plan until that change happens.” […]
Read More… from Arlington, VA, Officer in Charge Timothy Talley
North Dakotans will never forget the infamous winter of 1996-97, which brought eight blizzards, brutal cold and terrible flooding across the state. Last week marked the 20th anniversary of the first blizzard, which dropped 13.5 inches of snow and blew winds that gusted at 47 mph. The anniversary brought back vivid memories for the Postal […]
Some Postal Service employees who served in the armed forces are eligible for wounded warriors leave (WWL), a new benefit. Under a law that President Obama signed last year, federal agencies are required to provide up to 104 hours of leave to eligible veterans with a service-connected disability rated at 30 percent or more. The […]
Everything was fine when Danny Workman recently delivered mail to a customer who was changing the brakes on a truck. But when he was just a few houses away, the Franklin, PA, letter carrier heard the man scream for help. Workman rushed back and found the man pinned underneath the truck after a mishap with […]
“I believe in getting it right the first time. Do-overs waste the Postal Service’s time and revenue.” […]
Read More… from Greater South Carolina District Business Mail Entry Manager Emmaretta Swiggins
Deliver the mail properly, perform accurate scans and obtain signatures when required. When delivery is done correctly, customers have confidence in the Postal Service and their overall experience is positive. […]
I enjoyed the “Highest appreciation” story. I’d like to thank PMG Megan J. Brennan for honoring USPS employees who served in the military. It means a lot to us. […]
Online spending is expected to soar this holiday season, but don’t count out catalog shopping, which is holding steady after years of decline. Approximately 9 percent of holiday purchases will be made by catalog in 2016 — the same percentage as last year, according to the National Retail Federation. This marks the first time catalogs […]
Beginning this year, Postal Service employees can compare health plans during open season using an online guide from Consumers’ Checkbook, a nonprofit consumer resources organization. USPS is providing free access to the guide for all employees and retirees. Checkbook’s Guide to Health Plans has information about all plans available through the Federal Employees Health Benefits […]
The Postal Regulatory Commission (PRC) has approved the Postal Service’s proposed price changes for First-Class Mail, USPS Marketing Mail, Periodicals and Package Services. The changes, which USPS announced Oct. 12, include a 2-cent increase in the price of a First-Class Mail Forever stamp. This would return the price to 49 cents, the price in effect […]
The “Come together” article about the “Engage” video was great. Eastern Area Engagement Ambassador Mark Wahl said it best: “You have to have a positive employee experience before you can have a positive customer experience.” What powerful words to live by. […]
“Black belt certification takes many hours of training, coupled with outside work to complete the different phases of a project. Many consider a black belt a ‘mini’ master’s degree because of the intense effort required.” […]
The Computerized Forwarding System (CFS) is used to provide mail redirection and address correction services. […]
Vic Menard, a customer in Corpus Christi, TX, recently praised Letter Carrier Kenneth Grigsby Jr. as an “uplifting angel” for helping the man’s wife when she was unable to get up on her own after falling outside their home. “Without his help, I am uncertain how long she would have lain there in pain,” Menard […]
The Postal Service honored employees and customers who served in the U.S. armed forces at Veterans Day events across the nation last week. “We stand in the midst of great patriots,” St. Louis Postmaster Cathy Vaughn said at a ceremony that included a special dedication of this year’s Honoring Extraordinary Heroes: The Service Cross Medals […]
The Postal Service will deliver about 16 billion cards, letters and packages this holiday season, according to projections released Nov. 14. The deliveries will include 750 million packages, a 12 percent increase from last year’s volumes. “Our customers can count on the entire Postal Service workforce to deliver their holiday gifts, cards and letters,” said […]
The employees featured in the Postal Service’s new holiday TV ads are expressing pride in the organization’s efforts to deliver cheer. “More people are ordering packages online, so we play a major role in getting those packages to the customers,” Amber Rising, a Westminster, CA, letter carrier, says in a new behind-the-scenes video that shows […]
Need help figuring out which health, dental and vision plan is best for you during open season? If so, Checkbook’s Guide to Health Plans, a tool available on the Open Season LiteBlue site, can help you find coverage that best fits your needs and the needs of your family. Choices include the Federal Employees Health […]
Reminder: If you need to report an online security incident, contact the Postal Service’s CyberSecurity Operations Center (CSOC). The CSOC investigates and monitors cybersecurity threats to USPS computer systems. Eighty-four percent of these threats are identified and reported by postal employees. The CSOC combats cybersecurity threats in three phases: Detection: Once a threat is detected, […]
A city carrier assistant training with Letter Carrier James Burkhardt Jr. in Oakfield, NY, recently got a lesson in heroism along with guidance on delivering mail. When the assistant saw smoke coming from a home, Burkhardt immediately called 911 and grabbed a fire extinguisher from his vehicle. Burkhardt, a volunteer firefighter, kept the flames at […]
Mail Transport Equipment (MTE) is used to transport mail within, between or outside Postal Service facilities. MTE includes trays, hampers, tubs, pallets, sacks, pouches and other containers. […]
“American Indians and Alaska Natives enrich our nation and make valuable contributions to the Postal Service and the communities we serve. We are proud to honor these contributions and participate in this observance.” […]
Read More… from Employee Resource Management VP Nancy Rettinhouse
I was lucky enough to attend the Nativity stamp dedication and I can’t say enough about it to everyone I encounter in the elevators, halls — and even at home. I made my family watch video of the ceremony on Facebook. The stamp is so beautiful and the ceremony was remarkable. […]
Reminder: The Postal Service has a wide variety of seasonal stamps available for the holidays. The offerings include: Colorful Celebrations Diwali Eid Greetings Florentine Madonna and Child Songbirds in Snow Hanukkah Holiday Windows Kwanzaa Nativity The stamps are available at Post Offices and usps.com. […]
Postal Service employees across the nation are expressing pride in the important role the mail played in this year’s elections. USPS has delivered more than 276 million pieces of Election Mail, including ballots, registration information and voters’ guides. Several states are reporting record numbers of vote-by-mail ballots. “People depend on us,” said Berwyn, IL, City […]
Open season, the annual period when Postal Service employees can change their health benefits or enroll in a new plan, begins Monday, Nov. 14. A variety of health, vision and dental coverage is available through the following plans and programs: Federal Employees Health Benefits Program (FEHB) USPS Health Benefits Plan (USPSHB) for non-career employees only […]
Nov. 11 is Veterans Day, one of six days each year that Postal Service facilities are required to fly the POW-MIA flag. Because Veterans Day is a designated Postal Service holiday, the POW-MIA flag should be raised Nov. 10. The flag honors the sacrifices made by members of the armed forces held as prisoners of war […]
Reminder: Postal Service employees are the first line of defense to protect USPS information and resources from cyber threats. When faced with an online threat such as a phishing attempt, employees should alert the CyberSecurity Operations Center (CSOC) by attaching the suspicious email to a new email. Here’s how: Press the “Control,” “Alt” and “F” […]
Sophia, the “little carrier,” shows how Sewell, NJ, Postmaster Joe DeLio is connected to his office’s day-to-day happenings. The employees, like many of us, are creating lasting connections to their customers. […]
As Lewiston, NY, Retail Associate Diana Whetstine recently helped a customer with a significant money order purchase, she picked up on familiar signs that he was being drawn into a scam. She enlisted the help of Postmaster Patrick Madigan, and they urged the man not to send the money order, especially after he showed them […]
Read More… from Diana Whetstine and Patrick Madigan, Lewiston, NY